Forum Replies Created

Viewing 30 posts - 15,661 through 15,690 (of 68,227 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 3, 2023 at 07:36

    Hello, Ljimenez,

    Thank you for contacting us and for using XStore.
    “when i click + and — button theres is an error see attached image” =
    We checked the issue and found that your plugin makes own js action for plus/minus actions. We added for you next code snippet in child-theme/functions.php →

    add_filter('body_class', function($classes) {
        if ( class_exists('WooCommerce') && is_product() ) {
            global $product;
            if ( $product && $product->get_type() == 'auction' ) {
                $classes[] = 'et_quantity-off';
            }
        }
        return $classes;
    });

    It makes deactivation of built-in XStore theme quantity js actions (plus/minus) for the product with specific type → auction ( https://prnt.sc/glHK5MUdy3Dc )

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 3, 2023 at 07:35

    Hello, Ljimenez,

    Thank you for your response.

    1/
    “how you know which hooks to use?” =
    Because our Single product builder uses its own actions for each element. The list of actions you may find in this answer → https://www.8theme.com/topic/trying-to-add-some-extra-code/#post-265666 . The hook related to add to cart block is named → etheme_woocommerce_template_single_add_to_cart.
    2/
    “now i can style all that ?” =
    You need to have some skills for making custom styles or ask for additional customization. We can recommend you to contact our partner → https://codeable.io/?ref=qGTdX
    For this time we added for you a few lines of custom CSS in child-theme/style.css with the next result → https://prnt.sc/KtLcaQKUJ0JK

    form.auction_form .plus, form.auction_form .minus {
        background: transparent;
        border: none;
        color: var(--et_main-color);
        font-size: 20px;
        padding: 0;
    }
    
    form.auction_form .bid {
        padding: 0;
        border: none;
        margin: 0 5px;
        text-align: center;
    }
    
    form.auction_form .bid_button {
        font-size: calc(var(--single-add-to-cart-button-proportion) * 1rem);
        background-color: var(--single-add-to-cart-background-color);
        color: var(--single-add-to-cart-color);
        padding: 5px 15px;
        height: auto;
        border-radius: 100px;
        min-width: 280px;
        min-height: 56px;
    }
    
    form.auction_form .bid_button:hover {
        background-color: var(--single-add-to-cart-hover-background-color);
        color: var(--single-add-to-cart-hover-color);
        border: none;
    }
    
    .et_cart-type-4 form.auction_form .bid_button:before {
        content: "\e916";
        font-family: xstore-icons;
        padding-inline-end: 5px;
    }

    In case you want to make some styles by yourself you can study how to make own CSS styles → https://www.w3schools.com/css/ , https://developer.mozilla.org/en-US/docs/Learn/CSS/First_steps

    3/ It depends on your needs. You can make your own styles inside Theme Options (it will be saved in database as theme_mod and could be simply made as backup once you need any). In case you make styles in xstore-child/style.css you will have it in a separate css file.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 3, 2023 at 07:02

    Hello, Entiria,

    Thank you for getting in touch with us.

    Please check this topic – https://www.8theme.com/topic/not-able-to-translate-the-languages-from-chinese-to-english/

    We hope this information is helpful.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 3, 2023 at 06:57

    Hello, Arbadev,

    You’re welcome!

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 2, 2023 at 16:27

    Hello, Ljimenez,

    1/ We created child-theme for you
    2/ We added next code snippet in your child-theme/functions.php

    add_action('init', function() {
        if (class_exists('Auctions_For_Woocommerce')) {
            foreach (
                array(
                    'auctions_for_woocommerce_add_to_cart' => 30,
                    'auctions_for_woocommerce_ajax_conteiner_start' => 1,
                    'auctions_for_woocommerce_condition' => 20,
                    'auctions_for_woocommerce_countdown' => 24,
                    'auctions_for_woocommerce_dates' => 24,
                    'auctions_for_woocommerce_reserve' => 25,
                    'auctions_for_woocommerce_sealed' => 25,
                    'auctions_for_woocommerce_max_bid' => 25,
                    'auctions_for_woocommerce_bid_form' => 25,
                    'auctions_for_woocommerce_ajax_conteiner_end' => 50,
                ) as $key => $priority) {
                if ( !function_exists($key) ) continue;
                add_action('etheme_woocommerce_template_single_add_to_cart', $key, $priority);
            }
            if ( is_user_logged_in() ) {
                add_action( 'etheme_woocommerce_template_single_add_to_cart', 'auctions_for_woocommerce_pay', 26 );
            }
        }
    });

    Result is next → https://prnt.sc/WfNFJMEejovl
    Waiting for your response!

