Forum Replies Created

Viewing 30 posts - 12,271 through 12,300 (of 68,227 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 22, 2023 at 13:44

    Hello, Stefan,

    Thank you for reaching out to us with your query regarding the Contact Form 7 layout on your website.

    Please provide temporary wp-admin access, so we can check your settings and help.
    To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 22, 2023 at 13:00

    Hello, Riosecoweb,

    Thank you for your understanding.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 22, 2023 at 12:59

    Hello, Jennifer,

    Once we log in and go to edit the Home page your settings disappear like previously.

    We did not face such a problem before on sites of other our customers.

    Please restore Backup and then try to log in using the credentials you provided for us and click on edit home page, to check if the problem with settings disappearing persists.
    Contact your hosting provider and ask what can be a reason for this.

    We’ve taken Home page content from your site to our test site, and posts in chess there are displayed just fine with the correct date and link.
    Please make sure that the problem on your site is not caused by a 3rd party plugin or custom code.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 22, 2023 at 11:07

    Hello, Paulgor,

    We appreciate your prompt response.

    Please provide FTP access also.
    To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 22, 2023 at 10:27

    Hello, Mirko,

    Thank you for your response.

    Please clear cache and check now.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 22, 2023 at 10:18

    Hello, Samet5,

    Thank you sincerely for utilizing our theme, and we appreciate you taking the time to share your feedback with us. Your insights are invaluable, and we want to assure you that we are actively considering your comments.

    We understand your concerns regarding the recent theme update and the unexpected significant changes it brought to the checkout page and overall design. We apologize for any inconvenience this may have caused and appreciate your patience.

    Our commitment to continuous improvement and innovation is at the core of our development philosophy. We release updates every 1-2 weeks, incorporating new features and fixes based on client feedback. We aim to provide a robust and dynamic theme that evolves with the ever-changing digital landscape.

    However, we acknowledge the importance of maintaining a balance between innovation and stability, especially when it comes to design modifications. Your suggestion to reserve major design changes for patch updates is well-received, and we will carefully evaluate how we can implement this in our development process.

    We genuinely value your loyalty and want to ensure your experience with our theme is positive. Rest assured, we are taking your feedback seriously, and your input will guide us in making enhancements that align with your expectations.

    Thank you once again for your valuable feedback, and please feel free to reach out if you have any further suggestions or concerns. We are here to listen and improve.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 22, 2023 at 10:13

    Hello, Ashraf,

    Thank you for reaching out to us with your concern. We understand that you are experiencing an issue with the menu visibility on your website when scrolling.

    Please provide a video of the problem and let us know what device and browser you are using.
    Upload the video on a file sharing service, for example – https://wetransfer.com/ , and provide us with URL.

    Thank you for your cooperation and we look forward to hearing from you soon.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 22, 2023 at 10:08

    Hello, R00FTOPFIDDLER,

    We would appreciate it if you could verify the functionality of Apple Pay and Google Pay when the Storefront (the default WooCommerce theme) is activated on your site. Should the issue persist irrespective of the theme, we advise reaching out to your hosting provider and WooCommerce support for further assistance.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 22, 2023 at 10:07

    Hello, R00FTOPFIDDLER,

    Thank you for reaching out to us with your concern. We understand how important it is for features to function consistently across your websites, and we apologize for any inconvenience you may be experiencing.

    Upon receiving your message, we have initiated an investigation into the issue you’ve described. It’s possible that a recent update or conflict with another plugin could be affecting the functionality you’re referring to. To assist you more effectively, could you please provide us with additional details about the setup that is no longer functioning? Any specific error messages or changes you’ve noticed would be particularly helpful.

    In the meantime, we recommend clearing your website caches and checking if any other recent updates or changes might have coincided with the issue. Additionally, if you could temporarily deactivate other plugins one by one, this could help identify if there is a conflict with a particular plugin.

    Please rest assured that we are here to support you and will do our utmost to resolve this matter promptly. If you have any further information or questions, do not hesitate to get in touch.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 22, 2023 at 09:41

    Hello, St7878,

    Thank you for reaching out to us again regarding the font rendering issue on your website. We apologize for any inconvenience this may have caused you.

    We understand that the Raleway font is not displaying correctly on the newly added page, despite working well on other parts of your site. To assist you effectively, we will need to investigate this matter further.

    Could you please provide us with temporary access to your website’s admin area? This will enable us to review the settings and the code to identify the root cause of the issue.

    “you made some changes in the code” – please provide URL of this thread.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 22, 2023 at 08:52

    Hello, Mirko,

    We are pleased to inform you that we have successfully implemented custom code within your child theme https://prnt.sc/ZUraC9A4p4-M. We kindly request that you clear your cache and proceed to evaluate the functionality.

    Should the results meet your satisfaction, we will proceed with integrating this solution into the forthcoming theme update.

    We appreciate your cooperation and look forward to your feedback.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 22, 2023 at 08:47

    Hello, Jennifer,

    Unfortunately, the access you provided does not allow us to access the Dashboard. To proceed with your request, we kindly ask that you set the administrator role for the user account you’ve created. This will enable us to have the necessary permissions to assist you effectively.

    Also, please provide FTP access.
    To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 22, 2023 at 08:44

    Hello, Riosecoweb,

    We appreciate your prompt reply.

    We would like to inform you that, at present, the “Out of Stock” label is not available when utilizing the new Archive Builder. However, we have forwarded your request to our development team, and we are aiming to incorporate a solution in the forthcoming update of our theme.

