Dear @amr harb,

Thank you for contacting us and for using XStore.

Please provide via the Private Content area the new purchase code and temporary wp-admin access to the https://test.miral-online.com/

Kind Regards,
8theme team

Hello,

Thank you for reaching out to us with your inquiry regarding the FileBird plugin included with the XStore theme.

The plugins included with our theme are external. We have purchased an Extended License for each of these plugins. They are fully functional and should run perfectly.
The latest plugin versions are always available. You can find them in the theme folder, and you can get them directly from us. Simply log in to your account on our site ( http://www.8theme.com/my-account/), go to the https://www.8theme.com/downloads/ page, enter your purchase code, and you’ll be granted access to the appropriate archives.
Registration of these plugins is not necessary. They will function perfectly without any need for activation.
The plugin activation option was added only for those who need to get automatic updates and support directly from plugin developers. If you need this option, you will first need to purchase and register the plugin.

To update the plugin, please try the next way:
– go to Dashboard > Plugins > Add new > Upload plugin > Choose plugin (downloaded from https://www.8theme.com/downloads) > Install now > click on “Replace current with uploaded” and the plugin will be updated on your site.

Should you have any further questions or require assistance, please do not hesitate to contact us. We are here to help.

Kind Regards,
8theme team

Hello, Ritik Kumar,

Thank you for reaching out to us. We are sorry to hear that you are experiencing a critical error with the latest update of the XStore core plugin. We understand how important it is for your website to function smoothly, and we are here to help.

We’ve checked your Home page and we do not see any problem. Please provide URL of page with the problem, temporary wp-admin and FTP access.

To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

On our test site all works fine after the update, so we need access to your site to be able to check the problem more deeply.

In the meantime, we recommend you to check if the theme and all other plugins are up to date and compatible with the latest version of the XStore core plugin. Sometimes, conflicts with other plugins or an outdated theme can cause issues after an update.

Check the server error log, and let us know the result also.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

Hello, Nick,

Thank you for reaching out to us with your concern regarding the translation of the “Addresses” tab in the My Account section of your website.

“Addresses” comes from WooCommerce plugin, you need to contact their support – https://wordpress.org/support/plugin/woocommerce/

Please let us know if you require any other assistance. We are here to help!

Kind Regards,
8theme team

Hello, Ekomatbaa,

We appreciate your prompt response.

We wish to inform you that your inquiry has been forwarded to another specialist for a more detailed review.
Please be patient and do not change access.

Kind Regards,
8theme team

Hello,

Kindly furnish us with the URL and temporary administrative access to your WordPress site. This will enable us to construct an example for you.

Kind Regards,
8theme team

Hello, YCHA,

Thank you for reaching out to us with your query. We understand that you would like to have the same cart functionality on your site as seen on our demo site, where the cart content pops up on the right side instead of redirecting to the cart page.

Navigate to Dashboard > WooCommerce > Settings > Products > Add to cart behavior> unselect “Redirect to the cart page after successful addition”.

Then edit “Product Added Notification” via Theme Options > WooCommerce > Shop > Shop Page Layout.

If you are unable to locate this setting or if the issue persists after making the adjustment, please provide us with temporary admin access to your site so we can take a closer look and assist you further.

Kind Regards,
8theme team

Hello, PAC,

We regret to inform you that the option you are inquiring about is not available by default. However, we are pleased to provide you with a custom code solution that can be implemented to achieve the desired functionality.
Please insert the following code into the xstore-child/functions.php file using an FTP client:
Result – https://prnt.sc/2LUrQIpJOlfg

add_filter('etheme_product_grid_list_product_elements', 'etheme_child_product_grid_list_product_and_hover_elements_filter');
add_filter('etheme_product_grid_list_product_hover_elements', 'etheme_child_product_grid_list_product_and_hover_elements_filter');

function etheme_child_product_grid_list_product_and_hover_elements_filter($elements) {
	if ( 'yes' === get_option( 'woocommerce_manage_stock' ) ) {
		$excerpt_position = array_search('excerpt', array_keys($elements));
		if ( $excerpt_position > 1 ) {
			$elements = array_slice( $elements, 0, $excerpt_position, true ) +
			            array( 'stock_status' => esc_html__( 'Show Stock Status', 'xstore' ) ) +
			            array_slice( $elements, $excerpt_position, count( $elements ) - $excerpt_position, true );
		}
		else {
			$elements['stock_status'] = esc_html__( 'Show Stock Status', 'xstore' );
		}
	}
	return $elements;
}

add_filter('etheme_product_grid_list_product_hover_info_elements', function ($elements) {
	$elements[] = 'stock_status';
	return $elements;
});

