Page 457 – 8theme.com

Forum Replies Created

Viewing 30 posts - 13,681 through 13,710 (of 68,227 total)

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Rose Tyler

Support staff

October 9, 2023 at 14:44

Hello, Joebuston,

We can’t connect, unfortunately. Please click credentials, we need FTP host, FTP username, FTP password, FTP port, FTP encryption only.

Kind Regards,
8theme team

#369768 Copied In reply to: issue nft demo design doesnt load to not logged in users

Rose Tyler

Support staff

October 9, 2023 at 14:38

Hello, Veryvivid20,

If the problem can’t be solved by re-uploading, you need to follow our second recommendation ask your hosting provider to fix this Mixed content issue
https://www.wpbeginner.com/plugins/how-to-fix-the-mixed-content-error-in-wordpress-step-by-step/

Kind Regards,
8theme team

#369766 Copied In reply to: Could not move the old version to the upgrade-temp-backup directory.

Rose Tyler

Support staff

October 9, 2023 at 14:36

Hello, Jordan,

Thank you for contacting us and for using XStore.

Could you please record a video of the problem?
Upload in on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

Also, please provide FTP access.
To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

Kind Regards,
8theme team

#369765 Copied In reply to: Email Builder not sending designed emails.

Rose Tyler

Support staff

October 9, 2023 at 14:33

Hello, The Web Decor,

Thank you for contacting us and for using XStore.

Please clear cache and check now.

Kind Regards,
8theme team

#369764 Copied In reply to: Product Image Problem on website. Please check.
Rose Tyler

Support staff

October 9, 2023 at 14:29
Hello, BoltKun,

We appreciate your prompt response.

We would recommend you use our Products element https://prnt.sc/GlB6hz3Z44f6
and the next custom CSS code https://prnt.sc/yCplzIZVUhrr :

@media only screen and (max-width: 480px) { .row-count-4 .product:nth-child(2n+1) { clear: none !important; } .row-count-4 .product { width: 50%; } }

Kind Regards,
8theme team
#369763 Copied In reply to: Handle Massive Addon Grid Product responsivity
Rose Tyler

Support staff

October 9, 2023 at 13:28

Hello, Lani,

Thank you for getting in touch with us.

Please go to Theme Options > WooCommerce > Single Product Builder > edit the layout, or disable the builder and select one of the predefined layouts.

Kind Regards,
8theme team

#369756 Copied In reply to: Theme not working properly. Please help.

Rose Tyler

Support staff

October 9, 2023 at 13:24

Hello, Medhat Al Shafey,

Thank you for contacting us and for using XStore.

Please check how it works when Single Product Builder is disabled via Theme Options.

Kind Regards,
8theme team

#369754 Copied In reply to: Single product multiple vendors in Marketingling plugin using xStore Theme

Rose Tyler

Support staff

October 9, 2023 at 12:50

Hello, Armatactica,

To fix “Selected static block was removed or unpublished.”, just go to Appearance > Widgets > check in what widget area Static block widgets are added and select blocks there.
We did this for you, please clear cache and check now.

We do not see WP Rocket plugin on your site. Settings may vary depending on many factors, so correctly it is not possible to provide universal instruction.

We would recommend you to read this article – https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#369747 Copied In reply to: Questions about Mobile Menu and Mobile Panel configuration

Rose Tyler

Support staff

October 9, 2023 at 12:13

Hello, BoltKun,

Thank you for contacting us and for using XStore.

Could you provide temporary wp-admin access? We need to check the settings on your site.
To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

Kind Regards,
8theme team

#369736 Copied In reply to: Handle Massive Addon Grid Product responsivity

Rose Tyler

Support staff

October 9, 2023 at 10:36

Hello, Armatactica,

Is there anything we can help you with? If so, please provide the correct wp-admin access, the previous one is incorrect now.

Kind Regards,
8theme team

#369728 Copied In reply to: Questions about Mobile Menu and Mobile Panel configuration
Rose Tyler

Support staff

October 9, 2023 at 10:25
Hello, Mickmickmick,

Thank you for contacting us and for using XStore.

Please try to use the next code in Theme Options > Theme custom CSS > Global:

.et-cart-progress .et_cart-progress-bar::-webkit-progress-value{ background-color: blue !important; }

Kind Regards,
8theme team
#369726 Copied In reply to: Customize progress bar color from it’s green defaultt
Rose Tyler

Support staff

October 9, 2023 at 09:45

Hello, Niddy,

Please, clear your browser cache and check now.
It will be fixed in the next theme update too.

Kind Regards,
8theme team

#369718 Copied In reply to: Issue with header search on cart / checkout pages (looks different and doesn’t load)
Rose Tyler

Support staff

October 9, 2023 at 08:39
Hello, @salmi,

How does it work when all cache is disabled (from a plugin and server side on your site)?
Please try adding

xstore_wishlist_ids xstore_wishlist_ids_0

in Reject Cookies field of cache plugin, for example – https://www.8theme.com/topic/wishlist-removed-items-reappear-after-page-reload-only-when-not-logged-in/#post-345307

Best Regards,
8Theme’s Team
#369712 Copied In reply to: wish list remains after deletion and logout
Rose Tyler

Support staff

October 9, 2023 at 07:55

Hello, @Dinus,

We appreciate your prompt response.

Please check the slider now.

Best Regards,
8Theme’s Team.

#369709 Copied In reply to: I Need module slider home engginer theme

Rose Tyler

Support staff

October 9, 2023 at 07:05

Hello, Joebuston,

Please provide temporary FTP access. We will check what can be done to help you.

