Forum Replies Created

Viewing 30 posts - 13,621 through 13,650 (of 68,227 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 12, 2023 at 15:24

    Hello, HUSSTLE,

    Thank you for getting in touch with us.

    Please try to add the next code in Theme Options > Theme custom CSS:

    #breadcrumb a:last-of-type:not(:only-of-type)+.delimeter {
        font-size: 9px !important;
        color: #000000;
        margin-left: 5px;
    }

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 12, 2023 at 15:01

    Hello, @HmirceaD,

    In this case, the next custom CSS code can be used:

    .single-product .prefooter {
        display: none;
    }

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 12, 2023 at 14:35

    Hello,

    We appreciate your prompt response.

    What do you mean by “was hidden”? Please provide appropriate screenshots.
    We do not see any problem – https://prnt.sc/bYN5mRkdjAxk > https://prnt.sc/RhPnv9qWc2jE

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 12, 2023 at 14:30

    Hello, @HmirceaD,

    Thank you for getting in touch with us.

    Go to Pages in Dashboard > click on Shop > https://prnt.sc/bylEkIqRjvxD
    https://www.8theme.com/documentation/xstore/theme-installation/8theme-page-post-layout-settings-8theme-post-options/

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 12, 2023 at 13:05

    Hello, Pawel,

    You’re welcome!

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 12, 2023 at 13:03

    Hello, Pawel,

    Brands are our custom post type, so XStore Core plugin is required. Also, Brands should be enabled in Theme Options > WooCommerce > Shop elements.

    Do you face a problem with Brands configuration?

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 12, 2023 at 13:02

    Hello, Ryan,

    Thank you for contacting us and for using XStore.

    1/ You added this text via Store Notice, there is no Sticky option for it.
    You can add the text inside the Top header area of Header Builder and then make it sticky.

    2/ Header Builder > Mobile header – https://prnt.sc/S_1gO7co7_6A

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 12, 2023 at 12:20

    Hello, Pawel,

    Thank you for contacting us and for using XStore.

    Products > Brands > create Brands https://prnt.sc/X669E3R8Ezu0 , then edit product > add Brands, for example – https://prnt.sc/3xMKQxC_RTS4 or https://prnt.sc/p6d7ppP1dPxO

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 12, 2023 at 12:17

    Hello, BoltKun,

    The order of products for desktop and mobile can’t be different.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 12, 2023 at 12:13

    Hello, The Web Decor,

    When we upload another .svg icon, it works fine; when we select one of the default icons it works also; We added screenshots in the Private Content area.
    The problem is caused by the icons you uploaded, please upload icons that will work, the problem is independent of our theme settings.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 12, 2023 at 10:06

    Hello, Jimmy,

    Thank you for your response.

    Sorry, but your request is a bit unclear to us. Please describe it and the desired result in more detail with screenshots or video.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 12, 2023 at 08:20

    Hello, WEBPIXELS,

    Thank you for your response.

    You are right, currently this https://prnt.sc/4P2GFXCoRvkL won’t work, and you need to write the URL fully.
    I’ve passed your request about improving to your dev team.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 12, 2023 at 08:09

    Hello, Nosso Cabide,

    Thank you for your response.

    Please provide temporary wp-admin access.

    To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 12, 2023 at 08:08

    Hello, Saleh,

    Sorry, but your answer is unclear to us.

    We ask you to contact Polylang plugin support, because this is multilanguage plugin that you are using on the site, please do this and let us know their answer.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 12, 2023 at 08:03

    Hello, Andreas KAppl,

    Thank you for contacting us and for using XStore.

    Our Header Builder can always be found in Theme Options > Header Builder, here are some video tutorials – https://www.youtube.com/c/8theme/videos
    Create header content from scratch or import header from our demos – https://prnt.sc/9hs5yWlUR8ox

    If you create the header using our Builder, but it is not visible on frontend, disable 3rd party plugins one by one to find out what exactly plugin causes the problem, then contact the support of that plugin.

