Forum Replies Created

Viewing 30 posts - 13,621 through 13,650 (of 68,231 total)
1 2 3 … 454 455 456 … 2,273 2,274 2,275
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 12, 2023 at 18:24

    Hello, Jimmy,

    Could you please, check the possible result → https://prnt.sc/wmFusOqz6WFi

    We added for you next code to child-theme/functions.php

    add_action('wp', function() {
    if ( class_exists('WooCommerce') ) {
    if ( get_the_ID() == get_option('airwallex_payment_method_all_page_id') || wc_post_content_has_shortcode( 'airwallex_payment_method_all' ) ) {
            set_query_var('et_is-checkout', true);
                set_query_var('et_is-cart-checkout-advanced', get_theme_mod('cart_checkout_advanced_layout', false));
            set_query_var( 'et_cart-checkout-layout', get_theme_mod( 'cart_checkout_layout_type', 'default' ) );
                set_query_var( 'et_cart-checkout-header-builder', get_theme_mod( 'cart_checkout_header_builder', false ) );
                set_query_var( 'et_cart-checkout-default-footer', get_theme_mod( 'cart_checkout_default_footer', false ) );
        }
    }
}, 50);

    Kind Regards,
    8theme team

    #370024 Copied In reply to: Payment Getaway conflict with checkout page
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 12, 2023 at 18:22

    Hello, WEBPIXELS,

    Also, you can post your request on our Taskboard at https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will fix it early.

    Kind Regards,
    8theme team

    #370023 Copied In reply to: wrapper link doesnt work unless the entire link is used
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 12, 2023 at 18:14

    Hello, Salmi,

    We have investigated the issue with the default WooCommerce theme “Storefront” and found that the problem persists, as detailed in the video (Private Content area).
    It means the situation is independent of the theme and, unfortunately, we are unable to rectify this issue. Any attempt to alter the functioning of PayPal could be construed as interference and potentially perceived as fraudulent activity, which could lead to the associated account being blocked.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    #370022 Copied In reply to: When you click on the paypal direct purchase button, an item is placed in the shopping cart.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 12, 2023 at 15:52

    Hello, Jordan,

    The main issue as we discovered was that you have Bulgarian language as the origin language across the website but your emails were made in english and translated to Bulgarian which is not correct. So you should recreate your emails step-by-step to make it Bulgarian originally created and translated to English language.
    Step by step instruction:
    1/ Go to template you want to make normal (for example Reset password type)
    2/ Open editor -> https://prnt.sc/qUeGKryvqn1-
    3/ Click export data & Copy -> https://prnt.sc/9L6e-wlNpkZG (save this data in some notes/texteditor for some time)
    4/ Return back to your email templates
    5/ Delete such template in english & bulgarian languages
    6/ Delete those templates from trash
    7/ Go to Bulgarian templates & create new template -> https://prnt.sc/h8ooMlWnmEhP
    8/ You can create from stretch or import the data (saved in your notes before) -> https://prnt.sc/W2y–nAlgip6
    9/ Choose the type of template -> https://prnt.sc/hW1P-sVRYd2z
    10/ Click Publish
    11/ Go to templates and click to edit the translation for your created email -> https://prnt.sc/TgDQrBQeGtAN
    12/ You can choose one of options to insert content (import and replace texts, copy from origin email, duplicate content) – we did with import/export tools and replacing texts
    13/ Choose the template type (https://prnt.sc/hW1P-sVRYd2z) as you did before -> and publish

    Check how it works now.

    We would recommend you try on one email from your side and then check. If the solution works for you according the steps you followed you can go further and recreate others too.
    We made such recreation steps for new account and the results are added in private content area.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    #370016 Copied In reply to: Email Builder not sending designed emails.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 12, 2023 at 15:24

    Hello, HUSSTLE,

    Thank you for getting in touch with us.

    Please try to add the next code in Theme Options > Theme custom CSS:

    #breadcrumb a:last-of-type:not(:only-of-type)+.delimeter {
    font-size: 9px !important;
    color: #000000;
    margin-left: 5px;
}

    Kind Regards,
    8theme team

    #370011 Copied In reply to: Page breadcrumb not showing for child page
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 12, 2023 at 15:01

    Hello, @HmirceaD,

    In this case, the next custom CSS code can be used:

    .single-product .prefooter {
    display: none;
}

    Best Regards,
    8Theme’s Team

    #370009 Copied In reply to: Shop Page Pre Footer and Banner Problem
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 12, 2023 at 14:35

    Hello,

    We appreciate your prompt response.