To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

Kind Regards,
8theme team

#369706 Copied In reply to: issue nft demo design doesnt load to not logged in users

Rose Tyler

Support staff

October 9, 2023 at 07:04

Hello, Kostoff,

You were need to enable the overlap for Home page header only, not for other headers.
We’ve changed the settings on https://new.heliantheae.bg/ , please clear the cache and check now.

Kind Regards,
8theme team

#369704 Copied In reply to: Weird problem with the menu and main page of the template

Rose Tyler

Support staff

October 8, 2023 at 16:08

Hello, Zg007,

We appreciate your prompt response.

This static block https://prnt.sc/s6splr was added into Theme Options > WooCommerce > Shop > Shop Page Layout > Shop banner.

Kind Regards,
8theme team

#369682 Copied In reply to: Banner with discounts above the product…

Rose Tyler

Support staff

October 8, 2023 at 16:07

Hello, Joebuston,

Sorry, but your question was unclear to us from the start.
You installed an additional plugin – License Manager for WooCommerce, and the question is related to products displaying in this plugin settings, so did you try to contact the support team of the plugin first?

Please note that we do not give a guarantee for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

How products are displayed when not our theme, but the default WooCommerce theme – Storefront is activated?

What is the answer from the License Manager plugin support team?

Kind Regards,
8theme team

#369681 Copied In reply to: issue nft demo design doesnt load to not logged in users

Rose Tyler

Support staff

October 8, 2023 at 15:51

Hello, Joebuston,

Sorry, but on what page does the issue persist, and from where this screenshot was taken https://imgur.com/QTQvl7S ?

Kind Regards,
8theme team

#369678 Copied In reply to: issue nft demo design doesnt load to not logged in users

Rose Tyler

Support staff

October 8, 2023 at 15:50

Hello, Zg007,

Thank you for contacting us and for using XStore.

Please check Global Sections in Theme Options.

If this is not what you are looking for, please describe your request in more detail.

Kind Regards,
8theme team

#369677 Copied In reply to: Banner with discounts above the product…

Rose Tyler

Support staff

October 8, 2023 at 15:24

Hello, @salmi,

We would recommend you to optimize images before uploading them to your media library – https://tinypng.com/ https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/
We have our own Lazy loading in Theme Options > Speed Optimization > Image Loading Type, but it can be not what you are looking for, so it is better to optimize images at the start.

Best Regards,
8Theme’s Team

#369675 Copied In reply to: article images on the thank you page appear twice

Rose Tyler

Support staff

October 8, 2023 at 15:15

Hello, Vítor Carneiro,

Great!
Thank you for letting us know.

Kind Regards,
8theme team

#369674 Copied In reply to: Variation Swatches: “Out Of Stock” Design doesn’t work in product page

Rose Tyler

Support staff

October 8, 2023 at 15:14

Hello, @Lani,

Private Content

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#369673 Copied In reply to: Theme not working properly. Please help.

Rose Tyler

Support staff

October 8, 2023 at 15:05

Hello, Niddy,

Thank you for contacting us and for using XStore.

Private Content

Kind Regards,
8theme team

Please contact administrator
for this information.

#369672 Copied In reply to: Issue with header search on cart / checkout pages (looks different and doesn’t load)

Rose Tyler

Support staff

October 8, 2023 at 15:01

Hello, Sagar,

Thank you for contacting us and for using XStore.

Is XStore Core plugin activated? Could you provide temporary wp-admin access? We need to check settings on your site.

To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

Kind Regards,
8theme team

#369671 Copied In reply to: I accidentally disabled all the settings from xstore dashboard

Rose Tyler

Support staff

October 8, 2023 at 13:43

Hello, Cr3atorf1lm,

Private Content

Kind Regards,
8theme team

Please contact administrator
for this information.

#369664 Copied In reply to: how to set the numebr of product categories that are shown on mobile

Rose Tyler

Support staff

October 8, 2023 at 13:40

Hello, @salmi,

We regret to inform you that your question is unclear to us. Could you please provide more details or clarify what you mean?

Best Regards,
8Theme’s Team

#369663 Copied In reply to: article images on the thank you page appear twice

Rose Tyler

Support staff

October 8, 2023 at 13:35

Hello, Andrea,

1/ “why Google Font with API is not supported?” – where do you see that is is not supported? Did you try it? What problem do you face? Could you describe the problem in more detail?

2/ It can be Woff or Woff2, you can find more info about this online, this is independent of our theme.

3, 4/ It is up to you, on our demos, we select fonts in 2 mentioned places, not for H1/2/3/4/5.
If you have some doubts, contact support of the Elementor plugin.

5/ Thank you for choosing XStore as your WooCommerce WordPress theme.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#369662 Copied In reply to: Typography light and fast on XStore for seo performance

Rose Tyler

Support staff

October 8, 2023 at 13:29

Hello, Razr1911,

We appreciate your prompt response.

1/ On your screenshots windows of browsers were resized, did you reload the window after resizing?

2/ Please provide new temporary wp-admin access, the old link does not work anymore.

Kind Regards,
8theme team

#369660 Copied In reply to: Defaullt header and sticky header is merged in mobile view

Rose Tyler

Support staff

October 8, 2023 at 13:24

Hello, Armatactica,

We appreciate your prompt response.

1/ There is a cache problem, because for logged users the dropdown menu is visible – https://prnt.sc/zxnn_M8eydjO
We would recommend you clear all cache including server cache and CDN.

2/ Please check the menu in the mobile panel on our demos – https://xstore.8theme.com/

Kind Regards,
8theme team

#369658 Copied In reply to: Questions about Mobile Menu and Mobile Panel configuration
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Viewing 13,710 results - 13,681 through 13,710 (of 68,227 total)

Viewing 30 posts - 13,681 through 13,710 (of 68,227 total)

← 1 2 3 … 456 457 458 … 2,273 2,274 2,275 →

Forum Replies Created

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