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How to make this Email Builder go live. Templates are not going live. Still shows stock invoices

This topic has 6 replies, 2 voices, and was last updated 4 months, 1 weeks ago ago by Rose Tyler

FMiMBranding

Participant

October 9, 2023 at 15:51

Hello, we are updating the email builder right now. The email builder is updated but for some reason the live version doesn’t update. It only shows stock. This includes the invoices created, order summary, and the update we get in the back end. Please help

#369777 Copied Theme version: 9.1 WooCommerce version: newest

5 Answers

Rose Tyler

Support staff

October 9, 2023 at 16:15

Hello, FMiMBranding,

Thank you for contacting us and for using XStore.

Please record a detailed video of the problem and your actions.
Upload in on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

Also, please provide temporary wp-admin access, so we can check your settings.
To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

Kind Regards,
8theme team

#369782 Copied

FMiMBranding

Participant

December 28, 2023 at 10:28

Still facing this problem

Please contact administrator
for this information.

#377883 Copied

Rose Tyler

Support staff

December 28, 2023 at 12:06

Hello, FMiMBranding,

Private Content

Kind Regards,
8theme team

Please contact administrator
for this information.

#377894 Copied

FMiMBranding

Participant

December 30, 2023 at 06:17

I’m using the same info for admin entry for CPanel. I’m not sure how you would access it though?

Please contact administrator
for this information.

#378082 Copied

Rose Tyler

Support staff

January 1, 2024 at 09:43

Hello, FMiMBranding,

We are writing to inquire whether you have had the opportunity to review our response in the Private Content area provided earlier.

To assist you further, we kindly request that you provide the URL of the website experiencing the issue. Additionally, it would be most helpful if you could capture and share a video demonstrating the problem in question.

For a comprehensive review, please ensure that access credentials for both the WordPress admin panel and FTP are included.

We appreciate your cooperation and look forward to resolving your concerns promptly.

Kind Regards,
8theme team

#378157 Copied
Tagged: best selling themes, custom invoices, email builder guide, live templates, theme troubleshooting, woocommerce themes
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