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3rd party shipping plugin desplaying issue

This topic has 10 replies, 3 voices, and was last updated 5 months, 3 weeks ago ago by Rose Tyler

jimmy

Participant

November 7, 2023 at 15:07

Hi,

There is a displaying issue with the estimate shipping plugin: https://wordpress.org/plugins/wc-ship-est/,

We currently use it on the staging site. The issue appears both on the cart and checkout page: https://wordpress-1095720-3837730.cloudwaysapps.com/cart/ and https://wordpress-1095720-3837730.cloudwaysapps.com/checkout/

There is a line that appears under the shipping estimate text: https://ibb.co/xX2VGN5 and the text is too big.

Can you help me fix it? so it can look like my live website: https://www.peilishop.com/checkout/, the live site uses another plugin, but it no longer supports PHP 8.

Thanks,
Jimmy

#372871 Copied Theme version: 9.2.3 WooCommerce version: 8.2.1

9 Answers

Rose Tyler

Support staff

November 7, 2023 at 15:22

Hello, Jimmy,

Thank you for contacting us and for using XStore.

Please note that we do not give a guarantee for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.
Please provide temporary wp-admin and FTP access, we will check what can be done to help you.

Here is what we see right now on your checkout page – https://prnt.sc/hdTzLYdawRi-

Kind Regards,
8theme team

#372872 Copied

jimmy

Participant

November 8, 2023 at 01:42

Hi Rose,

Please change the shipping location to the US at the checkout page, then you will see the shipping details.

Please compare cart and checkout page between the staging site: https://wordpress-1095720-3837730.cloudwaysapps.com and the live site: https://www.peilishop.com

You will then see the difference, here is the screenshot from the live site: https://ibb.co/HF9FwLG , here is the staging: https://ibb.co/44dVZCS

Can you make it look like the live site.

Thanks,
Jimmy

Please contact administrator
for this information.

#372924 Copied
Rose Tyler

Support staff

November 8, 2023 at 08:49
Hello, Jimmy,

We appreciate your prompt response, but we can’t connect FTP:
```
Error:        	Connection timed out after 20 seconds of inactivity
Error:        	Could not connect to server
```
Please check it. Try to connect to FTP using FileZilla by yourself and provide us with the correct credentials.
Is there a restriction by IP or something else that doesn’t allow us to connect?

Kind Regards,
8theme team
#372951 Copied
jimmy

Participant

November 8, 2023 at 10:20

Please use SFTP instead

#372986 Copied
Rose Tyler

Support staff

November 8, 2023 at 16:08
Hello, Jimmy,

The next custom CSS code can be used:
```
.etheme-cart-checkout-accordion #shipping_method li label {
flex: 1;
display: flex;
flex-wrap: wrap;
align-items: center;
}
.woocommerce .woocommerce-shipping-methods label:after,
.wc-block-components-totals-shipping .wc-block-components-radio-control__option:after {
border: none;
flex: 1;
flex-basis: 100%;
text-align: start;
padding-bottom: 0;
margin-bottom: 0;
white-space: normal;
font-size: .85em;
}
.etheme-cart-checkout-accordion #shipping_method li label > span {
margin-inline-start: 7px;
}
```
> https://prnt.sc/Mno1D8sk-STS

Kind Regards,
8theme team
#373057 Copied
jimmy

Participant

November 9, 2023 at 02:58

I tried the code, but it looks like this on my end: https://ibb.co/kMtb9Fx can you tell me what I did wrong?

#373096 Copied

Tony Rodriguez

Support staff

November 9, 2023 at 05:20

Hello, @jimmy,

We are pleased to inform you that upon thorough review of your website, we have not identified any issues with its functionality. It appears that the problem you are experiencing may be related to browser cache on your end.

We kindly suggest that you clear your browser’s cache to resolve this issue. Alternatively, you may wish to access the website using a different browser that has not previously visited the site, to ensure a fresh loading of all content.

For your convenience, we have included a reference image below:
https://imgur.com/BS0gzDr

Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

#373097 Copied

jimmy

Participant

November 9, 2023 at 07:24

Hello,

I have tried a different browser, still the same issue, are you testing it on my staging site: https://wordpress-1095720-3837730.cloudwaysapps.com/checkout/?

I only use that plugin on the staging site, I want it to work properly. Which I will later move it to the live site.

Best,
Jimmy

#373106 Copied

Rose Tyler

Support staff

November 9, 2023 at 13:48

Hello, @jimmy,

We appreciate your prompt response.

About your https://wordpress-1095720-3837730.cloudwaysapps.com/checkout/ : before https://imgbb.com/kMtb9Fx , after – https://prnt.sc/CmYe51HzAz0u
We’ve changed the custom code: https://prnt.sc/z8w7-T1KgH3f

Kind Regards,
8theme team

#373178 Copied
Tagged: fix woocommerce 3rd party plugin, resolve wordpress shipping plugin issue, troubleshooting woocommerce shipping display, woocommerce shipping plugin issue, wordpress 3rd party plugin problems
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