Extremely High CPU usage. Hosting shows up a faults in page code

This topic has 9 replies, 2 voices, and was last updated 11 months, 3 weeks ago ago by Rose Tyler

  • Avatar: dotbros
    dotbros
    Participant
    October 16, 2023 at 10:34

    Hi. Did anyone has a problem with high CPU usage ? Something on my website supported by the XStrore template generates CPU usage even when I am not doing anything on the website at that time. It looks like some major update is taking place or the script is looping in error. What can I do to diagnose the source of the problem? I have installed maybe 4-5 of my plugins. The rest are plugins recommended by the creator.

    8 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 16, 2023 at 15:33

    Hello, Dotbros,

    Thank you for contacting us and for using XStore.

    1. Please send screenshots where “Hosting shows faults in the page code”.
    2. Install Query Monitor and check its indicators.
    3. Also, review the system requirements – https://xstore.helpscoutdocs.com/article/60-xstore-theme-requirements
    4. Since you have performed an update, it is advisable to clear all caches + CDN.
    5. Provide temporary wp-admin and FTP access.
    To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
    To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

    Kind Regards,
    8theme team

    Avatar: dotbros
    dotbros
    Participant
    October 17, 2023 at 12:26

    CPU usage
    Faults report
    CPU usage in tableServer specification

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 17, 2023 at 12:49

    Hello,

    Thank you for your response.

    We can’t connect to FTP:

    Error:        	Connection closed by server
    Error:        	Could not connect to server

    Please check it or ask your hosting provider for assistance.

    Kind Regards,
    8theme team

    Avatar: dotbros
    dotbros
    Participant
    October 17, 2023 at 12:55

    Login details are correct. I have checked them twice using TotalCMD. Try to swap the ftp address with IP

    Please contact administrator
    for this information.
    Avatar: dotbros
    dotbros
    Participant
    October 17, 2023 at 18:27

    Did you finally logged on ? I hope so, because my site is running up over 20 seconds in incognito profile. What is so heavy ? Is this related to high CPU usage ? After you run Elementor plugin my site has 100% server’s CPU consumption. I’m not doing anything on it…

    Need urgent help :/

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 18, 2023 at 07:28

    Hello, Dotbros,

    Private Content.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: dotbros
    dotbros
    Participant
    October 18, 2023 at 10:48

    Thank you very much for the extensive information.
    I noticed that SOMEONE was optimizing the site or changing the server settings, because at 6 am today all the previous CPU usage dropped to minimum values.

    DOTBROS

    Was that you ?

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 18, 2023 at 11:37

    Hello, Dotbros,

    We did not do this.

    Kind Regards,
    8theme team

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