Hello, @Marco A Jimenez,

We are waiting for your reply with the URL of your site and FTP access. Please provide them.

Best Regards,
8Theme’s Team.

Hello, Artibdfl,

Thank you for contacting us and for using XStore.

Please provide URL of your site, temporary wp-admin and FTP access, so we can take a closer look.

What exactly email should we check?

Thank you for your cooperation and we look forward to hearing from you soon.

To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

Kind Regards,
8theme team

Hello, Lani,

1/ https://prnt.sc/v604sNm4mcTA
2/ Theme Options >> WooCommerce >> Shop Elements >> Product badges > New – https://www.8theme.com/documentation/docs/xstore-badges-on-products/
3/ Theme Options >> WooCommerce >> Shop > Products design https://prnt.sc/MDdqCl7Yru6w

Kind Regards,
8theme team

Hello,

We appreciate your prompt response.

Please provide FTP access.
To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

Best Regards,
8Theme’s Team

Hello,

Please check this topic – https://www.8theme.com/topic/new-sales-booster-save-not-working-when-you-change-any-settings-only-default-works/#post-370286

Best Regards,
8Theme’s Team

Hello, Nosso Cabide,

Could you please write in English?

1/ Thank you for the temporary access.

2/ You need to update the theme https://prnt.sc/L3A1IiV0hawO – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ Please create a backup before the update, then update the XStore theme and XStore Core plugin.

3/ “Segue em anexo a imagem do erro.” – we can’t open your image, please provide a new one.
Use Lightshot screenshot or Gyazo tool to make screenshots and share the links here, or you can use a file-sharing service such as WeTransfer https://wetransfer.com/ to upload ready photos there and provide us with URLs.

Kind Regards,
8theme team

Hello, Joebuston,

We can’t open your site, unfortunately. Is there a restriction by IP or something else? Could you temporarily disable it?

If there is no option to hide category title, custom CSS code can be used, for example – https://prnt.sc/UQGv2RP58SCO

selector .categories-mask h4 {
    display: none;
}

Kind Regards,
8theme team

Hello, Mustaphaturk,

Thank you for contacting us and for using XStore.

We suggest that you turn off the Mobile Content Optimization option (Theme Options > General) if you are using a cache plugin for mobile devices, as both optimization options can conflict with each other.

We trust that the information provided will be of significant assistance to you.

Kind Regards,
8theme team

Hello, Khurram virk,

Thank you for contacting us and for using XStore.

Progress bars you can configure as described here – https://www.8theme.com/documentation/xstore/xstore-features/progress-bar/ https://www.8theme.com/documentation/docs/cart-checkout-progress-bar/

WooCommerce free shipping – https://woocommerce.com/document/free-shipping/

Kind Regards,
8theme team

Hello,

Thank you for contacting us and for using XStore.

It is not a bug but a predefined behavior for this Design Type.
You can change the Booking to Disable https://prnt.sc/UJClTdeumx72 or another type.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, Justnow,

Private Content

Kind Regards,
8theme team

Hello, Joebuston,

Here is an example https://prnt.sc/V3pPUJAIFSzR

Kind Regards,
8theme team

Hello, Jerrymain,

Thank you for contacting us and for using XStore.

We do not have such a feature, you are adding a WPML widget, so the question should be addressed to the plugin’s support service.

Or consider paid customization services, you may submit a customization request to the Codeable team via their website: https://www.codeable.io/?ref=qGTdX

Sorry, but we can’t assist you with the current question because it is out of our theme support scope.

If you have any other questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, Dotbros,

Thank you for contacting us and for using XStore.

1. Please send screenshots where “Hosting shows faults in the page code”.
2. Install Query Monitor and check its indicators.
3. Also, review the system requirements – https://www.8theme.com/documentation/xstore/theme-installation/xstore-theme-requirements/
4. Since you have performed an update, it is advisable to clear all caches + CDN.
5. Provide temporary wp-admin and FTP access.
To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

Kind Regards,
8theme team

Hello,

1/ Our developers will be able to check the situation more deeply only in case you provide FTP access.
In case we use the Appearance theme editor or ftp plugin to add fix/code and any fatal error appears during the work we’ll be blocked and the site will be down. We need FTP. We would not ask for FTP if we could use the Appearance theme editor or File Manager, you need to understand that.
We need FTP access to your wp-content folder at least.

2/ “i have (woocomerce) and they said talk to you” – and here is our response – https://prnt.sc/3IZen0K1fMYm , let us know what they say.

Please note that we do not give a guarantee for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.
We want to help you, so please, cooperate with us.

Kind Regards,
8theme team