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 2, 2023 at 15:57

    Hello, Andre,

    Thank you for your response.

    Problems were caused by https://prnt.sc/YBVs1xp_CPw1 , we fixed it https://prnt.sc/u2nDAe2CQGL- (unclosed font tag).

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 2, 2023 at 15:44

    Hello, Cristian Rodriguez,

    Thank you for your response.

    Please try to disable all 3rd party plugins and activate the parent theme on the site. Check the price displaying after that.

    Here is a screenshot from our test site – https://prnt.sc/5wXGsYTeWwSz (variable product with sale, no additional plugins or customization in files).

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 2, 2023 at 15:30

    Hello, Cristian Rodriguez,

    Thank you for contacting us and for using XStore.

    Please provide URL of page from your screenshot.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 2, 2023 at 15:10

    Hello, Vasak,

    You’re welcome!

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 2, 2023 at 15:10

    Hello,

    Thank you for getting in touch with us.

    We do not see the problem on your site – https://prnt.sc/Gr1Fjiv03CB2

    Please clear cache and check one more time.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 2, 2023 at 15:07

    Hello, Ljimenez,

    Thank you for your response.

    We will have another specialist review your inquiry in greater detail and will be in touch with you.
    Please be patient and do not change access.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 2, 2023 at 15:06

    Hello, Arbadev,

    Thank you for getting in touch with us.

    You can just upload the XStore theme via Appearance > Themes and activate it on the site. If your site is live, create a staging site (full copy) and activate the XStore there first.

    Some 3rd party plugins may cause compatibility problems, so we would recommend disabling such plugins first, and then enabling them one by one, for example, disabling the Kirki plugin if it was activated. Here you can find a list of required plugins – https://www.8theme.com/documentation/xstore/plugins/included-plugins/ .

    If we talking about step-by-step inіtruction, it can be:
    1/ Create a staging website with a full copy of your existing website
    2/ Install the XStore theme on the staging website
    3/ Check the difference in design and elements (our theme provides its own Elementor widgets -> https://xstore.8theme.com/elementor/demos/minimal-fashion02/design-elements/ and WPBakery ones)
    4/ For example: If you had in your previous theme the Products element on the page then you should use our one instead of the old and it relates to other elements that don’t come built-in with Elementor/WPBakery builders.
    5/ You can add custom CSS if you need to make something restyled to an old-theme design.

    Anyway, everything is quite simple but you will need to spend some time for migration one theme to another.

    We hope this information is helpful.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 2, 2023 at 14:40

    Hello, Vasak,

    Thank you for choosing XStore as your WooCommerce WordPress theme.

    Loco translate error in Italian translation → https://prnt.sc/9vY68ZXrg1Pk
    Frontend now → https://prnt.sc/bsq75FdpKHPb

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 2, 2023 at 14:28

    Hello, @ljimenez,

    Thank you for your response.

    Ok. If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 2, 2023 at 14:27

    Hello, Ljimenez,

    Thank you for your response.

    Please provide temporary wp-admin and FTP access, we will check what can be done to help you.

    To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

    To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

    Please note that we do not give a guarantee for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 2, 2023 at 14:24

    Hello, @Tom,

    Thank you for your response.

    It is not possible to disable this feature and it was implemented in order to prevent accidental deletion of all products.

    The only way to disable it is to make changes in one of our theme files, however, this will need to be done again with each update:
    xstore/js/modules/cart-page.min.js ( https://prnt.sc/DzP5iogS_U1Q )

    Best Regards,
    8Theme’s Team.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 2, 2023 at 14:22

    Hello, @ljimenez,

    Please provide temporary wp-admin access, so we can take a closer look at your settings.

