Page 464 – 8theme.com

Forum Replies Created

Viewing 30 posts - 13,891 through 13,920 (of 68,227 total)

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Rose Tyler

Support staff

October 2, 2023 at 10:19

Hello, Brad,

We appreciate your prompt response.

Please clear cache and check description of product now.

If you face a problem, please provide some screenshots.

Use Lightshot screenshot or Gyazo tool to make screenshots and share the links here, or you can use a file-sharing service such as WeTransfer https://wetransfer.com/ to upload ready photos there and provide us with URLs.

Kind Regards,
8theme team

#369060 Copied In reply to: Elementor Single Product Page Styling issue

Rose Tyler

Support staff

October 2, 2023 at 10:10

Hello, Armatactica,

We appreciate your prompt response.

Please try to Regenerate Thumbnails. You can use the Regenerate thumbnails plugin to do this https://wordpress.org/plugins/regenerate-thumbnails/

Kind Regards,
8theme team

#369056 Copied In reply to: Images conflict and look broken in XStore with WooZone and WooCommerce

Rose Tyler

Support staff

October 2, 2023 at 10:06

Hello, @Krzysztof,

Yes, by default “out of stock” products should have some “Read more” button.
Please do tests that we asked you for:
– disable all 3rd party plugins and check the result on Shop page;
– check how it works with parent theme activated.
Let us know the results.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

#369054 Copied In reply to: Button “read more” when product is out of stock

Rose Tyler

Support staff

October 2, 2023 at 10:00

Hello, Brad,

Nothing changed, we can’t access /wp-admin still. Please check one more time.

Kind Regards,
8theme team

#369053 Copied In reply to: Elementor Single Product Page Styling issue

Rose Tyler

Support staff

October 2, 2023 at 09:14

Hello, Nickla24,

Thank you for contacting us and for using XStore.

Please go to Theme Options > Header builder > Mobile menu > Dropdown Opening Action > Off.

Kind Regards,
8theme team

#369047 Copied In reply to: Main menu link not working when i have submenu on mobile device

Rose Tyler

Support staff

October 2, 2023 at 09:13

Hello, Stefan,

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#369046 Copied In reply to: Critical error – changing order to complete (error somehow connected to email customizer)

Rose Tyler

Support staff

October 2, 2023 at 08:35

Hello, Ryan,

Thank you for contacting us and for using XStore.

Please submit separate questions via separate topics on the forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/

1/ Unfortunately, it is currently not possible to create a share button for Instagram as it is blocked by Instagram itself https://warfareplugins.com/support/instagram-sharing-button/
https://www.healthhosts.com/no-social-share-button-for-instagram-why-is-that/

2/ Do you want to use our Wishlist (Theme Options > WooCommerce > Built-In Wishlist https://youtu.be/ZyjZ-vCx0pE?feature=shared ), or YITH WooCommerce Wishlist? Please select one of them.

3-7/ Please submit separate questions via separate topics on the forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/

Kind Regards,
8theme team

#369041 Copied In reply to: Some XSTORE mobile Issues and features required

Rose Tyler

Support staff

October 2, 2023 at 08:28

Hello, Bequickly,

Thank you for getting in touch with us.

1/ Please provide temporary wp-admin access.

2/ Sticky cart function works on single product pages only.

Kind Regards,
8theme team

#369040 Copied In reply to: sticky promo text not filled and adding bar when you go to the bottom of a product

Rose Tyler

Support staff

October 2, 2023 at 08:24

Hello, Brad,

Thank you for getting in touch with us.

Please change the role of the user you provided for us to administrator, so we can check your settings.

Kind Regards,
8theme team

#369039 Copied In reply to: Elementor Single Product Page Styling issue

Rose Tyler

Support staff

October 2, 2023 at 06:48

Hello, Salmi,

Thank you for contacting us and for using XStore.

Please provide URL of your site, temporary wp-admin and FTP access, so we can check the problem more deeply.

Kind Regards,
8theme team

#369029 Copied In reply to: On shopping cart page the link to the product does not work

Rose Tyler

Support staff

October 2, 2023 at 06:46

Hello, Chafiedz,

Thank you for getting in touch with us.

As was mentioned you can export/import Theme Options. If you want just header and Footer:
1/ Header Builder > Header Templates > Export settings in file and then import on the desired site.
2/ Compare footer settings on both sites, and do apropriate cahnges on the second site.

Kind Regards,
8theme team

#369028 Copied In reply to: WP-Multisite Themes Configuration. Setup to subdomain themes

Rose Tyler

Support staff

October 2, 2023 at 06:41

Hello, Salmi,

Thank you for contacting us and for using XStore.

Cart/Checkout Layout > Footer > edit Content.

Kind Regards,
8theme team

#369026 Copied In reply to: on the shopping cart page, remove the payment method icon at the bottom.

Rose Tyler

Support staff

October 2, 2023 at 06:37

Hello,

We’ve disabled “Disable Gutenberg Styles” option via Theme Options > Speed Optimization.

Please clear cache and check now.

Kind Regards,
8theme team

#369025 Copied In reply to: blog posts are not displaying how they should

Rose Tyler

Support staff

October 2, 2023 at 06:34

Hello, Jose Hernan,

Private Content

Kind Regards,
8theme team

Please contact administrator
for this information.

#369022 Copied In reply to: Errors updating pagination and product views

Rose Tyler

Support staff

October 2, 2023 at 06:31

Hello, Thinkclicthomas,

Thank you for contacting us and for using XStore.

Please check screenshot in the Private Content area.

Kind Regards,
8theme team

Please contact administrator
for this information.

#369021 Copied In reply to: Image product doesn’t zoom out on XStore theme

Rose Tyler

Support staff

October 2, 2023 at 06:28

Hello, Hakan Osman,

Thank you for contacting us and for using XStore.

