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My product thumbnails are not clickable on product pages

This topic has 5 replies, 3 voices, and was last updated 7 months, 2 weeks ago ago by hdowthwaite

hdowthwaite

Participant

September 28, 2023 at 11:18

Hi , I can’t click on my product thumbnails in vertical view and they don’t appear in horizontal view. I followed a thread here: https://www.8theme.com/topic/problem-scrolling-gallery-images-on-the-single-product-page/ as this is the same issue I have. If you enable Xstore main theme it works, so the same as Adriano, I deleted everything from child-theme and the issue still persists.

Please can you help?

Please, contact administrator
for this information.

#368773 Copied Theme version: 9.1.14 WooCommerce version: 8.1.1

4 Answers

Tony Rodriguez

Support staff

September 28, 2023 at 11:28

Hello, @hdowthwaite,

Thank you for using our theme and for contacting us.

We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Also, provide FTP access via the private content area of this topic, we will check what can be done to help you.
To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

Thank you for your cooperation.

Best Regards,
8Theme’s Team.

#368775 Copied

hdowthwaite

Participant

September 28, 2023 at 14:00

Hi, I have already disabled all plugins before i contacted you and the problem was still persisting. I deleted everything in child theme folder and the issue still persisted. I have given you wordpress and FTP access in private content area. Thanks

Please contact administrator
for this information.

#368802 Copied

Rose Tyler

Support staff

September 28, 2023 at 14:39

Hello, @hdowthwaite,

Please clear cache and check now.
We’ve disabled “Disable Theme Swiper JS” in Theme Options > Speed optimization.

Best Regards,
8Theme’s Team.

#368810 Copied

hdowthwaite

Participant

September 28, 2023 at 15:29

Thank you for all your help. That’s working now 🙂

#368821 Copied
Tagged: clickable thumbnails, product thumbnails, woocommerce product pages, woocommerce thumbnails issues, woocommerce wordpress themes, wordpress ecommerce solutions, wordpress themes troubleshoot
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My product thumbnails are not clickable on product pages

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