We are waiting for your response with the correct credentials to cutit.no.
Kind Regards,
8theme team
Rose Tyler
Support staff
October 16, 2023 at 14:17
Hello, Sailendran,
Thank you for choosing XStore as your WooCommerce WordPress theme.
Please provide the URL of the site and temporary wp-admin access.
Use Lightshot screenshot or Gyazo tool to make screenshots and share the links here, or you can use a file-sharing service such as WeTransfer https://wetransfer.com/ to upload ready photos there and provide us with URLs.
Kind Regards,
8theme team
Rose Tyler
Support staff
October 16, 2023 at 14:16
Hello, Justnow,
We appreciate your prompt response.
What exactly doesn’t work? We activated XStore Core plugin and registered the theme on test.agov.studio without any problem with the access you provided.
Kind Regards,
8theme team
Rose Tyler
Support staff
October 16, 2023 at 14:12
Hello, Salmi,
Currently, our team is heavily engaged due to a major theme update, hence we are unable to assist with matters beyond our basic support, unfortunately.
We have assisted you previously, so we kindly ask for your understanding of our current workload.
Kind Regards,
8theme team
Rose Tyler
Support staff
October 16, 2023 at 14:07
Hello, Justnow,
1. XStore can be utilized on one live and two staging sites.
2. XStore can be activated on multisite, as it is technically possible.
3. Consequently, you can activate it three times on a multisite, of which one will be live and two will be staging.
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
“but it does not work and requires a license” – a license is required to activate the theme. If your subdomains on multisite is 1 end project (what does it mean 1 project is described in Envato rules), you can use 1 purchase code to activate XStore on subdomains.
Please provide a screenshot of your problem via the private content area. Use Lightshot screenshot or Gyazo tool to make screenshots and share the links here, or you can use a file-sharing service such as WeTransfer https://wetransfer.com/ to upload ready photos there and provide us with URLs.
Kind Regards,
8theme team
Rose Tyler
Support staff
October 16, 2023 at 13:41
Hello,
We can’t connect FTP using the credentials you provided. Please try to connect using Filezilla and let us know correct credentials then.
Please read our response one more time carefully and contact the plugin author’s (you can provide them with our response) – https://prnt.sc/_YNHVovaDDnN
Kind Regards,
8theme team
Rose Tyler
Support staff
October 16, 2023 at 13:35
Hello,
We sincerely apologize for any inconvenience you may have experienced.
About credentials in your response: We can’t log in http://www.cutit.no. What password can we use? You provided the user only – https://prnt.sc/Ztq0L9TRGcUl
The same with credentials to verktoyutleie.
Please check and provide the correct credentials. We really want to help you, but, you need to cooperate with us, please.
“and get error on the verktoyutleie.no page..” – what exactly error?
Please provide a screenshot. There are a few ways for the update, for example, download 7.1 version of WPBakery from https://www.8theme.com/downloads/ Go to Dashboard > Plugins > Add new > Upload plugin > Choose plugin (downloaded from https://www.8theme.com/downloads) > Install now > click on “Replace current with uploaded” and the plugin will be updated on your site.
Also, provide temporary wp-admin access.
To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
2/ “which is in conflict with your performance features” – please provide examples of the problem.
According to the ThemeForest license policy, you can use 1 license for 1 project only (dev site, production site and/or localhost, but the same project), read more – https://themeforest.net/licenses/terms/regular If you want to use our theme for a few different projects you need to buy a few licenses. The further explanation you can get from ThemeForest support.
If you would like to pursue paid customization services, we recommend submitting a customization request to the Codeable team via their website: https://www.codeable.io/?ref=qGTdX
Kind Regards,
8theme team
Rose Tyler
Support staff
October 16, 2023 at 12:29
Hello, Mariangio,
Thank you for choosing XStore as your WooCommerce WordPress theme.
“its “to” icons thats scrolling..
and altso 2 text after end of the text..” – please provide URL of the page with the problem, temporary wp-admin and FTP access.
We need both wp-admin and FTP access:
To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.
Kind Regards,
8theme team
Rose Tyler
Support staff
October 16, 2023 at 11:18
Hello, Fantasy Prints,
We appreciate your prompt response.
Please go to XStore > Patcher > Refresh patches > Apply “FIXED: Sale Booster settings saving”.
Kind Regards,
8theme team
Rose Tyler
Support staff
October 16, 2023 at 11:05
Hello, Artibdfl,
Thank you for your response.
Could you provide FTP access to the staging site? We need to do more tests there.
Kind Regards,
8theme team
Rose Tyler
Support staff
October 16, 2023 at 10:55
Hello, Fantasy Prints,
Thank you for contacting us and for using XStore.
Please provide FTP access to the staging site.
Thank you for your cooperation and we look forward to hearing from you soon.
Kind Regards,
8theme team
Rose Tyler
Support staff
October 16, 2023 at 10:47
Hello, Artibdfl,
You can disable “Variations As Simple Products (Beta)” option via Theme Options > WooCommerce > Shop > Products Design, then counts will be the same in both search results.
Unfortunately, there is no solution for displaying the same counts in both search results when “Variations As Simple Products (Beta)” is activated, because of the specific work of the ajax search.
Try to search for “Whey Protein and BCAA” now, we suppose the workaround when the count is disabled for Ajax results is best possible in the current situation.
We have done the next test: deleted menu from the header at all – https://prnt.sc/If8mp3YSfYqI but in the result, on the frontend, the menu doesn’t disappear, which means there is a cache from CDN that caches the menu state when XStore is activated and changes are not visible. You need to check your CDN settings or contact your hosting provider with this request.
Kind Regards,
8theme team
Rose Tyler
Support staff
October 16, 2023 at 10:12
Hello, Fantasy Prints,
Thank you for contacting us and for using XStore.
Please provide FTP access.
To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.
Could you please, ask Polylang how to make it work with their plugin? If it is smth that should be included in our theme – please, provide us a snippet of how and where we should add such a solution in the correct way.
Also, we can’t log in to your site Dashboard currently.
Kind Regards,
8theme team
Rose Tyler
Support staff
October 16, 2023 at 08:21
Hello, Aminadab Cruz,
Thank you for contacting us and for using XStore.
The new single product builder has many new widgets and presets.
What are you referring to?
Perhaps you have not fully installed and activated all the items. Please send us temporary wp-admin and FTP access.
To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.
