Hello, Jennifer,

Please provide temporary wp-admin access one more time.

Kind Regards,
8theme team

Hello, Jennifer,

It looks like the settings from Theme Options were reset.
Do you have a backup? Contact your hosting provider and ask about the backup.
We did nothing that may have caused this situation from your side, so it is strange.

Kind Regards,
8theme team

Hello, @Nicolo,

We appreciate your prompt response.

1/ Please check now – https://prnt.sc/b2tsDxZGb9tB ( https://prnt.sc/J1tj9jPwDTNw ).

2/ Private Content.

Best regards,
The 8Theme Team

Hello, Parhelion,

Thank you for contacting us and for using XStore.

Please submit a new topic https://prnt.sc/ahi-uo7KFK3a for your question https://www.8theme.com/forums/xstore-wordpress-support-forum/

Provide temporary wp-admin and FTP access, so we can check what can be done to help you.
To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

Kind Regards,
8theme team

Hello, Pawel,

Thank you for reaching out to us with your concern regarding the Authorized Redirect URL for the social login feature.

We appreciate your diligence in following our instructions. The URL provided in our guide (https://www.8theme.com/documentation/xstore/troubleshooting/facebook-login/) is indeed intended for the Google login setup within our XStore panel https://prnt.sc/OWn1P-oaE3yZ , and no additional plugins are required for this functionality.

Should you be utilizing a third-party plugin for social login purposes, please note that we are unable to guarantee its compatibility or provide support for its specific configuration and operation.

We are committed to ensuring a smooth experience with our services, so if you have any further questions or require additional assistance with our native features, please do not hesitate to contact us.

Kind Regards,
8theme team

Hello, Alan_ruiz,

First and foremost, please accept our sincerest apologies for the frustration and inconvenience you have experienced with our theme. We understand how disheartening it can be to encounter issues, especially after taking all the recommended steps to ensure compatibility and performance.

We are also not sure what action caused the problem, but the issue disappeared once we clicked on the edit page using Elementor and on Update content.
Please clear cache and check now.

Kind Regards,
8theme team

Hello, Jennifer,

While we checking your site we saw the styling changes (like switching from parent theme child theme – theme options settings are different), are you working there right now?

When you temporarily delete that particular post, the next one will be the first, does it have the same problem with the date, comments, and image link?

Kind Regards,
8theme team

Hello Marius,

Thank you for reaching out to us.

Please note that we do not give a guarantee for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

Customization Services: The customization you seek is beyond the scope of our standard support services. We invite you to utilize our dedicated customization panel for tailored assistance. A skilled team, which includes experienced designers and developers, is available to provide you with the necessary support. You can access customization services at https://www.8theme.com/account/#etheme_customization_panel
Should you wish to provide additional details or specific requirements, the dev team is ready to assist you. They will guide you through the process to ensure a bespoke solution that meets your unique needs.

Kind Regards,
8theme team

Hello, Stephan,

Thank you for reaching out to us with your query about integrating the XStore theme into your existing WordPress setup.

We highly recommend setting up a staging environment—a complete copy of your live site—where you can safely upload and activate the XStore theme. This will allow you to explore its features and conduct any necessary tests without affecting your live site’s SEO or user experience.

Regarding your current theme, if it utilizes the Kirki plugin, please be aware that our XStore Core includes the Kirki framework within its codebase. To prevent any potential conflicts, we advise you to deactivate the Kirki plugin when using XStore.

You can indeed install the XStore theme alongside your current theme in WordPress without deleting the existing one. However, to ensure that your pages remain intact and function correctly, it’s crucial to perform this action on the staging site first. Once you have confirmed that everything is working as expected, you can then safely make the switch on your live site.

Kind Regards,
8theme team

Hello, Carlos ramos,

Private Content.

Kind Regards,
8theme team

Hello, Rosadepaz,

Thank you for reaching out to the XStore Support Team.
Please accept our apologies for the delay in responding to your inquiry.

We have encountered an issue with the access credentials you provided; currently, we are unable to access your Dashboard. To proceed, we kindly request that you assign an administrator role to the user in question.

Additionally, we have identified several areas that require your attention:

1. We have observed errors in the browser console after adding a product to the cart. You can view these errors via the following link: https://prnt.sc/db4SiuESJL3S. We recommend investigating the source of these errors, which may stem from a third-party plugin or custom code.

2. We would appreciate it if you could verify the functionality of emails when the Storefront (the default WooCommerce theme) is activated on your site. Should the issue persist irrespective of the theme, we advise reaching out to your hosting provider and WooCommerce support for further assistance.

3. It is important to note that each additional plugin may slightly reduce site performance and potentially lead to compatibility issues. We suggest conducting a test by deactivating all third-party plugins to observe site behavior. Subsequently, reactivate the plugins one by one to identify any specific conflicts.

For your reference, our support policy is outlined here: https://www.8theme.com/documentation/xstore/support/support/. Our team is equipped to assist with queries that are directly related to our theme only.

For a more efficient resolution process, please submit distinct questions through separate threads on our support forum: https://www.8theme.com/forums/xstore-wordpress-support-forum/. This will enable us to provide you with the fastest possible answers.

We appreciate your cooperation and look forward to resolving these issues.

Kind Regards,
8theme team

Hello, Yasir Alam 8Theme ,

You’re welcome!

Kind Regards,
8theme team

Hello,

Thank you for reaching out to us with your query. We appreciate your interest in enhancing the functionality of your single product pages.

It is a grouped product in your example, you can create it by following WooCommerce documentation – https://woo.com/document/managing-products/#adding-a-grouped-product

Also, we have our own feature “Frequently Bought Together” (available for simple products only) – https://www.8theme.com/documentation/xstore/xstore-features/frequently-bought-together/ Example – https://prnt.sc/YRQy0gnmKaZj https://xstore.8theme.com/elementor/demos/phone-service/product/the-magsafe-duo-charger-conveniently-charges-compatible-devices/#tab-reviews

Kind Regards,
8theme team

Hello, Yasir Alam 8Theme ,

We appreciate your prompt response.

Please check now – https://prnt.sc/cvHNxgC_UyVS > https://prnt.sc/EECfp29BKZri

Kind Regards,
8theme team

Hello, Slavomir,

We appreciate your prompt response.

Your site is under maintenance mode, so we can’t check the Shop page. Please provide temporary wp-admin access.
To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

Do you use the new Archive Builder with Elementor for the Shop page layout? If so, please be informed that the Off-Canvas feature for the sidebar is not available right now. This will be added within 2-3 weeks. We are currently working on it. Sorry for the inconvenience.

Best regards,
The 8Theme Team