Hello, Charles Siritho,

Take our apologies if you faced any inconvenience using our theme!

We asked you to test the problem with the Storefront theme (it can be done in a few minutes) to find out if the problem is caused by a theme or by something else and you answered that “It keeps taking customers to this URL…” But from your further responses, we are not sure that you did that test.

Do you mean that activation Flatsome theme solves the problem, but activation Storefront doesn’t solve it?

Please give a chance our team to check the problem more deeply, for this:
– Record a video of the problem, so we can repeat your actions spet by step;
– Provide FTP access. To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

Also, please check how it works when Advanced Layout is disabled in Theme Options > WooCommerce > Cart/Checkout Layout?
Make sure that the problem is not caused by 3rd party plugin activated on the site.

We are waiting for your response with a video where we will be able to see the problem, to be able to recreate it.
In order to test it further, we ask to create a test product that can be purchased by us for free (or without a credit card or PayPal) to reach the stage where the issue is present.

We’re really sorry it took so long investigate this issue, but as you can see we responded quickly, instead it took a few days to get a response from you https://prnt.sc/sS8Pl1MCK1fG

We always do our best to help our customers, but cooperation from your side is needed still.

Thank you in advance for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

Hello @ljimenez,

Thank you for getting in touch with us.

In order to make elements closer, we would recommend you use a Connection block.

Provide correct wp-admin access, so we can take a closer look at current settings and help you.

Best regards,
8Theme’s Team

Hello, Cr3atorf1lm,

Thank you for contacting us and for using XStore.

Point is that our theme does not use Display location because it has header builder that this option is unnecessary. WPML has language selector for the menu translation http://prntscr.com/pz0ctr but it seems Plylang is limited and needs Display menu location. That’s why I asked you to contact them to clarify how to be in case you need to translate the menu if theme does not have display location.

Another solution can be using Multiple headers: Header Builder > Multiple headers > create a custom header and in conditions set it for all pages of a particular language and change menus in settings for that header.

We hope this information is helpful.

Kind Regards,
8theme team

Hello, Yuvi,

Thank you for contacting us and for using XStore.

Please go to Theme Options > WooCommerce > Shop > Design products > Product Content Elements > disable Categories.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, Malik,

Thank you for contacting us and for using XStore.

Please read the next article – https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/ – You can deactivate the domain via your account on our site.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, LMcompany,

Thank you for your response.

1/ Please make sure that disabling all 3rdparty plugins does not solve the problem.

2/ Make sure that custom changes in theme or child theme files are not the reason for the mentioned behavior.

3/ Please check how it works with the default WooCommerce theme – Storefront activated on your site (go to Appearance > Themes > Install and activate the official WooCommerce theme Storefront for a few mins and check if your issue appears with our theme only or with the default WooCommerce theme too).

Let us know the results.

Kind Regards,
8theme team

Hello, LMcompany,

Thank you for your response.

Please provide URL of product from your video.

Kind Regards,
8theme team

Hello, Stefan,

Thank you for your response.

There is no such possibility, but we can provide the next:

1/ For grocery-market: please download https://we.tl/t-PrE93pgcXC It is a file of 1 product content, that can be imported via Dashboard > Products > Import.

https://we.tl/t-s0OBOQaAdh – template of static block for https://prnt.sc/p3HHzkr_BSbl

Go to static blocks on your site > Add new > edit new block using Elementor > import template – https://prnt.sc/T5XClDGOsofB
https://elementor.com/help/template-library/

2/ beauty-and-cosmetics: please download https://we.tl/t-v7D0bu4MVN It is a file of 1 product content, that can be imported via Dashboard > Products > Import.

https://we.tl/t-w9J4K94Kan – 2 templates of static blocks for https://prnt.sc/jgVFkb-ygDmY

We hope this answer is helpful.

Kind Regards,
8theme team

Hello @Arbadev,

Thank you for your response.

“The shop page which came with your theme is not editable by elementor” – this is independent of the theme, you can activate the default WooCommerce theme – Storefront and you will get the same.
The shop page is a catalog page for products that cannot be edited using Elementor by default. To be able to edit the Shop page using Elementor, you need a Pro version of the plugin, and this is independent of our theme.

If you are using Elementor Pro, please refer to the plugin documentation for instructions on how to edit the shop page: https://elementor.com/help/creating-a-woocommerce-archive-template/.

Elementor plugin has 2 versions: free and Pro. Elementor plugin author does not offer a developer license for the Pro version and does not allow to built-in Pro version of plugin to themes. So, you are able to use the free version of the Elementor but in case you want to get the Pro version you will need to buy an individual license, our theme supports Elementor Pro, but questions about Elementor Pro functionality you need to forward to authors of the plugin.

Elementor Pro is not required to edit the product archive (Shop) in our theme. All settings you can find in Theme Options > WooCommerce.

Best regards,
8Theme’s Team

Hello, Arbadev,

Thank you for choosing XStore as your WooCommerce WordPress theme.

Please provide URL of your site.

Kind Regards,
8theme team

Hello, @TM,

Thank you for your response.

We have added the next php code snippet to your child-theme/functions.php:

add_filter(
 'init',
 function() {
  if ( isset( $_REQUEST['woocommerce-login-nonce'] ) ) {
   $_REQUEST['woocommerce-login-nonce'] = wp_create_nonce( 'woocommerce-login' );
  }
 }
);

Please, check now.

Best Regards,
8Theme’s Team.

Hello, Gulsher Ali,

1/ Disable “Variations As Simple Products (Beta)” in Theme Options > WooCommerce > Shop > Products Design.

2/ Please follow this article – https://www.8theme.com/documentation/xstore/troubleshooting/how-to-add-custom-favicon/

3/ Theme Options > WooCommerce > Shop > Shop page layout >
Products Per Page https://prnt.sc/HhEwaL4LjkuS or Pagination Type > Infinite scroll.

Best Regards,
8Theme’s Team.

Hello, Gulsher Ali,

Thank you for your response.

We’ve checked your Mamra Almonds product, and in the editor there is no description added – https://prnt.sc/R2X68zp8J2op
You need to add a description first and then check the tabs.
https://woocommerce.com/document/managing-products/

Best Regards,
8Theme’s Team.

Hello, Gulsher Ali,

Thank you for your response.

Please provide wp-admin access, so we can check your settings.

To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

Best Regards,
8Theme’s Team.

Hi Rose,

Please provide temporary wp-admin access, so we can take a closer look.

Kind Regards,
8theme team