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Loading style error after saving the menu

This topic has 20 replies, 4 voices, and was last updated 3 months, 1 weeks ago ago by Andrew Mitchell

Mazzella

Participant

October 10, 2023 at 17:32

I’m having a problem with Xstore, all the menu styles no longer work, but it’s not a cache problem.

you can see before after….

before : http://tamento-prod.com/2.png
after : http://tamento-prod.com/1.png

Please, contact administrator
for this information.

#369842 Copied Theme version: 9.1.14

19 Answers

Tony Rodriguez

Support staff

October 11, 2023 at 06:46

Hello, @Mazzellla,

Thank you for contacting us and for using XStore.

In order to address your concern, Please check System Requirements:

Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Check the image for specific requirements here: https://ibb.co/m59CwYC

Kindly request your service provider to meet them.

We kindly request you revisit your site after publishing the theme options. We believe this action will rectify the issue you are currently facing.

Best Regards,
8Theme’s Team.

Please contact administrator
for this information.

#369862 Copied

Mazzella

Participant

October 11, 2023 at 07:42

Yes it is, it was. working well before…

#369870 Copied

Rose Tyler

Support staff

October 11, 2023 at 08:23

Hello, @Mazzellla,

Please go to Header Builder > Main menu > Computed box > change any value > Save. Close Theme Options and check the result on frontend.

If Theme Options can’t be saved, try to disable all 3rd party plugins and check then. One of the plugins on the site can be the reason for the problem.
Also, problems in translation can cause problems with Theme Options, for example – https://prnt.sc/rQmt49yG1KL0

Kind Regards,
8theme team

#369875 Copied

Mazzella

Participant

October 11, 2023 at 09:01

Ok it looks working now, but i added a link to the menu and this link is visible only fr the admin … is it normal ? (the link is : “la good run” in the main menu )

#369878 Copied

Rose Tyler

Support staff

October 11, 2023 at 10:40

Hello, @Mazzellla,

We appreciate your prompt response.

Do you use server cache, cache plugin or CDN cache that may be cashing your site menu?

Does this situation persist when it is not XStore theme is activated on the site?

Kind Regards,
8theme team

#369888 Copied

Mazzella

Participant

October 11, 2023 at 10:45

No CDN and yes its working with another theme

#369891 Copied

Rose Tyler

Support staff

October 11, 2023 at 14:15

Hello, @Mazzellla,

We’ve checked and it seems the question is solved, the new menu item is visible for non logged users.

Kind Regards,
8theme team

#369920 Copied

Mazzella

Participant

October 12, 2023 at 14:52

No its still doesnt show “la good run”

#370007 Copied

Mazzella

Participant

October 13, 2023 at 09:31

any idea? its for the pink october, so please….

#370053 Copied

Rose Tyler

Support staff

October 13, 2023 at 09:43

Hello, @Mazzellla,

When we responded last time the menu item was visible for unlogged user via an incognito browser window, now it is not visible.
We don’t see the reason of the problem right now.
Please try to remember maybe you did something from that time, so the problem disappeared first and then came back.

Kind Regards,
8theme team

#370056 Copied

Mazzella

Participant

October 13, 2023 at 09:55

At any time its to visible : https://goodlife8.fr
On any browser…

#370060 Copied

Mazzella

Participant

October 13, 2023 at 09:55

Not visible*

#370061 Copied

Rose Tyler

Support staff

October 13, 2023 at 10:17

Hello, @Mazzellla,

Please provide FTP access.

To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

Kind Regards,
8theme team

#370066 Copied

Mazzella

Participant

October 13, 2023 at 10:35

Here are the credentials

Please contact administrator
for this information.

#370070 Copied

Rose Tyler

Support staff

October 13, 2023 at 12:44

Hello, @Mazzellla,

We wish to inform you that your inquiry will be forwarded to another specialist for a more detailed review.
We apologize for the delay, as our developers are currently handling a high volume of requests.

Kind Regards,
8theme team

#370083 Copied

Rose Tyler

Support staff

October 16, 2023 at 07:11

Hello, @Mazzellla,

Private Content

Kind Regards,
8theme team

Please contact administrator
for this information.

#370244 Copied

Mazzella

Participant

October 16, 2023 at 09:26

Still the same

#370268 Copied

Rose Tyler

Support staff

October 16, 2023 at 10:34

Hello, @Mazzellla,

We have done the next test: deleted menu from the header at all – https://prnt.sc/If8mp3YSfYqI but in the result, on the frontend, the menu doesn’t disappear, which means there is a cache from CDN that caches the menu state when XStore is activated and changes are not visible. You need to check your CDN settings or contact your hosting provider with this request.

Kind Regards,
8theme team

#370277 Copied

Andrew Mitchell

Support staff

January 29, 2024 at 13:05

Dear Mazzellla,

We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

Click here to spread the love: https://themeforest.net/downloads

Thank you for being an integral part of our journey!

Best Regards,
The 8Theme Team

#381513 Copied
Tagged: error after saving woocommerce menu, fix wordpress loading issues, menu loading style error, saving menu error solutions, woocommerce menu troubleshooting, woocommerce template fixes, wordpress woocommerce templates
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