Single Product builder > Multiple templates https://prnt.sc/nQveAM1NaAWa > set different templates with different size tables for particular categories.

Kind Regards,
8theme team

#369020 Copied In reply to: How set size table for different products

Rose Tyler

Support staff

October 2, 2023 at 06:25

Hello, Ecommercedev,

Thank you for contacting us and for using XStore.

This problem will be fixed in the next theme update.

Please provide URL of page with the problem, temporary wp-admin and FTP access, so we can apply the fix on your site.

Kind Regards,
8theme team

#369019 Copied In reply to: instagram widget doesnt work properly on mobile

Rose Tyler

Support staff

October 2, 2023 at 06:23

Hello, Solomon,

Thank you for contacting us and for using XStore.

Could you please provide temporary wp-admin and FTP access?

To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

Kind Regards,
8theme team

#369018 Copied In reply to: XStore Core plugin not activating and all requrenments have been met

Rose Tyler

Support staff

October 2, 2023 at 06:22

Hello, Daniel,

Thank you for contacting us and for using XStore.

Please read this article – https://elementor.com/help/500-error/

Contact your hosting provider to increase the Max input vars. Also, you hosting provider should be able to help fix the error 500.

Kind Regards,
8theme team

#369016 Copied In reply to: Server error (500) during update changes
Rose Tyler

Support staff

October 2, 2023 at 06:18
Hello,

1/ The width of Off-Canvas menu panel can be changed by the next custom CSS code:

.et-off-canvas>.et-mini-content { max-width: 15%; }

2/ Please try it first, and you will see. We are not sure what exactly content you add in the static block, but it theori the scroll should be added by itself.

Kind Regards,
8theme team
#369015 Copied In reply to: How to make the menu larger and add a scroll button?
Rose Tyler

Support staff

October 2, 2023 at 06:15

Hello, @ecommercedev,

We appreciate your prompt response.

It is recommended to use a graphics editor and prepare product or post images (make them the same size) before uploading images to your media gallery.

Alternatively, you can post your request on our Taskboard at https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will consider adding it in one of the upcoming updates.

There is no a quick ready solution for you right now, unfortunately.

Best Regards,
8Theme’s Team

#369014 Copied In reply to: How to enable product gallery masonry for 2 col layout

Rose Tyler

Support staff

October 2, 2023 at 06:11

Hello, Armatactica,

Thank you for contacting us and for using XStore.

1/ Please check how images works when the default WooCommerce theme – Storefront is activated (Appearance > Themes).

2/ Please edit any page using Elementor page builder > go to Site settings > Lightbox > Image Lightbox > disable. Clear cache and check Lightbox on the single product page then.

Kind Regards,
8theme team

#369013 Copied In reply to: Images conflict and look broken in XStore with WooZone and WooCommerce

Rose Tyler

Support staff

October 2, 2023 at 05:46

Hello, Stefan,

Sorry for the delay in answering due to the weekend.

Private Content

Kind Regards,
8theme team

Please contact administrator
for this information.

#369011 Copied In reply to: Critical error – changing order to complete (error somehow connected to email customizer)

Rose Tyler

Support staff

September 29, 2023 at 17:42

Hello, @Jennifer,

We appreciate your prompt response.

1/ The credentials that you provide don’t allow us to access the Dashboard (/wp-admin). Please set the administrator role for the user.

2/ What exactly 3rd-party plugin do you use and want to make it work? We ask because via FTP can see 2 plugins – https://prnt.sc/BPSBtaxMPrBc

3/ The primary question is why the default theme displays the estimated text in the product content, but XStore does not? Could you please provide confirmation (screenshots or video) that this works with the Storefront theme?

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

#368920 Copied In reply to: Estimated date on the products page question

Rose Tyler

Support staff

September 29, 2023 at 17:35

Hello, Salmi,

Please clear cache of browser and check the Footer content now.

Kind Regards,
8theme team

#368919 Copied In reply to: accordion style remove outer lines and over full width.

Rose Tyler

Support staff

September 29, 2023 at 16:07

Refund given

#368914 Copied In reply to: A constant stream of issues……………………..

Rose Tyler

Support staff

September 29, 2023 at 15:34

Hello, Stefan,

Fixed. Please check now. The fix will be included in the next update also.

Kind Regards,
8theme team

#368908 Copied In reply to: Critical error – changing order to complete (error somehow connected to email customizer)

Rose Tyler

Support staff

September 29, 2023 at 15:00

Hello,

Thank you for contacting us and for using XStore.

Please read our documentation – https://www.8theme.com/documentation/xstore/xstore-features/progress-bar/

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#368905 Copied In reply to: how to remove free shipping message from off-canvas cart page (side bar)

Rose Tyler

Support staff

September 29, 2023 at 14:59

Hello, ProdbyDaan,

Thank you for contacting us and for using XStore.

Please try to add Shop banner content into Category description area – https://prnt.sc/CKscKXTFkNfD

Kind Regards,
8theme team

#368904 Copied In reply to: Display SHOP Banner under Product Categories sites.

Rose Tyler

Support staff

September 29, 2023 at 14:58

Hello, Caochen223,

Thank you for contacting us and for using XStore.

1/ Please record a video of the problem.

2/ “it is clearly noticeable that the third column in the product listing is not aligned with the other columns” – Please provide a screenshot for a better understanding of what exactly you mean.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

Please contact administrator
for this information.

#368903 Copied In reply to: A constant stream of issues……………………..
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Viewing 13,920 results - 13,891 through 13,920 (of 68,227 total)

Viewing 30 posts - 13,891 through 13,920 (of 68,227 total)

← 1 2 3 … 463 464 465 … 2,273 2,274 2,275 →

Forum Replies Created

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