add_action( 'etheme_product_grid_list_product_element_render', 'etheme_child_product_grid_list_product_and_hover_element_render', 10, 4 );
add_action( 'etheme_product_grid_list_product_hover_element_render', 'etheme_child_product_grid_list_product_and_hover_element_render', 10, 4 );

function etheme_child_product_grid_list_product_and_hover_element_render($key, $product, $edit_mode, $main_class) {
	switch ($key) {
		case 'stock_status':
			echo wc_get_stock_html($product);
			break;
	}
}

add_filter('etheme_product_grid_list_product_hover_info_elements_render', function ($info_elements, $hover_effect, $all_elements) {
	if ( in_array($hover_effect, array('info', 'overlay', 'default')) ) {
		if ( array_key_exists('stock_status', $all_elements) ) {
			$info_elements['stock_status'] = $all_elements['stock_status'];
		}
	}
	return $info_elements;
}, 10, 3);

add_filter('etheme_product_grid_list_product_hover_elements_render', function ($elements, $hover_effect, $info_elements) {
	if ( in_array($hover_effect, array('info', 'overlay', 'default')) ) {
		if ( array_key_exists('stock_status', $elements) ) {
			unset($elements['stock_status']);
		}
	}
	return $elements;
}, 10, 3);

Kind Regards,
8theme team

Hello, @Hempednyc,

We appreciate your prompt response.

You will be able to receive an estimate via email after submitting your request through our contact form at https://www.8theme.com/contact-us/. We are unable to provide an estimate here on the forum as a separate department of our company handles customization requests.

Best Regards,
8Theme’s Team.

Hello, Hempednyc,

We appreciate your prompt response.

1/ Please check now – https://prnt.sc/b9Azk1sRP3a2

2/ We’ve checked and see that without these 2 plugins https://prnt.sc/xs8oEkTg-VyD , Theme Options can be loaded correctly https://prnt.sc/kBno9dvJByKi
Our dev team will check what can be done to help you. Please do not change access and be patient. I will let you know once get an answer from them.
At the same time, please contact the support of WooCommerce and ask for assistance from their side too.
Also, please check the server error log, and let us know.

3/ About the price, we’ve checked how it works with Storefront (default WooComerce theme) – https://gyazo.com/2498f5c746b79533d9b65238ba5a89c4 We do not see that change even with the official WC theme.
Please describe in more detail what exactly and how works with the Storefront but doesn’t work with XStore.
As we can see, in Cart Off-Canvas the Price is changed with our theme – https://prnt.sc/yb7WhoR1N2hC

Kind Regards,
8theme team

Hello, Aiste,

Thank you for reaching out to us with your query regarding the translation of your site. We understand the importance of having a fully localized website for your audience.

You need to create a translation for the XStore Core plugin via Loco Translate > Plugins.

If you are still facing difficulties, please provide us with temporary wp-admin access and the specific phrases you are trying to translate, and we will do our best to assist you further.

To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

We hope this information helps you in translating the remaining parts of your website. If you have any more questions or require further assistance, please do not hesitate to contact us.

Kind Regards,
8theme team

Hello,

We appreciate your prompt response.

You need to use HTML element, for example – https://prnt.sc/wfY1HVXvvGO6
and here is an example for mail https://www.w3schools.com/tags/tryit.asp?filename=tryhtml_link_mailto

Kind Regards,
8theme team

Hello, Apokiou,

Please provide temporary wp-admin and FTP access.
Also, let us know what exactly from the recommendations you did but they have not helped.

To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

Kind Regards,
8theme team

Hello, Ekomatbaa,

Please check now and let us know what else should be fixed.

We added this code in xstore-child/style.css:

.select-product-cat-wrapper .cat-intro .serach-product-cat-wrapper form .form-control {
    display: inline-block;
}
form#mvx_product_list_form .form-group {
    display: flex;
    flex-wrap: wrap;
}
.product-filter-actions .alignleft {
    float: none;
    margin: 0 !important;
}
.form-control.inline-input {
width: auto;
    display: inline-block;
    vertical-align: middle;
}

Kind Regards,
8theme team

Hello, @Martin,

According to the fact we checked your issue deeply but have had no success in recreating the same issue on our dev sites, we would recommend you deactivate our Built-in Wishlist and install Wishlist as separate free plugin found in the official WordPress plugins page → https://wordpress.org/plugins/yith-woocommerce-wishlist/ . Please, try to test how it works with the YITH Wishlist plugin and give us feedback if the issues were solved.

Best Regards,
8Themes Team