Page 409 – 8theme.com

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Viewing 30 posts - 12,241 through 12,270 (of 68,227 total)

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Rose Tyler

Support staff

November 23, 2023 at 15:01

Hello, Nicolo,

Thank you for getting in touch with us.

Please read about Cross-Sells products that will be automatically shown on the Cart page – https://woo.com/document/related-products-up-sells-and-cross-sells/#:~:text=To%20add%20an%20up%2Dsell,tab%20in%20the%20left%20menu.

If you want to show upsells products on cart and checkout, please update the theme and Core plugin, then use our new builder for the Cart and Checkout pages – https://prnt.sc/anoc24xaAcLs > and add https://prnt.sc/aaOu4pbWO6e4 into content there.

We hope this information is helpful.

Kind Regards,
8theme team

#374547 Copied In reply to: Is it possible to have upsells on the cart and checkout page?

Rose Tyler

Support staff

November 23, 2023 at 14:46

Hello, Prajyot

Thank you for getting in touch with us.

What error do you get?
How did you create the site using XStore but without activation?

Please provide temporary wp-admin access.

Kind Regards,
8theme team

#374543 Copied In reply to: Not able to activate license in my site

Rose Tyler

Support staff

November 23, 2023 at 14:10

Hello, @bachlr,

WooCommerce > Status > Logs > Shows error in Elementor plugin file.
When we try to re-upload the Elementor plugin via Plugins > Add new > it shows “413 request entity too large” error. This is independent of the theme, so we would recommend you solve this problem by contacting your hosting provider – https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-413-request-entity-too-large-error-in-wordpress/

Also, please update PHP version to 8.0 and solve this – https://prnt.sc/N_w7JxN1sBbz

Best Regards,
The 8Theme Team

#374538 Copied In reply to: Still encountering PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

Rose Tyler

Support staff

November 23, 2023 at 14:02

Hello, Nick,

Fixed by adding custom CSS code – https://prnt.sc/bT-4QQIn7VrX
Please clear the cache of your mobile browser and check now.

Kind Regards,
8theme team

#374537 Copied In reply to: Iphone pro max responsive issue, theme thinks it is a small tablet
Rose Tyler

Support staff

November 23, 2023 at 13:45
Hello, Salmi,

Add

xstore_wishlist_ids xstore_wishlist_ids_0

in Reject Cookies field of the cache plugin, for example – https://www.8theme.com/topic/wishlist-removed-items-reappear-after-page-reload-only-when-not-logged-in/#post-345307

Best Regards,
8Theme’s Team
#374535 Copied In reply to: wish list is empty even if you add something.
Rose Tyler

Support staff

November 23, 2023 at 13:37

Hello, Mirko,

“No i d like to remove it! How do i remove it?” – to remove the buy now button, please use this code – https://prnt.sc/YIUsSpYvD-I9

Kind Regards,
8theme team

#374531 Copied In reply to: Trouble by updating Fliebird to the lastest version

Rose Tyler

Support staff

November 23, 2023 at 11:42

Hello,

Thank you for reaching out to us with your concern regarding the Age Verify Popup on your website.

Our theme’s default settings is that the age verification popup should close forever, however, it has come to our attention that caching plugins may affect the functionality of this feature. In order to prevent caching issues with the age verification popup, we suggest adding the following cookie name “age_verify_popup_shows” to your website’s settings. This should ensure that the age verification popup is not cached, and thus, the default functionality is maintained.
Please let us know if you have any further questions or concerns.

