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Sales booster saving button not working.

This topic has 17 replies, 3 voices, and was last updated 6 months, 1 weeks ago ago by Rose Tyler

Tair Domer

Participant

October 16, 2023 at 22:28

Hi,
I update the theme and also the last patcher but still its not working.

#370398 Copied Theme version: 9.2.0

16 Answers

Tony Rodriguez

Support staff

October 17, 2023 at 06:32

Hello, @Tair Domer,

Thank you so much for purchasing our theme and contacting our support center.

We kindly request you to apply Patcher #9205910. You can do this by navigating to the XStore dashboard and selecting ‘Patcher’. https://ibb.co/Tw19d0s

Once you have completed this task, please revisit your site to confirm the changes.

We trust that this action will effectively resolve your current issue.

Should the issue continue to persist, We kindly request you to provide a screenshot of the issue you are encountering, specifically where the ‘Save’ button for the ‘Sale Booster’ feature is not functioning properly.

Also, provide your site WP-admin login details in the designated private content area. This will allow us to delve deeper into your settings and provide you with the necessary assistance.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team.

Please contact administrator
for this information.

#370408 Copied

Rose Tyler

Support staff

October 17, 2023 at 07:02

Hello, @Tair Domer,

Please provide FTP access also.
To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

We need to check why the patcher doesn’t help in your case.

Best Regards,
8Theme’s Team.

#370412 Copied

Tair Domer

Participant

October 17, 2023 at 10:19

Hi, Thank you for your response.

Please contact administrator
for this information.

#370458 Copied
Rose Tyler

Support staff

October 17, 2023 at 10:35
Hello, @Tair Domer,

We appreciate your prompt response, but we can’t connect FTP:
```
Error:        	Connection timed out after 20 seconds of inactivity
Error:        	Could not connect to server
```
Please download 2 files – https://we.tl/t-Fohkae1NGe
and reupload them via FTP wp-content/themes/xstore/framework/panel/js/settings/save_action.js;
wp-content/plugins/et-core-plugin/app/models/sales-booster/etheme_sales_booster.php

Best Regards,
8Theme’s Team.
#370463 Copied
Tair Domer

Participant

October 17, 2023 at 11:41

Hi, Thanks again for your help.
I did it, and it’s still not working…
can you please log in to the dashboard and check it?
I also activated a file manager plugin that you can check the FTP files.

And another question: How can I renew the support?
When I clicked the renew button on my account page, I moved to the page where I could buy the theme again, I just wanted to renew the support, not buy the theme again.

Thank you!

#370476 Copied

Rose Tyler

Support staff

October 17, 2023 at 11:46

Hello, @Tair Domer,

We appreciate your prompt response.

Please clear all cache and check (including cache of browser) one more time, here is a video from your site, the Save button will be available once you change any option – https://gyazo.com/9513982b60773e791226ebffceebe846

Best Regards,
8Theme’s Team.

#370478 Copied

Tair Domer

Participant

October 17, 2023 at 13:22

The button is working now, but there is another problem…
In Safe & Secure Checkout option, the custom payment method and the custom image are not working.

in addition, what about my second question about renewing support?

#370497 Copied

Rose Tyler

Support staff

October 17, 2023 at 13:44

Hello, @Tair Domer,

Thank you for your response.

It will be fixed in the next theme update (we will release it within 24 hours).

Please follow this article – https://xstore.helpscoutdocs.com/article/92-how-to-renew-support-period

Best Regards,
8Theme’s Team.

#370500 Copied

Tair Domer

Participant

October 18, 2023 at 22:29

Hi,
I updated to the new theme update released today but the problem with the custom payment method and image is still not working.

#370736 Copied

Rose Tyler

Support staff

October 19, 2023 at 07:23

Hello, @Tair Domer,

Thank you for getting in touch with us.

We’ve checked it on your site and all works fine, here is an example – https://prnt.sc/AyAsgIXmnWaj > https://prnt.sc/77HgClLTL7Gb
Please clear all cache (browser and plugin).

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team.

#370759 Copied

Tair Domer

Participant

October 19, 2023 at 09:19

Hi,
Yes, I see what you have changed on the site, but when I try to do it, it’s not working.

Please contact administrator
for this information.

#370774 Copied

Rose Tyler

Support staff

October 19, 2023 at 09:26

Hello, @Tair Domer,

We can’t access your Dashboard anymore – https://prnt.sc/-jWzhGO8ZklZ . Why did you change access?

https://prnt.sc/LYvZKp52HEE- – try to use another format of the image.

Best Regards,
8Theme’s Team.

#370777 Copied

Tair Domer

Participant

October 19, 2023 at 10:07

Hi,
Sorry, I changed the access again. Can you please log in to the wp-admin and check?
I tried to use jpeg and svg format, but it’s still not working…
I can send you the video again if you like.

#370787 Copied

Rose Tyler

Support staff

October 19, 2023 at 14:48

Hello, @Tair Domer,

We appreciate your prompt response.

We watched your video and repeated your actions, here is the result – https://prnt.sc/Qf_o-dVfA_u8 All works fine. We suppose that the problem is caused by cache of your browser, please try to use another browser and another computer.

Use Clear cache Chrome extention https://chrome.google.com/webstore/detail/clear-cache/cppjkneekbjaeellbfkmgnhonkkjfpdn/RK%3D2/RS%3DzwqaryCReNAACSfd_oYYPpX0_tw- to clear the browser cache if you use Chrome.

Best Regards,
8Theme’s Team.

#370833 Copied

Tair Domer

Participant

October 19, 2023 at 18:21

Hi,
I installed the Chrome extension, and tried from Chrome again and it’s not working.
After that, I tried from the Safari browser and it uploaded the images but I can’t click on the save button.
I attached a video.

Please contact administrator
for this information.

#370867 Copied

Rose Tyler

Support staff

October 20, 2023 at 18:34

Hello, @Tair Domer,

Our developers have done tests on your site too, and the video was added to the Private Content area.

1. Please attempt to log into your website as a different user and do the test, from a different device too.
2. It is somewhat peculiar that your video was in RTL format, but it is not in RTL now.

Best Regards,
8Theme’s Team.

Please contact administrator
for this information.

#370966 Copied
Tagged: best selling woocommerce themes, fix sales booster in woocommerce, resolve woocommerce button problems, sales booster button issue, troubleshoot woocommerce sales booster, woocommerce themes troubleshooting
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