Hello, Ekomatbaa,

We appreciate your prompt response.

In this case, please provide temporary wp-admin and FTP access.
Then the problem will be passed to our dev team.

To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

Kind Regards,
8theme team

Hello, Parhelion,

Thank you for contacting us and for using XStore.

Please check this topic – https://www.8theme.com/topic/how-to-show-customer-contact-number-in-the-order-email-notification/#post-339858

Kind Regards,
8theme team

Hello, MarinaD,

We’ve created a new portfolio page (Chrome browser) without any problem – https://prnt.sc/Ptt_jJ4jTS79 https://prnt.sc/GBZXgVjxGT8Q
Please clear cache and check.
What should we do to be able to see the error?

Kind Regards,
8theme team

Hello, @Focu5,

We can’t see your site. Please check.

Kind Regards,
8theme team

Hello, Ekomatbaa,

Thank you for contacting us and for using XStore.

Please check how it works when not our theme is activated but Storefront theme (default WooCommerce theme) and provide us with screenshots.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

Hello, Ahmed Emad,

Thank you for contacting us and for using XStore.

Please submit separate questions via separate topics – https://www.8theme.com/forums/xstore-wordpress-support-forum/

1-2/ When cache plugins and CDN are disabled how it works?
Do not enable them till questions will be solved.

3/ Disable all 3rd-party plugins and check how the lightbox works then, one of the plugins can be the reason for the problem.

4/ Please make sure that the problem is not caused by an additional plugin.
Check if icons are available when another theme is activated on site.

Kind Regards,
8theme team

Hello, Diana Nikolova,

You’re welcome!

There is no such option, right now, please submit a request here https://www.8theme.com/taskboard/ , so our dev team read it.

Kind Regards,
8theme team

Hello, HmirceaD,

Thank you for contacting us and for using XStore.

1/ Please contact your hosting provider and ask to increase the memory limit. We added a screenshot in the private Content area.

2/ Please check how the header works when 3rd-party plugins are disabled. One of the additional plugins can be the reason for the problem.

Kind Regards,
8theme team

Hello, Martin,

Thank you for contacting us and for using XStore.

This is your settings – https://prnt.sc/4Q7r6QZApMj0
You can disable the Catalog mode via Theme Options > WooCommerce > Übersicht.

Kind Regards,
8theme team

Hello,

Thank you for contacting us and for using XStore.

Please watch this video – https://youtu.be/JiI6qDaVtY4?feature=shared

We’ve enabled Elementor for static blocks on your site – https://prnt.sc/m1ha9jkHV4iA

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, Diana Nikolova,

Fixed via WooCommerce – https://prnt.sc/sslVIc0sgfjd https://prnt.sc/e9QXmSn9tRfT

Also, we would recommend you contact your hosting provider and fix the memory error. We’ve added a screenshot into the Private Content area.

Kind Regards,
8theme team

Hello, Nicolo,

Thank you for your response. We understand that you have specific design preferences for a particular part of the content.

The current structure of content uses the default WooCommerce structure to ensure the functionality for all our customers remains intact. However, if you wish to achieve a cleaner and more customized design, our team of best-in-class WooCommerce and WordPress designers and developers can certainly assist you through our customisation service – https://www.8theme.com/contact-us/
https://prnt.sc/HMCEfKd9tQL-

To get started, please follow this link to send us your requirements, and we will prepare a detailed estimate for the customization work. Our goal is to create a design that aligns with your vision and enhances your website’s appearance and functionality.

We’re here to help you achieve the design you desire, and we look forward to working with you to make it a reality.

If you have any more questions or specific details to share, please feel free to let us know.

Kind Regards,
8theme team

Hello, Orme Pet,

Thank you for contacting us and for using XStore.

Do you use Chrome browser?

We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

What exactly section do you want to paste on site? We can send you a template file.

Kind Regards,
8theme team

Hello, Dombici Serban,

Thank you for your response.
We wish to inform you that your inquiry has been forwarded to another specialist for a more detailed review.
Please be patient and do not change access.

Kind Regards,
8theme team

Hello, Link&Grow,

Thank you for contacting us and for using XStore.

You do not need to use an additional plugin, just select “Primary Attribute” in Theme Options > WooCommerce > Shop elements > Variation Swatches.

We hope this information is helpful.

Kind Regards,
8theme team