    We hope this information is helpful.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 12, 2023 at 07:35

    Hello, Lani,

    Thank you for getting in touch with us.

    Please open up new separate topics for new questions – https://www.8theme.com/forums/xstore-wordpress-support-forum/

    Private Content

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 12, 2023 at 07:19

    Hello, Razr1911,

    Thank you for getting in touch with us.

    Please read this article – https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-error-establishing-a-database-connection-in-wordpress/

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 12, 2023 at 06:46

    Hello, The Web Decor,

    Thank you for contacting us and for using XStore.

    Private Content.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 12, 2023 at 06:26

    Hello, Hanan Aslam,

    Thank you for contacting us and for using XStore.

    1/ As mentioned in our documentation – https://www.8theme.com/documentation/documentation/troubleshooting/troubleshooting-pclziperrbadformat-10-during-theme-core-plugin-update/ to solve this error, you just need to unregister theme > register it one more time, and clear caching by clicking on “Check again” link.

    2/ We can’t log in using the credentials you provided – https://prnt.sc/aAsRVlG45qx_ , unfortunately. Please check and provide the correct credentials, so we can do the actions mentioned in our docs (re-register theme) to help you.

    3/ There is no need in 1-star reviews, we always do our best to help our customers.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 12, 2023 at 06:17

    Hello, Salmi,

    We have identified that the issue is caused by the action refresh not being triggered after an item is added to the cart. The action should be specified in the subsequent file (Private Content).

    Could you please check the operation of this with the default theme (Storefront) and without using the SiteGround Optimizer functionality?

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 11, 2023 at 16:15

    Hello, Saleh,

    We would recommend you contact support of the Polylang plugin too.
    Let us know their answer.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 11, 2023 at 16:03

    Hello, Nosso Cabide,

    We edited xstore/framework/features/woocommerce/quantity-select.php file.
    Please check now. If the problem persists, please provide URL of page with the problem.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 11, 2023 at 15:50

    Hello, Mickmickmick,

    Fixed.
    Changes were done in et-core-plugin/packages/sales-booster/sales-booster.php and the fix will be included in the next theme update.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 11, 2023 at 15:26

    Hello, Nosso Cabide,

    BE ATTENTIVE and don’t place the private information in the general message area because all the visitors have access to that information.
    We’ve edited your message and moved credentials into the Private Content area.

    Thank you for FTP access, please provide temporary wp-admin access also.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 11, 2023 at 15:11

    Hello,

    Thank you for contacting us and for using XStore.

    Please read this article – https://www.8theme.com/documentation/xstore/woocommerce/product-images/

    We can see the new logo on your Home page, please clear cache and check one more time. We added a screenshot into the Private Content area.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 11, 2023 at 14:15

    Hello, @Mazzellla,

    We’ve checked and it seems the question is solved, the new menu item is visible for non logged users.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 11, 2023 at 13:46

    Hello,

    BE ATTENTIVE and don’t place the private information in the general message area because all the visitors have access to that information.
    We’ve edited your message and moved credentials into the Private Content area.

    1/ We’ve changed the logo image for the Home page, please check – https://prnt.sc/a3vUYxF3TdG8

    2/ We’ve edited the Home page content created using Elementor https://prnt.sc/VFB_0_5j2eE- and changes are visible – https://prnt.sc/gN6dkUeQAdE4

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 11, 2023 at 13:25

    Hello, Lobotomia,

    Thank you for contacting us and for using XStore.

    Private Content

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 11, 2023 at 12:25

    Hello, Mickmickmick,

    We wish to inform you that your inquiry will be forwarded to another specialist for a more detailed review.
    We apologize for the delay, as our developers are currently handling a high volume of requests.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 11, 2023 at 12:18

    Hello, Saleh,

    We wish to inform you that your inquiry will be forwarded to another specialist for a more detailed review.
    We apologize for the delay, as our developers are currently handling a high volume of requests.

    Kind Regards,
    8theme team

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Viewing 30 posts - 13,621 through 13,650 (of 68,227 total)
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