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Extremely High CPU usage. Hosting shows up a faults in page code

This topic has 9 replies, 2 voices, and was last updated 6 months, 2 weeks ago ago by Rose Tyler

dotbros

Participant

October 16, 2023 at 10:34

Hi. Did anyone has a problem with high CPU usage ? Something on my website supported by the XStrore template generates CPU usage even when I am not doing anything on the website at that time. It looks like some major update is taking place or the script is looping in error. What can I do to diagnose the source of the problem? I have installed maybe 4-5 of my plugins. The rest are plugins recommended by the creator.

#370278 Copied Theme version: 9.2 WooCommerce version: 6.3.2

8 Answers

Rose Tyler

Support staff

October 16, 2023 at 15:33

Hello, Dotbros,

Thank you for contacting us and for using XStore.

1. Please send screenshots where “Hosting shows faults in the page code”.
2. Install Query Monitor and check its indicators.
3. Also, review the system requirements – https://xstore.helpscoutdocs.com/article/60-xstore-theme-requirements
4. Since you have performed an update, it is advisable to clear all caches + CDN.
5. Provide temporary wp-admin and FTP access.
To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

Kind Regards,
8theme team

#370346 Copied

dotbros

Participant

October 17, 2023 at 12:26

Please contact administrator
for this information.

#370487 Copied
Rose Tyler

Support staff

October 17, 2023 at 12:49
Hello,

Thank you for your response.

We can’t connect to FTP:
```
Error:        	Connection closed by server
Error:        	Could not connect to server
```
Please check it or ask your hosting provider for assistance.

Kind Regards,
8theme team
#370490 Copied
dotbros

Participant

October 17, 2023 at 12:55

Login details are correct. I have checked them twice using TotalCMD. Try to swap the ftp address with IP

Please contact administrator
for this information.

#370493 Copied

dotbros

Participant

October 17, 2023 at 18:27

Did you finally logged on ? I hope so, because my site is running up over 20 seconds in incognito profile. What is so heavy ? Is this related to high CPU usage ? After you run Elementor plugin my site has 100% server’s CPU consumption. I’m not doing anything on it…

Need urgent help :/

#370554 Copied

Rose Tyler

Support staff

October 18, 2023 at 07:28

Hello, Dotbros,

Private Content.

Kind Regards,
8theme team

Please contact administrator
for this information.

#370599 Copied

dotbros

Participant

October 18, 2023 at 10:48

Thank you very much for the extensive information.
I noticed that SOMEONE was optimizing the site or changing the server settings, because at 6 am today all the previous CPU usage dropped to minimum values.

Was that you ?

Please contact administrator
for this information.

#370633 Copied

Rose Tyler

Support staff

October 18, 2023 at 11:37

Hello, Dotbros,

We did not do this.

Kind Regards,
8theme team

#370646 Copied
Tagged: best selling woocommerce themes, efficient hosting for woocommerce, faultless page code, high cpu usage solution, optimized woocommerce themes, reduce cpu usage woocommerce, woocommerce themes optimization
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