Return to previous page

Xstore core plugin is facing issue on there new update .

This topic has 2 replies, 2 voices, and was last updated 5 months, 3 weeks ago ago by Rose Tyler

Ritik Kumar

Participant

November 9, 2023 at 10:21

Xstore core plugin is facing issue on there new update after updating the plugin my website is facing critical error please fix this.

#373137 Copied Theme version: 9.1.13 WooCommerce version: 8.1.1

1 Answer

Rose Tyler

Support staff

November 9, 2023 at 11:05

Hello, Ritik Kumar,

Thank you for reaching out to us. We are sorry to hear that you are experiencing a critical error with the latest update of the XStore core plugin. We understand how important it is for your website to function smoothly, and we are here to help.

We’ve checked your Home page and we do not see any problem. Please provide URL of page with the problem, temporary wp-admin and FTP access.

To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

On our test site all works fine after the update, so we need access to your site to be able to check the problem more deeply.

In the meantime, we recommend you to check if the theme and all other plugins are up to date and compatible with the latest version of the XStore core plugin. Sometimes, conflicts with other plugins or an outdated theme can cause issues after an update.

Check the server error log, and let us know the result also.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

#373143 Copied
Tagged: new xstore update errors, troubleshooting xstore update, woocommerce xstore plugin, wordpress woocommerce themes, xstore core plugin issue, xstore update problems, xstore woocommerce fixes
Viewing 2 results - 1 through 2 (of 2 total)