    We apologize for any inconvenience this may have caused and appreciate your understanding as we strive to enhance our services.

    Should you have any further questions or require additional assistance, please do not hesitate to reach out.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 22, 2023 at 08:40

    Hello, Alan_ruiz,

    You’re welcome!

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 22, 2023 at 08:39

    Hello, Nick,

    Your site is under maintenance mode, so we can’t check it.
    Wp-admin access is incorrect https://prnt.sc/sBDHky7DrJvU , please provide the correct data.

    Thank you for your cooperation and we look forward to hearing from you soon.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 22, 2023 at 08:35

    Hello, Mirko,

    Thank you for your response.

    Please follow our changelog https://xstore.8theme.com/update-history/ once information about the fix will be added to theme update, you will be able to delete this code from the child theme – https://prnt.sc/af5-3BYtn7OG , or contact us and we will delete that code for you.

    Thank you for your understanding and cooperation.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 21, 2023 at 17:19

    Hello, Rasitagac,

    Thank you for letting us know.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 21, 2023 at 17:11

    Hello, Finleydesign,

    We appreciate your prompt response.

    About https://www.8theme.com/taskboard/ , please clear the browser cache and check how it works now (but not via an incognito window).

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 21, 2023 at 17:00

    Hello, Rasitagac,

    Thank you for reaching out to us with your request.

    Please read the next article – https://woocommerce.com/document/related-products-up-sells-and-cross-sells/
    “Related Products is a section on some templates that pulls products from your store that share the same tags or categories as the current product.
    These products cannot be specified in the admin, but can be influenced by grouping similar products in the same category or by using the same tags.”

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 21, 2023 at 16:55

    Hello, Riosecoweb,

    Thank you for reaching out to us with your concern.

    We would be happy to assist you with your settings. To proceed, we kindly ask that you provide us with temporary wp-admin access. You can do this by creating a new user account with an administrator role through your WordPress Dashboard. Once you have set up the account, please share the username and password with us via the Private Content area to ensure your security.

    We appreciate your cooperation and look forward to resolving your issue.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 21, 2023 at 16:52

    Hello, @Nicolo,

    Yes, currently that can’t be displayed there.

    Best regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 21, 2023 at 16:37

    Hello, @Nicolo,

    Yes, the same on our demo – https://xstore.8theme.com/elementor/demos/niche-market02/product/wooden-classical-golden-chairs/ It is not a problem, but the predefined behavior.

    Best regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 21, 2023 at 16:18

    Hello, Erksoft,

    Thank you for reaching out to us with your concern.

    Please disable Kirki plugin and let us know the result.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 21, 2023 at 16:15

    Hello, Rana,

    Thank you for reaching out to us with your concern.

    https://prnt.sc/j9PiIqF6iJuD https://prnt.sc/hRzXii8pBUwZ – It appears that you are referring to the debug codes that are visible under the Console Tab of the Chrome browser. Please note that these are debug messages, not errors. To resolve this, you would need to identify the source of the debug code on your website. It seems to be originating from a third-party script or plugin.
    Once you locate the specific line of code or the third-party element that is generating these debug messages, you can remove or disable it to clean up your console output.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 21, 2023 at 16:12

    Hello, Besteam,

    Thank you for reaching out to us.

    Kindly proceed to the following location: Elementor > Settings > Integrations > WooCommerce. Once there, please select the option to disable the Mini Cart Template.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 21, 2023 at 16:08

    Hello, Mirko,

    We wish to inform you that your inquiry has been forwarded to another specialist for a more detailed review.
    Please be patient and do not change access.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 21, 2023 at 16:07

    Hello, Kris,

    Thank you for reaching out to us.

    In order to troubleshoot issues you are experiencing, we suggest that you first try disabling all third-party plugins (including cache plugins) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://www.8theme.com/documentation/xstore/plugins/included-plugins/ . Additionally, please clear the cache of your browser and check again. It is possible that one of the additional plugins is causing problems.

    Let us know the result of this test.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 21, 2023 at 15:58

    Hello, Finleydesign,

    We appreciate your prompt response.

    Are you suggesting that the icon should automatically be transferred to X, rather than adding an X (in which case you would navigate and reselect it in the widgets)?

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 21, 2023 at 15:50

    Hello, Pawel,

    Thank you for reaching out to us with your concern regarding the Xstore Google Maps widget on Elementor.

    To ensure that the Google Maps widget functions correctly, please verify that you have added the Google Map API Key in the XStore > API Integrations section of your website’s admin panel. Once the API key is in place, you can edit the page where the Google Maps widget is located, navigate to the Google map settings, and then to the Marker pins section to configure the desired locations.

    Should you wish to suggest improvements for our widget, we warmly invite you to submit a request to our development team. You can do so by visiting our taskboard page at https://www.8theme.com/taskboard/.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 21, 2023 at 15:34

    Hello, Finleydesign,

    Thank you for reaching out to us with your request.

    Please send a request to our dev team via the form on this page – https://www.8theme.com/taskboard/ (please ensure that you are not using an incognito browser window, as this can sometimes affect the way our website functions).

    Kind Regards,
    8theme team

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    Viewing 12,300 results - 12,271 through 12,300 (of 68,227 total)
Viewing 30 posts - 12,271 through 12,300 (of 68,227 total)
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