Hello,

BE ATTENTIVE and don’t place the private information in the general message area because all the visitors have access to that information.
We’ve edited your message and moved credentials into the Private Content area.

1/ We’ve changed the logo image for the Home page, please check – https://prnt.sc/a3vUYxF3TdG8

2/ We’ve edited the Home page content created using Elementor https://prnt.sc/VFB_0_5j2eE- and changes are visible – https://prnt.sc/gN6dkUeQAdE4

Kind Regards,
8theme team

Hello, Mickmickmick,

We wish to inform you that your inquiry will be forwarded to another specialist for a more detailed review.
We apologize for the delay, as our developers are currently handling a high volume of requests.

Kind Regards,
8theme team

Hello, Yury,

We provide support for XStore theme, but your question is independent of the theme. We want to help you still, so we are trying to explain and give some suggestions:

– Unfortunately, we are unable to assist you with the Google search results as the theme is not responsible for them. We suggest that you contact the support team of WooCommerce (https://wordpress.org/support/plugin/woocommerce/) to create a correct sitemap, robots.txt file, and possibly install an SEO plugin (you already installed SEO plugin so support team of the plugin should be able to assist you) for better optimization of your pages, followed by reindexing your site.
– Read this article – https://www.wpbeginner.com/wp-tutorials/how-to-add-a-favicon-to-your-wordpress-blog/
– In our demos, we use Yoast SEO plugin. If you can’t get assistance from Rank Math SEO plugin team, you can try the Yoast SEO plugin.

We hope this information is helpful.

Kind Regards,
8theme team

Hello, Yury,

Thank you for contacting us and for using XStore.

We would recommend you contact support of the Rank Math SEO plugin first.
We suppose that your question is independent of our theme settings.

Kind Regards,
8theme team

Hello, Rana,

We appreciate your prompt response.

We did not edit the code of WPBakery plugin, we provide it as it is from the plugin author.
We can’t be responsible for compatible with 3rd party plugins on your site.

You can contact the support of GTM4WP about their compatibility with WPBakery plugin.

Another way of the plugin update is: Go to Dashboard > Plugins > Add new > Upload plugin > Choose plugin (downloaded from https://www.8theme.com/downloads) > Install now > click on “Replace current with uploaded” and the plugin will be updated on your site.

Kind Regards,
8theme team

Hello, @Mazzellla,

Please go to Header Builder > Main menu > Computed box > change any value > Save. Close Theme Options and check the result on frontend.

If Theme Options can’t be saved, try to disable all 3rd party plugins and check then. One of the plugins on the site can be the reason for the problem.
Also, problems in translation can cause problems with Theme Options, for example – https://prnt.sc/rQmt49yG1KL0

Kind Regards,
8theme team

Hello, Mickmickmick,

Thank you for contacting us and for using XStore.

Could you provide URL of site, temporary wp-admin, and FTP access? We need to check the problem more deeply.

To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

Kind Regards,
8theme team

Hello, Joebuston,

The next custom CSS code can be used to hide the products amount on category:

.category-grid .categories-mask .count {
    display: none !important;
}

Kind Regards,
8theme team

Hello, Joebuston,

Please open up new topics for new questions – https://www.8theme.com/forums/xstore-wordpress-support-forum/

1/ We wish to inform you that your inquiry will be forwarded to another specialist for a more detailed review.
We apologize for the delay, as our developers are currently handling a high volume of requests.

2/ Enable Sidebar via Theme Options > WooCommerce > Shop > Shop page layout.

Kind Regards,
8theme team

Hello, ChanRMRZ,

Thank you for contacting us and for using XStore.

1/ Enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed.

2/ Contact support of Woopayments.

Kind Regards,
8theme team

Hello, @Artibdfl,

You’re welcome!

Best Regards,
8Theme’s Team.

Hello,

Thank you for contacting us and for using XStore.

We’ve answered here – https://prnt.sc/mIy5Jw4Wtr7D

Please navigate to Xstore > Theme Options > Speed optimization > Menu Dropdown Ajax Loading, Menu Dropdown Cache, Menu Cache, Static Blocks Cache and Remove Query Strings From Static Resources > Off.

Theme Options > Header Builder > Multiple headers > edit Home page header.

Provide temporary wp-admin access, so we can check the situation on your site more deeply.

To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

Kind Regards,
8theme team

Hello, Joebuston,

What result do you get when the redirection is disabled and the cache is cleared?

Kind Regards,
8theme team

Hello, @Artibdfl,

Fixed by adding custom CSS code in Theme Options.
Please clear cache and check now.

Best Regards,
8Theme’s Team.

Hello, FMiMBranding,

Thank you for contacting us and for using XStore.

Please record a detailed video of the problem and your actions.
Upload in on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

Also, please provide temporary wp-admin access, so we can check your settings.
To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

Kind Regards,
8theme team