Best Regards,
8Themes Team

#374513 Copied In reply to: Back Age Verify Popup show mutiple time when different pag load
Rose Tyler

Support staff

November 23, 2023 at 11:30
Hello, Mirko,

Thank you for getting in touch with us.
By default the buy now button should not be shown on mobile in the sticky panel, it can appear in case you are using a cache plugin or CDN.
We can offer you to add the code into Theme Options > Theme custom CSS > Global:
this code can be used to add a scroll https://gyazo.com/9564b345cce274c0b8b1d94f7aec33bb :

@media only screen and (max-width: 992px) { .single-product .etheme-sticky-cart .et_column:nth-child(2) { justify-content: flex-start; overflow: auto; } }

or this

@media (max-width: 767px) { .etheme-sticky-cart p.price, .etheme-sticky-cart .quantity ~ .et-single-buy-now { display: none; } }

to remove the buy now button – https://prnt.sc/962l1TXSdFjU

Kind Regards,
8theme team
#374512 Copied In reply to: Trouble by updating Fliebird to the lastest version
Rose Tyler

Support staff

November 23, 2023 at 10:51

Hello, Mirko,

Thank you for contacting us and for using XStore.

We’ve updated Fliebird plugin – https://www.8theme.com/downloads Please clear cache and check now.
There is a delay (up to 24 hours) between the release updates by the author of the plugin on codecanyon and the availability of it on our site.

Kind Regards,
8theme team

#374505 Copied In reply to: Trouble by updating Fliebird to the lastest version

Rose Tyler

Support staff

November 23, 2023 at 09:55

Hello, R00FTOPFIDDLER,

Thank you for reaching out to us.

To assist you further with the issue you’re experiencing, we kindly ask that you record a video demonstrating the problem. Once you have the video ready, please upload it to a file-sharing service such as WeTransfer (https://wetransfer.com/) and share the download URL with us.

Additionally, please provide the URL of your website along with temporary wp-admin access credentials so that we can investigate the matter more thoroughly.
To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

We appreciate your cooperation.

Kind Regards,
8theme team

#374501 Copied In reply to: Theme is slow and functions strangely when being run from a facebook ad (not a browser)

Rose Tyler

Support staff

November 23, 2023 at 09:31

Hello, Alfi,

Thank you for contacting us and for using XStore.

1/ Sorry, but your problem is unclear to us. Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

2/ “Can it be that the Woocommerce Square payment plugin the Apple Pay and google pay buttons no longer showing did there was some big changes they block the plugin or something?” – Do you mean you are using a 3rd-party Woocommerce Square payment plugin that stopped shows Apple Pay and google pay buttons after theme update? On what exactly page their buttons should be shown? What theme version (number) was used before the update? Are buttons shown when not our theme is activated but the default eCommerce theme – Storefront?

Kind Regards,
8theme team

#374499 Copied In reply to: Theme Error Overlay on shop that not is Normal

Rose Tyler

Support staff

November 23, 2023 at 09:18

Hello, St7878,

Thank you for your response.

Regular font is included https://prnt.sc/-ghj8lZ0rgCb but bold is set here – https://prnt.sc/1wXcDfvKUY7F , so we added the next code in the child theme – https://prnt.sc/qjQ9u0PQU6VI (all the weights of Raleway font).
Please clear the cache and check the result.

Kind Regards,
8theme team

#374497 Copied In reply to: Incorrect font (Raleway) display on the website

Rose Tyler

Support staff

November 23, 2023 at 09:03

Hello,

We appreciate your prompt response.

1/ This one will not work because of location https://prnt.sc/KGoUte2mJ5Zu , so please delete it, and continue working with this one https://prnt.sc/3L8sLHKnmyY9
2/ We have not found translation for XStore on your site – https://prnt.sc/nLL1VVrFlXWC , so we added pre-created files, please continue translation – https://prnt.sc/F41KVJc3eI15

Kind Regards,
8theme team

#374493 Copied In reply to: Xtore theme translations with Loco doesn’t work

Rose Tyler

Support staff

November 23, 2023 at 08:48

Hello, Antonio Abellan,

Thank you for reaching out to us with your query. We understand that you would like to modify the text below the checkout button on the mobile version of the shopping cart side window, specifically the message that indicates the amount needed to spend to get free shipping.

