Forum Replies Created

Viewing 30 posts - 13,921 through 13,950 (of 68,227 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 29, 2023 at 14:51

    Hello, Salmi,

    We wish to inform you that your inquiry will be forwarded to another specialist for a more detailed review.
    We apologize for the delay, as our developers are currently handling a high volume of requests.

    We kindly request your patience during this time and advise against changing your access.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 29, 2023 at 14:41

    Hello, Amjedgzworld,

    We can’t connect:

    Error: Connection timed out after 20 seconds of inactivity
    Error: Could not connect to server

    Please check it. Try to connect to FTP using FileZilla by yourself and provide us with the correct credentials.
    Is there a restriction by IP or something else that doesn’t allow us to connect?

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 29, 2023 at 14:08

    Hello,

    Thank you for your response.

    In this case, you can send a request about a new option for the Wishlist to our dev team on this page – https://www.8theme.com/taskboard/

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 29, 2023 at 12:28

    Hello, Imran Sumra,

    Thank you for contacting us and for using XStore.

    We can see demo content on your site already.

    Do you need any further assistance? Could you provide temporary wp-admin access?

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 29, 2023 at 09:59

    Hello, Jose Hernan,

    Thank you for contacting us and for using XStore.

    1/ Please check how the search works when the default WooCommerce theme – Storefront is activated (Appearance > Themes).

    2/ Could you, please, unlock the site for Ukraine?

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 29, 2023 at 09:55

    Hello, Jennifer,

    You’re welcome!
    Have a nice day!

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 29, 2023 at 08:50

    Hello, Salmi,

    You are using CDN on the site, so changes can be not visible due to its cache that needs to be cleared.

    “Widgets Toggle On Mobile” option works only in case a static block is not used in the footer, for example – https://prnt.sc/_GdxpbPi3YgO https://prnt.sc/OkJKT2qK4zYB
    We would recommend you: Theme Options > Footer > Footer layout > Footer Widgets Toggle On Mobile > Off, because this option doesn’t work correctly when the Footer is created using a static block.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 29, 2023 at 08:40

    Hello, Stefan,

    1/ 8themes@gmail.com
    2/ Could you please inform us about the changes you have made? Please take a moment to recall, it could be changes in the files or installation of an additional plugin.
    3/ Kindly send more links to the working email (the order that was fine) and the faulty one.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 29, 2023 at 08:34

    Hello, @HmirceaD,

    We’ve disabled the Full-width option via the Single Product builder.

    Should you wish to have a single block in full width, we would advise you to reach out to Elementor’s support team for assistance. Regrettably, we do not have an immediate solution available from our theme’s perspective.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 29, 2023 at 08:26

    Hello, Stefan,

    Thank you for your response.

    1. Please create a test order that we can use for testing purposes and provide us with a link to it.
    2. Try sending without our email builder to ensure everything is functioning correctly.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 29, 2023 at 08:19

    Hello, Ecommercedev,

    Thank you for your response.

    It will be fixed in the next theme update.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 29, 2023 at 08:04

    Hello, Ecommercedev,

    We added the file to the Private Content area.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 29, 2023 at 08:02

    Hello, Ecommercedev,

    Thank you for contacting us and for using XStore.

    Please check this topic – https://www.8theme.com/topic/issue-introducing-list-of-ids-using-products-or-products-grid-widgets-on-elementor/#post-347282
    The code is:

    add_filter('etheme_elementor_post_ajax_results_per_page', function() {
     return 50; 
    });

    50 can be changed to 200

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 29, 2023 at 07:57

    Hello, CodedP,

    Thank you for contacting us and for using XStore.

    What exactly critical error did you get? Please check the server error log.

    XStore is compatible with PHP 8.1, so the problem can be caused by a 3rd party plugin or something else.

    Do you have a staging site where we can check the problem more deeply? Please provide temporary wp-admin and FTP access.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 29, 2023 at 07:53

    Hello, Ecommercedev,

    Thank you for contacting us and for using XStore.

    1/Please provide a video of the problem for a better understanding of your request.
    Upload in on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

    2/ Provide URL of page with the Product Categories widget and temporary wp-admin access.

    Thank you for your cooperation.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 29, 2023 at 07:50

    Hello, Jennifer,

    Thank you for contacting us and for using XStore.

    We regret to inform you that the XStore currently does not have a waiting list feature. However, we are pleased to announce that it is included in our plans for one of the forthcoming updates. Unfortunately, we are unable to provide an exact date at this time.

