The package could not be installed. PCLZIP_ERR_BAD_FORMAT

This topic has 4 replies, 3 voices, and was last updated 7 months, 2 weeks ago ago by Rose Tyler

  • Avatar: hanan aslam
    hanan aslam
    Participant
    October 11, 2023 at 05:12

    An error occurred while updating XStore: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

    When i update my theme it’s getting this error please resolve this I will send you access in private

    Please, contact administrator
    for this information.
    3 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    October 11, 2023 at 05:53

    Hello, @hanan aslam,

    Thank you so much for purchasing our theme and contacting our support center.

    We kindly request you to peruse and adhere to the instructions outlined in our theme documentation, which can be found here: https://xstore.helpscoutdocs.com/article/181-troubleshooting-pclziperrbadformat-10-during-theme-core-plugin-update

    We trust that this will rectify your current issue.

    However, should the problem persist, we would appreciate it if you could provide us with FTP access via private content area. This will enable us to investigate and assist you in resolving the issue.

    To establish FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption), we recommend reaching out to your hosting provider for assistance.

    Yours sincerely,
    The 8Theme Team.

    Avatar: hanan aslam
    hanan aslam
    Participant
    October 11, 2023 at 10:23

    I already purchased have you checked? i already send you the credendtials

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 11, 2023 at 10:31

    Hello, Hanan Aaslam,

    Please clear the cache and try to update the theme now.

    Yours sincerely,
    The 8Theme Team.

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