Support request for filter system and product tagging

This topic has 2 replies, 2 voices, and was last updated 11 months, 3 weeks ago ago by Rose Tyler

  • Avatar: Arun Pandit
    Arun Pandit
    August 2, 2023 at 18:08

    Dear XSTORE Support,

    I am writing to you on behalf of our team, who is building a professional marketplace at We have purchased your theme and have successfully uploaded it to our website. We are using WooCommerce as our plugin on WordPress and have taken hosting service from Microsoft Azure.

    Our team is not that technically strong, so we would like your team to assist us with creating a filter system on our website as soon as possible. We want to add custom made filters in our website on subcategories page which has multiple attributes and multiple values for each attribute.

    For example, we have an attribute called “Material” with the following values:

    We also have an attribute called “Capacity” with the following values:

    We have around 10 categories in which there are total 120 subcategories. We want that every subcategory have their own set of different custom attributes having multiple values each. So far we have made about 30-40 subcategories in 2 major Categories. We are constantly adding new subcategories.

    We would like to take assistance from your team via mail or Zoom call so that we can have a strong understanding of certain technical issues like the one I mentioned above. Although if you can make us understand things better by your own way then we will be more than happy to take assistance from there too.

    I am providing you the necessary credentials so that you can help us better. I am also including some screenshots of the issues that we are facing and the custom filters/attributes that we want to add to specific subcategories.

    Please note that different subcategories can have same looking attributes but they will differ in their values. For example, the “Type” attribute in the “Stackers” subcategory has the following values:

    The “Type” attribute in the “Hand Pallet Trucks” subcategory has the following values:

    Battery operated
    The “Type” attribute of the “Stackers” subcategory may look similar to the “Type” attribute of the “Hand Pallet Trucks” subcategory, but the values will differ a lot. We want to make this for every subcategory.

    We are running out of time and getting late due to the technical challenges that we are facing. We would really appreciate it if you could help us as soon as possible.

    Additionally, we are not able to find the option to add tags to our products. We would like to be able to add tags to our products so that customers can easily find them by searching for specific keywords.

    Finally, I would like to know if there is any way by which we can add attributes once for a subcategory and assign their values once so that we don’t have to add them everytime we add any product.

    Thank you for your time and consideration. We look forward to hearing from you soon.

    Arun Pandit

    Attributes to be added as custom filters

    Please, contact administrator
    for this information.
    1 Answer
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 3, 2023 at 12:50

    Hello, Arun Pandit,

    Thank you for contacting us and for using XStore.

    In order to fulfill your request, an additional plugin is required to analyze a large amount of data. Here are some examples of plugins (most of them have a refund policy available, so you can purchase/test/return them if they don’t suit you). We are not affiliated with these plugins, so we cannot take responsibility for their performance. We recommend that you reach out to the plugin developers with any pre-sale questions to confirm if they can achieve your desired result and if a refund is possible if the plugin does not meet your expectations:

    If you do not want to use additional plugins, you can send a request for additional customization of new functionality in files, for example – (it is paid customization service).

    Additional customization in files is out of our basic support scope.

    Please read about tags and attributes here –

    Two different product attributes are available in WooCommerce, local and global product attributes. In WooCommerce both options are called attributes, but there is a difference in the functionality of these attributes.
    Global attributes: These are the properties that you will find in the WP-Admin under Product > Attributes. All attributes created here are at on a global website level and can be used with all products.
    Local attributes: These attributes are created when you create or edit a product. You cannot use these attributes to filter and they are only visible on the product page itself.
    Local attributes can be edited/deleted for every product individually because they were created in such a way.

    We hope this information is helpful.

    Kind Regards,
    8theme team

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