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Product archive builder, Sticky Cart compatibility & Email Builder layout error

This topic has 10 replies, 2 voices, and was last updated 4 months, 3 weeks ago ago by Rose Tyler

Adam

Participant

November 8, 2023 at 22:35

I’m trying to create some product archive pages with the builder and I’ve stumbled across some issues:

1.Is it possible to set the Product Archives’ widget to not show categories? When using this widget to correctly display search results it shows all of the store categories at the top still and then the search results underneath. See private area location.

2. How can I get the sidebar filter floating widget when creating Product Archive pages with page builder?

3. I’ve noticed the load more button doesn’t shift the page, to make space for the new results? Should it do that, it seems a little off that it stays in the same location and waits for the images to load down to the same position. Makes usability seem a bit off. – See private area for video clip.

Other issues:

4. Sticky add to cart doesn’t work with Extra Product Options Plugin by ThemeComplete. I know this is maybe an unsupported issue but is there a way of stopping sticky cart for certain products. Clip in private area.

5. Advanced product stock is off but still shows amber colour – attached in private area

6. Email builder layout doesn’t load correctly on the bottom half of the email, for mobile devices. The preview looks ok, but actually on devices it pushes all the content into one narrow area. It’s like an overflow setting is wrong? – See attached.

Thank you

Please, contact administrator
for this information.

#373092 Copied Theme version: 9.2.3 WooCommerce version: 8.2.1

9 Answers

Rose Tyler

Support staff

November 9, 2023 at 09:01

Hello,

Thank you for reaching out to us with your concerns. We appreciate the opportunity to assist you with the issues you’re experiencing while creating product archive pages with our builder. Let’s address each of your points:

1. To prevent the Product Archives widget from displaying categories, you can change Shop Page Display in Theme Options > WooCommerce > Product catalog.

2. The Off-Canvas feature for the sidebar is not available right now. This will be added within 2-3 weeks. We are currently working on it. Sorry for the inconvenience.

3. Please describe the desired behavior in more detail and provide the URL to a page with this issue.

4. Please provide URL of the product from your video.

5. Have you tried to change the color to the desired one via mentioned settings?

6. We wish to inform you that your inquiry has been forwarded to another specialist for a more detailed review.
Please be patient.

We are committed to helping you resolve these problems and improve your experience with our products.

Best Regards,
8Theme’s Team

#373121 Copied

Adam

Participant

November 9, 2023 at 15:17

1. I only want to change it when we’re displaying search results. For all other shop and category page’s we want categories to appear too.
It doesn’t make sense that search results show all the shop categories that are not related to the search results.

2. Ok thank you, i look forward to that update.

3. This issue only happens when using product archive builder with the Archive Products widget. You can see here: https://woocommerce-799750-4022271.cloudwaysapps.com/shop/

When clicking the button it should load the products down the page, this one loads the products above so you have to scroll up to see the results. I’ve noticed this issue mainly on mobile devices

4. I’ve setup staging site for this example – https://woocommerce-799750-4022271.cloudwaysapps.com/shop/name-patch-5cm/

5. Yes i have and it changes the text colour, but it shouldn’t as the option is turned off.

6. Thank you very much.

#373200 Copied
Rose Tyler

Support staff

November 10, 2023 at 10:02
Hello, Adam,

We appreciate your prompt response.

1/ Please provide the URL of such search results page.

3/ Our devs will check what can be done to improve it.
As a workaround – you can turn off the fadeIn effect and it will be clearer to the customer that new products have been added – https://prnt.sc/b3D73PqPXDJ4

4/ Custom CSS code:
```
body:has(.tm-has-options) .etheme-sticky-cart {
display: none;
}
```
this class is used – https://prnt.sc/VxRiiINhpeVP

5/
```
body .stock.step-2,
body .stock.step-3 {
    color: var(--product-stock-step-1-active-color);
}
```
6/ What email service providers do you currently utilize? Specifically, we are interested in knowing whether you use platforms such as Gmail, Rambler, Yandex, or others, and if you have encountered any issues with them.
It can be that certain styles do not display correctly on some email services – https://www.caniemail.com/ For example, properties like ‘align-items’ – https://www.caniemail.com/search/?s=align-items

Best Regards,
8Theme’s Team
#373275 Copied
Adam

Participant

November 10, 2023 at 12:05

1. Please see this URL – https://woocommerce-799750-4022271.cloudwaysapps.com/?s=pink&post_type=product&et_search=true

3. Thank you.

4. Thank you

5. I wanted a fix ideally, not a code workaround. The option is clearly not working in theme.

6. This is for Outlook and Apple iCloud so far. But i won’t know more until i see customers reply to emails and see them align wrong.

Thank you

#373302 Copied

Rose Tyler

Support staff

November 10, 2023 at 16:27

Hello, Adam,

Thank you for your response.

1/ Fixed for you and the fix will be included in the next theme update also.

5/ We have advised the use of custom code after verifying that there is no quick global solution available at this time. Implementing changes to the code without thorough consideration could potentially cause issues. Our developers have been informed of your request, and as soon as a safe solution is identified, it will be incorporated into an upcoming update. However, please be aware that this may not occur in the near future, as we currently have a significant number of tasks at hand.
We hope for your understanding.

6/ We estimate a 90% likelihood that it will not function in any capacity. Similarly, we anticipate that other plugins may experience the same issue. Here are the solutions we can offer at this time:
1. Utilize a popular email service.
2. Alternatively, disable our email builder.
3. As another option, you may submit a request for the addition of compatibility for the email builder with display functionality in Outlook and Apple Cloud – https://www.8theme.com/taskboard/

Best Regards,
8Theme’s Team

#373384 Copied

Adam

Participant

November 10, 2023 at 19:56

Hi Rose,

1. Thank you, that’s great. Can you please let me what you files were changed to fix? I’ll move to my live site..

5. Thank you for the information, I appreciate you explaining the situation.

6. Thank you for the feedback. We have lots of customers who use many different email services, we cannot tell customers to only use certain email providers who support the formatting.
Is it possible to create a mobile and desktop version of the email templates?

Thanks

#373407 Copied

Rose Tyler

Support staff

November 13, 2023 at 16:02

Hello, Adam,

1/ xstore/framework/features/search-page.php (changes in file)

6/ It is not possible to create different versions for mobile/desktop email design, unfortunately. Since you want to have smth extra we recommend you try to contact any other Email Builder plugin developers to ask if their plugin could cover all your questions or try to use the default Email design that comes from WooCommerce and customize it according to your needs.

Best Regards,
8Theme’s Team

#373631 Copied

Adam

Participant

December 8, 2023 at 12:17

Thank you for the information.

I am unable to open any more topics here so should I raise new queries here?

#376112 Copied

Rose Tyler

Support staff

December 8, 2023 at 13:09

Hello, Adam,

Thank you for getting in touch with us.

Kindly proceed to clear your browser’s cache and attempt to submit the new topic once again. Should you encounter any issues during this process, we request that you provide us with a video demonstrating the problem.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

#376117 Copied
Tagged: product archive builder woocommerce, sticky cart compatibility wordpress, woocommerce email builder error, woocommerce product layout fixes, wordpress templates troubleshooting
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