Wish list is empty even if you add something.

This topic has 4 replies, 2 voices, and was last updated 7 months, 3 weeks ago ago by Rose Tyler

  • Avatar: salmi
    salmi
    Participant
    November 22, 2023 at 21:18

    Hello, if you put something on the wish list or comparison list and you go to the wish list or comparison list page, you won’t find any items there.

    Please, contact administrator
    for this information.
    3 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 23, 2023 at 07:42

    Hello, Salmi,

    Thank you for reaching out to us with your concern. We understand that you are experiencing an issue where items added to the wish list or comparison list are not appearing on their respective pages.

    We would like to inform you that we have not encountered such problems on our test sites. However, to assist you better, we have a couple of suggestions that might help resolve the issue:

    1. Do you use a cache plugin? If so, could you please try disabling this plugin to see if the problem is resolved? Cache plugins can sometimes cause a delay in updating content on the site.

    2. Are you using a CDN (Content Delivery Network)? If yes, it might be worth temporarily disabling CDN caching to check if that is causing the issue.

    We kindly ask you to perform these tests and share the results with us. Your feedback is crucial in helping us determine the next steps to take in order to solve this problem.

    Kind Regards,
    8theme team

    Avatar: salmi
    salmi
    Participant
    November 23, 2023 at 12:11

    Hello, yes if I deactivate the siteground cache then it works. How can I solve the problem now?
    https://prnt.sc/27xqNVWzzEFd

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 23, 2023 at 13:45

    Hello, Salmi,

    Add

    xstore_wishlist_ids
    xstore_wishlist_ids_0

    in Reject Cookies field of the cache plugin, for example – https://www.8theme.com/topic/wishlist-removed-items-reappear-after-page-reload-only-when-not-logged-in/#post-345307

    Best Regards,
    8Theme’s Team

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