    What do you mean by “was hidden”? Please provide appropriate screenshots.
    We do not see any problem – https://prnt.sc/bYN5mRkdjAxk > https://prnt.sc/RhPnv9qWc2jE

    Kind Regards,
    8theme team

    #370004 Copied In reply to: Theme options and elementor are not updated.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 12, 2023 at 14:30

    Hello, @HmirceaD,

    Thank you for getting in touch with us.

    Go to Pages in Dashboard > click on Shop > https://prnt.sc/bylEkIqRjvxD
    https://www.8theme.com/documentation/xstore/theme-installation/8theme-page-post-layout-settings-8theme-post-options/

    Best Regards,
    8Theme’s Team

    #370003 Copied In reply to: Shop Page Pre Footer and Banner Problem
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 12, 2023 at 13:05

    Hello, Pawel,

    You’re welcome!

    Kind Regards,
    8theme team

    #369998 Copied In reply to: Product Brands recommended solution in Xstore
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 12, 2023 at 13:03

    Hello, Pawel,

    Brands are our custom post type, so XStore Core plugin is required. Also, Brands should be enabled in Theme Options > WooCommerce > Shop elements.

    Do you face a problem with Brands configuration?

    Kind Regards,
    8theme team

    #369993 Copied In reply to: Product Brands recommended solution in Xstore
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 12, 2023 at 13:02

    Hello, Ryan,

    Thank you for contacting us and for using XStore.

    1/ You added this text via Store Notice, there is no Sticky option for it.
    You can add the text inside the Top header area of Header Builder and then make it sticky.

    2/ Header Builder > Mobile header – https://prnt.sc/S_1gO7co7_6A

    Kind Regards,
    8theme team

    #369991 Copied In reply to: Some XSTORE mobile Issues and features required
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 12, 2023 at 12:20

    Hello, Pawel,

    Thank you for contacting us and for using XStore.

    Products > Brands > create Brands https://prnt.sc/X669E3R8Ezu0 , then edit product > add Brands, for example – https://prnt.sc/3xMKQxC_RTS4 or https://prnt.sc/p6d7ppP1dPxO

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    #369983 Copied In reply to: Product Brands recommended solution in Xstore
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 12, 2023 at 12:17

    Hello, BoltKun,

    The order of products for desktop and mobile can’t be different.

    Kind Regards,
    8theme team

    #369982 Copied In reply to: Handle Massive Addon Grid Product responsivity
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 12, 2023 at 12:13

    Hello, The Web Decor,

    When we upload another .svg icon, it works fine; when we select one of the default icons it works also; We added screenshots in the Private Content area.
    The problem is caused by the icons you uploaded, please upload icons that will work, the problem is independent of our theme settings.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    #369981 Copied In reply to: Header icon not showing properly and also in mobile
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 12, 2023 at 10:06

    Hello, Jimmy,

    Thank you for your response.

    Sorry, but your request is a bit unclear to us. Please describe it and the desired result in more detail with screenshots or video.

    Kind Regards,
    8theme team

    #369975 Copied In reply to: Payment Getaway conflict with checkout page
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 12, 2023 at 08:20

    Hello, WEBPIXELS,

    Thank you for your response.

    You are right, currently this https://prnt.sc/4P2GFXCoRvkL won’t work, and you need to write the URL fully.
    I’ve passed your request about improving to your dev team.

    Kind Regards,
    8theme team

    #369966 Copied In reply to: wrapper link doesnt work unless the entire link is used
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 12, 2023 at 08:09

    Hello, Nosso Cabide,

    Thank you for your response.

    Please provide temporary wp-admin access.

    To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

    Kind Regards,
    8theme team

    #369965 Copied In reply to: Erro ao filtrar um produto do woocommerce
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 12, 2023 at 08:08

    Hello, Saleh,

    Sorry, but your answer is unclear to us.

    We ask you to contact Polylang plugin support, because this is multilanguage plugin that you are using on the site, please do this and let us know their answer.

    Kind Regards,
    8theme team

    #369964 Copied In reply to: Sales Booster – Message text Translation
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 12, 2023 at 08:03

    Hello, Andreas KAppl,

    Thank you for contacting us and for using XStore.

