Hello, Stefan,

Thank you for reaching out to us with your query regarding the Contact Form 7 layout on your website.

Please provide temporary wp-admin access, so we can check your settings and help.
To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

Kind Regards,
8theme team

Hello, Jennifer,

Once we log in and go to edit the Home page your settings disappear like previously.

We did not face such a problem before on sites of other our customers.

Please restore Backup and then try to log in using the credentials you provided for us and click on edit home page, to check if the problem with settings disappearing persists.
Contact your hosting provider and ask what can be a reason for this.

We’ve taken Home page content from your site to our test site, and posts in chess there are displayed just fine with the correct date and link.
Please make sure that the problem on your site is not caused by a 3rd party plugin or custom code.

Kind Regards,
8theme team

Hello, Mirko,

Thank you for your response.

Please clear cache and check now.

Kind Regards,
8theme team

Hello, Ashraf,

Thank you for reaching out to us with your concern. We understand that you are experiencing an issue with the menu visibility on your website when scrolling.

Please provide a video of the problem and let us know what device and browser you are using.
Upload the video on a file sharing service, for example – https://wetransfer.com/ , and provide us with URL.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

Hello, R00FTOPFIDDLER,

Thank you for reaching out to us with your concern. We understand how important it is for features to function consistently across your websites, and we apologize for any inconvenience you may be experiencing.

Upon receiving your message, we have initiated an investigation into the issue you’ve described. It’s possible that a recent update or conflict with another plugin could be affecting the functionality you’re referring to. To assist you more effectively, could you please provide us with additional details about the setup that is no longer functioning? Any specific error messages or changes you’ve noticed would be particularly helpful.

In the meantime, we recommend clearing your website caches and checking if any other recent updates or changes might have coincided with the issue. Additionally, if you could temporarily deactivate other plugins one by one, this could help identify if there is a conflict with a particular plugin.

Please rest assured that we are here to support you and will do our utmost to resolve this matter promptly. If you have any further information or questions, do not hesitate to get in touch.

Kind Regards,
8theme team

Hello, Mirko,

We are pleased to inform you that we have successfully implemented custom code within your child theme https://prnt.sc/ZUraC9A4p4-M. We kindly request that you clear your cache and proceed to evaluate the functionality.

Should the results meet your satisfaction, we will proceed with integrating this solution into the forthcoming theme update.

We appreciate your cooperation and look forward to your feedback.

Kind Regards,
8theme team

Hello, Riosecoweb,

We appreciate your prompt reply.

We would like to inform you that, at present, the “Out of Stock” label is not available when utilizing the new Archive Builder. However, we have forwarded your request to our development team, and we are aiming to incorporate a solution in the forthcoming update of our theme.

We apologize for any inconvenience this may have caused and appreciate your understanding as we strive to enhance our services.

Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Kind Regards,
8theme team

Hello, Nick,

Your site is under maintenance mode, so we can’t check it.
Wp-admin access is incorrect https://prnt.sc/sBDHky7DrJvU , please provide the correct data.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

Hello, Rasitagac,

Thank you for letting us know.

Kind Regards,
8theme team

Hello, Rasitagac,

Thank you for reaching out to us with your request.

Please read the next article – https://woocommerce.com/document/related-products-up-sells-and-cross-sells/
“Related Products is a section on some templates that pulls products from your store that share the same tags or categories as the current product.
These products cannot be specified in the admin, but can be influenced by grouping similar products in the same category or by using the same tags.”

Kind Regards,
8theme team

Hello, @Nicolo,

Yes, currently that can’t be displayed there.

Best regards,
The 8Theme Team

Hello, Erksoft,

Thank you for reaching out to us with your concern.

Please disable Kirki plugin and let us know the result.

Kind Regards,
8theme team

Hello, Besteam,

Thank you for reaching out to us.

Kindly proceed to the following location: Elementor > Settings > Integrations > WooCommerce. Once there, please select the option to disable the Mini Cart Template.

Kind Regards,
8theme team

Hello, Kris,

Thank you for reaching out to us.

In order to troubleshoot issues you are experiencing, we suggest that you first try disabling all third-party plugins (including cache plugins) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://www.8theme.com/documentation/xstore/plugins/included-plugins/ . Additionally, please clear the cache of your browser and check again. It is possible that one of the additional plugins is causing problems.

Let us know the result of this test.

Kind Regards,
8theme team

Hello, Pawel,

Thank you for reaching out to us with your concern regarding the Xstore Google Maps widget on Elementor.

To ensure that the Google Maps widget functions correctly, please verify that you have added the Google Map API Key in the XStore > API Integrations section of your website’s admin panel. Once the API key is in place, you can edit the page where the Google Maps widget is located, navigate to the Google map settings, and then to the Marker pins section to configure the desired locations.

Should you wish to suggest improvements for our widget, we warmly invite you to submit a request to our development team. You can do so by visiting our taskboard page at https://www.8theme.com/taskboard/.

Kind Regards,
8theme team