Please read this article – https://www.8theme.com/documentation/xstore/xstore-features/progress-bar/

Thank you for your cooperation.

Kind Regards,
8theme team

#374490 Copied In reply to: How modify text below the checkout button in mobil version “Spend xxxx to get free shipping”

Rose Tyler

Support staff

November 23, 2023 at 08:39

Hello, Jennifer,

Thank you for letting us know.

We can see next on your Home page https://prnt.sc/e2ErrnbIw4U- and single post page https://prnt.sc/faHkUiduHlF_ , so the problem is solved.

Please note that we do not give a guarantee for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

If a problem is caused by 3rd-party plugin, we would recommend you contact the support of that plugin.

Hope this information is helpful.

Kind Regards,
8theme team

#374489 Copied In reply to: Blog post on homepage with wrong link, date and comments

Rose Tyler

Support staff

November 23, 2023 at 08:33

Hello, Rohit,

Thank you for reaching out to us with your query regarding the Bookstore demo.

To assist you effectively, could you please provide us with temporary wp-admin access?

To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

Kind Regards,
8theme team

#374487 Copied In reply to: Bookstore Theme issues in header can’t change two books photo

Rose Tyler

Support staff

November 23, 2023 at 08:23

Hello @ubansal,

Thank you for reaching out to us with your request.

We understand that you would like users to remain logged in indefinitely on your website. However, the functionality you’re referring to is typically managed by WooCommerce and WordPress settings, rather than the theme itself.

For the best assistance with this feature, we recommend that you get in touch with WooCommerce support. They will be able to guide you through the necessary configurations or provide a suitable solution to meet your needs.

We appreciate your understanding and are here for any other theme-related support you might require.

Best regards,
8Theme’s Team

#374486 Copied In reply to: HOW CAN I USE XSTORE TO RANK MY SEO AT ITS BEST. PLEASE SEND DETILED INFORMATION ABOUT IT

Rose Tyler

Support staff

November 23, 2023 at 07:42

Hello, Salmi,

Thank you for reaching out to us with your concern. We understand that you are experiencing an issue where items added to the wish list or comparison list are not appearing on their respective pages.

We would like to inform you that we have not encountered such problems on our test sites. However, to assist you better, we have a couple of suggestions that might help resolve the issue:

1. Do you use a cache plugin? If so, could you please try disabling this plugin to see if the problem is resolved? Cache plugins can sometimes cause a delay in updating content on the site.

2. Are you using a CDN (Content Delivery Network)? If yes, it might be worth temporarily disabling CDN caching to check if that is causing the issue.

We kindly ask you to perform these tests and share the results with us. Your feedback is crucial in helping us determine the next steps to take in order to solve this problem.

Kind Regards,
8theme team

#374480 Copied In reply to: wish list is empty even if you add something.

Rose Tyler

Support staff

November 23, 2023 at 07:28

Hello, Ashraf,

Thank you for reaching out to us and for providing the video link.

In order to assist you more effectively, we would need temporary access to your website’s wp-admin and FTP. This will allow us to take a closer look at the issue and determine the best course of action to help you.

To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

Kind Regards,
8theme team

#374478 Copied In reply to: Topic: Mega Menu Appearance for Scroll Up

Rose Tyler

Support staff

November 22, 2023 at 16:49

Hello, Weblike PRO,

Thank you for reaching out to us with your query. To change the background color of your product page from grey to blue, you can follow these steps:
Go to Theme Options > Styling > Container background color.

Kind Regards,
8theme team

#374444 Copied In reply to: Change background color of product page of the shop?

Rose Tyler

Support staff

November 22, 2023 at 16:47

Hello, Weblike PRO,

Thank you for reaching out to us with your query.

Please check the next screenshot – https://prnt.sc/oqc0PSXxoorE

Kind Regards,
8theme team

#374443 Copied In reply to: How to change shop page background color

Rose Tyler

Support staff

November 22, 2023 at 16:39

Hello, @Marius,

Thank you for reaching out to us with your concern.