    Our Header Builder can always be found in Theme Options > Header Builder, here are some video tutorials – https://www.youtube.com/c/8theme/videos
    Create header content from scratch or import header from our demos – https://prnt.sc/9hs5yWlUR8ox

    If you create the header using our Builder, but it is not visible on frontend, disable 3rd party plugins one by one to find out what exactly plugin causes the problem, then contact the support of that plugin.

    We hope this information is helpful.

    Kind Regards,
    8theme team

    #369962 Copied In reply to: X Store Header Installation on existing template
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 12, 2023 at 07:35

    Hello, Lani,

    Thank you for getting in touch with us.

    Please open up new separate topics for new questions – https://www.8theme.com/forums/xstore-wordpress-support-forum/

    Private Content

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    #369961 Copied In reply to: Theme not working properly. Please help.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 12, 2023 at 07:19

    Hello, Razr1911,

    Thank you for getting in touch with us.

    Please read this article – https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-error-establishing-a-database-connection-in-wordpress/

    Kind Regards,
    8theme team

    #369959 Copied In reply to: Database connection Error on the website
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 12, 2023 at 06:46

    Hello, The Web Decor,

    Thank you for contacting us and for using XStore.

    Private Content.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    #369955 Copied In reply to: Header icon not showing properly and also in mobile
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 12, 2023 at 06:26

    Hello, Hanan Aslam,

    Thank you for contacting us and for using XStore.

    1/ As mentioned in our documentation – https://www.8theme.com/documentation/documentation/troubleshooting/troubleshooting-pclziperrbadformat-10-during-theme-core-plugin-update/ to solve this error, you just need to unregister theme > register it one more time, and clear caching by clicking on “Check again” link.

    2/ We can’t log in using the credentials you provided – https://prnt.sc/aAsRVlG45qx_ , unfortunately. Please check and provide the correct credentials, so we can do the actions mentioned in our docs (re-register theme) to help you.

    3/ There is no need in 1-star reviews, we always do our best to help our customers.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    #369953 Copied In reply to: An error occurred while updating XStore: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 12, 2023 at 06:17

    Hello, Salmi,

    We have identified that the issue is caused by the action refresh not being triggered after an item is added to the cart. The action should be specified in the subsequent file (Private Content).

    Could you please check the operation of this with the default theme (Storefront) and without using the SiteGround Optimizer functionality?

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    #369951 Copied In reply to: When you click on the paypal direct purchase button, an item is placed in the shopping cart.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 11, 2023 at 16:15

    Hello, Saleh,

    We would recommend you contact support of the Polylang plugin too.
    Let us know their answer.

    Kind Regards,
    8theme team

    #369931 Copied In reply to: Sales Booster – Message text Translation
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 11, 2023 at 16:03

    Hello, Nosso Cabide,

    We edited xstore/framework/features/woocommerce/quantity-select.php file.
    Please check now. If the problem persists, please provide URL of page with the problem.

    Kind Regards,
    8theme team

    #369930 Copied In reply to: Erro ao filtrar um produto do woocommerce
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 11, 2023 at 15:50

    Hello, Mickmickmick,

    Fixed.
    Changes were done in et-core-plugin/packages/sales-booster/sales-booster.php and the fix will be included in the next theme update.

    Kind Regards,
    8theme team

    #369929 Copied In reply to: Fake sale popup (real orders) triggers php fatal error with refunded orders
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 11, 2023 at 15:26

    Hello, Nosso Cabide,

    BE ATTENTIVE and don’t place the private information in the general message area because all the visitors have access to that information.
    We’ve edited your message and moved credentials into the Private Content area.

    Thank you for FTP access, please provide temporary wp-admin access also.

    Kind Regards,
    8theme team

    #369925 Copied In reply to: Erro ao filtrar um produto do woocommerce
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 11, 2023 at 15:11

    Hello,

    Thank you for contacting us and for using XStore.

    Please read this article – https://www.8theme.com/documentation/xstore/woocommerce/product-images/

    We can see the new logo on your Home page, please clear cache and check one more time. We added a screenshot into the Private Content area.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    #369923 Copied In reply to: The home page logo can’t be removed I try but the Xstore logo is still there
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 11, 2023 at 14:15

    Hello, @Mazzellla,

    We’ve checked and it seems the question is solved, the new menu item is visible for non logged users.

    Kind Regards,
    8theme team

    #369920 Copied In reply to: Loading style error after saving the menu
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Viewing 30 posts - 13,621 through 13,650 (of 68,231 total)
1 2 3 … 454 455 456 … 2,273 2,274 2,275

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