    To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 2, 2023 at 14:20

    Hello, Stefan,

    Please check the next example – https://prnt.sc/LLbPbEpgSsKI

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 2, 2023 at 14:17

    Hello, @ljimenez,

    Thank you for getting in touch with us.

    Here is what we see by the link you provided – https://prnt.sc/XHNVQ2FZG4ZX

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 2, 2023 at 14:15

    Hello, Ljimenez,

    Thank you for contacting us and for using XStore.

    1/ Does it works when our single product builder is deactivated?

    2/ Does it works when not our theme but the default WooCommerce theme – Storefront is activated?

    3/ Provide URL of the plugin site.

    4/ Describe in more detail how exactly the plugin should work and the problem.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 2, 2023 at 13:33

    Hello, Rolnorte,

    Thank you for getting in touch with us.

    Private Content

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 2, 2023 at 13:21

    Hello, Kezalkoatlj,

    Please go to Appearance > Themes > Install and activate the official WooCommerce theme Storefront for a few mins and check if your issue appears with our theme only or with the default WooCommerce theme too.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 2, 2023 at 13:15

    Hello, Kezalkoatlj,

    Thank you for contacting us and for using XStore.

    Have you tried to contact support of the plugin?

    Please check how it works with the default WooCommerce theme – Storefront activated.
    Let us know the result.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 2, 2023 at 13:07

    Hello, Stefan,

    Theme Options > Footer > Footer Styling > Background Color

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 2, 2023 at 13:06

    Hello @Theo,

    Thank you for getting in touch with us.

    Please read this article – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ It is recommended to create a full backup before theme update.
    Update the XStore Core plugin only after the theme update https://www.8theme.com/documentation/xstore/plugins/plugins-update/

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 2, 2023 at 12:12

    Hello, Nicolo,

    Thank you for getting in touch with us.

    “where can i find this css of the special breadcrumb.” – custom CSS code can be created manually and added into Theme Options > Theme Custom CSS.

    “Is it possible to get this as a static block for elementor?” – there is no such possibility, by default.

    “im going to make the three steps visible for mobile aswell” – please try the next custom CSS code:

    @media only screen and (max-width: 992px) {
        .cart-checkout-nav a, .cart-checkout-nav .et-icon {
            display: inline-block;
            margin: 5px;
        }
    }

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 2, 2023 at 12:07

    Hello, Nicolo,

    You’re welcome!

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 2, 2023 at 10:49

    Hello, Andre,

    Thank you for your response.

    1/ Please check Elementor typography settings also https://elementor.com/help/how-do-i-set-global-fonts-and-colors/
    a/ Edit content using Elementor and change settings, for example, edit product https://prnt.sc/KR_xlLynI2BN , and https://prnt.sc/C4_XlAIIPhP9
    b/ Please provide examples, so we can guide you about settings.
    Use Lightshot screenshot or Gyazo tool to make screenshots and share the links here, or you can use a file-sharing service such as WeTransfer https://wetransfer.com/ to upload ready photos there and provide us with URLs.
    c/ Please provide a screenshot and describe the desired result in more detail.

    2/ Please clear all cache (including server cache and CDN). If this doesn’t help, temporarily disable CDN and let us know.

    3/ We’ve checked your Cart page and do not see problems with Cross-Selling-Carousel design. Please check the screenshot in the Private Content area.

    Thank you for your cooperation and we look forward to hearing from you soon.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 2, 2023 at 10:33

    Hello, Os0281,

    Thank you for contacting us and for using XStore.

    E-commerce functionality comes from the WooCommerce plugin.
    We would recommend you contact their support to get advice – https://wordpress.org/support/plugin/woocommerce/

    We hope this information is helpful.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 2, 2023 at 10:20

    Hello, Andre,

    The same error – https://prnt.sc/_3SnLyWeMFKG Please check it one more time. Try to login by yourself using the credentials you provided for us.

    Kind Regards,
    8theme team

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Viewing 30 posts - 15,661 through 15,690 (of 68,227 total)
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