To address the issue with the missing “proceed to checkout” string in the translation file, please follow these steps:

1. Navigate to Loco Translate > Themes > XStore in your WordPress dashboard.
2. Select “Edit translation” for the language you are working with.
3. Before searching for the string, click on the “Sync” button to ensure that all new strings from the theme are included in the translation file. You can find detailed instructions on how to sync the translation files here: https://www.8theme.com/documentation/xstore/theme-translation/translation-files-update/
4. After syncing, find and translate “Proceed to checkout”.

If the string is still not found after syncing, please provide us with temporary wp-admin access.

We hope this helps resolve your issue. If you have any more questions or need additional support, please do not hesitate to contact us.

Best regards,
The 8Theme Team

#374442 Copied In reply to: Proceed to checkout button not translating

Rose Tyler

Support staff

November 22, 2023 at 16:31

Hello,

Thank you for reaching out to us with your query regarding the translation of theme strings using the Loco plugin. We understand how important it is for your website to be fully translated into Italian to provide a seamless experience for your customers.

Please provide temporary wp-admin access, so we can check your settings.
To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

Kind Regards,
8theme team

#374441 Copied In reply to: Xtore theme translations with Loco doesn’t work

Rose Tyler

Support staff

November 22, 2023 at 16:29

Hello, Stefan,

We appreciate your prompt response.

Please check now – https://prnt.sc/rc7aLHeXnhU9 and https://prnt.sc/OcVhkBhkr9EJ

Kind Regards,
8theme team

#374440 Copied In reply to: Contact form 7 layout issues, not on the same row

Rose Tyler

Support staff

November 22, 2023 at 15:43

Hello, Mirko,

Yes, please wait for the update, once your question will be added like https://prnt.sc/-yw-CEJk0nSC https://xstore.8theme.com/update-history/ , you will be able to delete this code https://prnt.sc/s4KaiyhNFAT3 from child-theme/functions.php

Kind Regards,
8theme team

#374438 Copied In reply to: Sticky cart when select an option it disappears

Rose Tyler

Support staff

November 22, 2023 at 15:22

Hello, Jennifer,

Personally, I did not face such a situation before. Please contact the support of your hosting provider and maybe WordPress support with this question. It looks like not only the Theme Options are affected but Widgets (for example your footer content) too.

Additionally, we would like you to verify the following:
– Does the issue persist if third-party plugins are disabled?
– Has there been any manipulation of the database?
– Are there modifications in our theme files?
– Are there modifications to the child theme, or does the bug persist if it is disabled?

Kind Regards,
8theme team

#374432 Copied In reply to: Blog post on homepage with wrong link, date and comments

Rose Tyler

Support staff

November 22, 2023 at 15:18

Hello,

We added code under the functions.php file in the child theme – https://prnt.sc/bZ1urEKp9OWN
Action was used: etheme_before_single_product_image
Please check.

Kind Regards,
8theme team

#374431 Copied In reply to: Issue with Advanced Product Labels plugin

Rose Tyler

Support staff

November 22, 2023 at 15:12

Hello, Mirko,

Thank you for your test and for the response!

Kind Regards,
8theme team

#374430 Copied In reply to: Sticky cart when select an option it disappears

Rose Tyler

Support staff

November 22, 2023 at 14:52

Hello, Mirko,

We appreciate your prompt response.

Please check it now.

Kind Regards,
8theme team

#374427 Copied In reply to: Sticky cart when select an option it disappears

Rose Tyler

Support staff

November 22, 2023 at 14:49

Hello, Stefan,

Please check now.
We’ve changed this part https://prnt.sc/DYYDTSAbSYwj and https://prnt.sc/5b6spGsUaEdO

Kind Regards,
8theme team

#374425 Copied In reply to: Contact form 7 layout issues, not on the same row
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Forum Replies Created

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