We are unable to connect to the XStore API with the XStore theme. Please check your SSL certificate

This topic has 6 replies, 3 voices, and was last updated 11 months, 2 weeks ago ago by Rose Tyler

  • Avatar: Christian
    Christian
    Participant
    August 9, 2023 at 03:45

    Error: We are unable to connect to the XStore API with the XStore theme. Please check your SSL certificate or white lists.

    Please help!

    Please, contact administrator
    for this information.
    5 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    August 9, 2023 at 05:15

    Hello, @Christian,

    Thank you for contacting us and for using XStore.

    Please contact your hosting provider and ask them if they block outgoing/ingoing connections to our server 136.243.62.54

    Please try to increase your PHP version as 8.0

    Another potential cause of errors may be the use of third-party plugins that are based on Kirki.

    Do you have white/black list on your server or restriction by IP?

    It can be an issue with server settings that are blocking something and causing notifications.

    So we would recommend you contact your hosting provider to get assistance from their side first.

    Kind Regards,
    8theme team

    Avatar: Christian
    Christian
    Participant
    August 9, 2023 at 05:36

    The ip is not blocked, everything is checked, I had already seen the answer to this question, so I checked, is there any possibility that you can help me? I bought the theme thinking that it would be a great purchase, I need help

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 9, 2023 at 06:54

    Hello, @Christian,

    We appreciate your prompt response.

    We’ve disabled / enabled the cache plugin on your site and it solves the problem.

    Should you have any other inquiries or issues, we encourage you to contact us without hesitation. Our support team is consistently accessible to provide assistance.

    Kind Regards,
    8theme team

    Avatar: Christian
    Christian
    Participant
    August 9, 2023 at 15:44

    I was able to download the plugins without problems, but when importing the demo, the same error appears again

    Connection Error
    We are sorry to inform you that the XStore theme is unable to connect to the XStore API. Please check your internet connection, server whitelists and SSL certificate.

    Update: Apparently the plugins were not downloaded.

    The demo I need to install is Animals 01, if you can install it, I would appreciate it

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 9, 2023 at 15:56

    Hello, @Christian,

    We would recommend you disable 3rd-party plugins (PRO Elements and LiteSpeed Cache) before the import.

    Kind Regards,
    8theme team

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