    Should you require the waiting list feature immediately, we suggest that you consider finding an additional plugin that provides this service.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 29, 2023 at 07:11

    Hello, Jennifer,

    Please read this article – https://www.8theme.com/documentation/xstore/support/cookies/
    If this is not what you are looking for, you may try to use an additional plugin, or submit a request to our dev team via the next page – https://www.8theme.com/taskboard/

    We hope this information is helpful.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 28, 2023 at 16:01

    Hello, Amjedgzworld,

    We appreciate your prompt response.

    Please provide URL of the product and temporary wp-admin + FTP access, so we can check the situation more deeply.

    To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

    To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 28, 2023 at 15:57

    Hello, MAHDAR,

    Sorry for the delay in answering.

    Changes were done in wp-content/themes/fashion1-theme/functions.php

    add_action('init', function(){
      add_filter( "option_xstore_sales_booster_settings", function($option){
        if (defined( 'ICL_LANGUAGE_CODE' )){
          switch (ICL_LANGUAGE_CODE) {
            case 'en':
              $option["cart_checkout"]["progress_bar_message_success_text"] = 'Congratulations! You\'ve got free shipping.';
              break;
            case 'it':
              $option["cart_checkout"]["progress_bar_message_success_text"] = 'Congratulazioni! Avete ottenuto la spedizione gratuita.';
              break;
            case 'fr':
              $option["cart_checkout"]["progress_bar_message_success_text"] = 'Félicitations ! Vous bénéficiez de la livraison gratuite.';
              break;
            case 'de':
              $option["cart_checkout"]["progress_bar_message_success_text"] = 'Herzlichen Glückwunsch! Sie haben einen kostenlosen Versand.';
              break;
            default:
              $option["cart_checkout"]["progress_bar_message_success_text"] = 'Congratulations! You\'ve got free shipping.';
              break;
          }
        }
        return $option;
      }, 999 );
    }, 1024);

    and rewritten wp-content/themes/fashion1-theme/woocommerce/cart/cart-empty.php

    Please clear all cache including CDN cache before checking the result.

    We added videos into the Private Content area.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 28, 2023 at 15:18

    Hello, Niddy,

    Thank you for contacting us and for using XStore.

    Please go to Pages > click on title of Front page > Yoast SEO > Advance > Canonical URL
    https://yoast.com/help/canonical-urls-in-yoast-seo/

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 28, 2023 at 15:16

    Hello, Jennifer,

    Thank you for contacting us and for using XStore.

    Theme Options > GDPR & Cookies > Cookies Notice

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 28, 2023 at 15:12

    Hello, Stefan,

    Thank you for wp-admin access, but we can’t connect to FTP still.
    Please try to connect to FTP using FileZilla by yourself and provide us with the correct credentials.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 28, 2023 at 14:39

    Hello, @hdowthwaite,

    Please clear cache and check now.
    We’ve disabled “Disable Theme Swiper JS” in Theme Options > Speed optimization.

    Best Regards,
    8Theme’s Team.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 28, 2023 at 14:34

    Hello, Stefan,

    Thank you for the video.

    You forgot to provide wp-admin access.

    FTP access is incorrect, please check – https://prnt.sc/STm0njz9vSLM

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 28, 2023 at 14:31

    Hello, Arun Sankar,

    Thank you for contacting us and for using XStore.

    Please go to Theme Options > Footer > Footer layout > Sliding Effect > Off, or Theme Options > Styling > Container Background Color > set color.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 28, 2023 at 14:30

    Hello, Salmi,

    Private Content

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 28, 2023 at 14:02

    Hello, Salmi,

    Private Content

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 28, 2023 at 13:14

    Hello, Moka,

    The plugin you will use is independent of our theme, so you can select one depending on your needs, we suggest Insert Headers and Footers plugin, because some of our customers already used it.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 28, 2023 at 13:07

    Hello, Niddy,

    Thank you for your response.

    1/ We already wrote you that we recommend you to “Check how it works with StoreFront default WooCommerce theme because we don’t rewrite those fields that come from plugin code.”
    We suppose this is independent of our theme question, so you need to contact WooCommerce support.

    2/ DOM elements fixed:

    add_filter('etheme_account_content_shown_account_pages', function($value) {
        if ( class_exists('WooCommerce') && (is_cart() || is_checkout()) )
            return false;
        return $value;
    });

    https://prnt.sc/Fp1qLxO8wV0z
    These errors were because of duplication fields from the account off-canvas and checkout “Returning Customer“ form fields so we force deactivate the account off-canvas on cart/checkout pages with the code above added to your child-theme/functions.php.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 28, 2023 at 13:04

    Hello, Moka,

    You may use the Insert Headers and Footers plugin to add the code.

    Kind Regards,
    8theme team

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    Viewing 13,950 results - 13,921 through 13,950 (of 68,227 total)
Viewing 30 posts - 13,921 through 13,950 (of 68,227 total)
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