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Theme is slow and functions strangely when being run from a facebook ad (not a browser)

This topic has 2 replies, 2 voices, and was last updated 5 months, 1 weeks ago ago by Rose Tyler

R00FTOPFIDDLER

Participant

November 23, 2023 at 03:16

I am trying to run a facebook ad and have been testing the ad. When you select colors / sizes and then try to click into the product sometimes it just freezes on the page.

If you do not select anything and then click on a product it takes a very long time to load, and if someone clicks the product again during loading, it seems to also freeze.

I have run these tests only on mobile, as you would still be in a browser on a desktop.

#374466 Copied Theme version: 9.2.4

1 Answer

Rose Tyler

Support staff

November 23, 2023 at 09:55

Hello, R00FTOPFIDDLER,

Thank you for reaching out to us.

To assist you further with the issue you’re experiencing, we kindly ask that you record a video demonstrating the problem. Once you have the video ready, please upload it to a file-sharing service such as WeTransfer (https://wetransfer.com/) and share the download URL with us.

Additionally, please provide the URL of your website along with temporary wp-admin access credentials so that we can investigate the matter more thoroughly.
To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

We appreciate your cooperation.

Kind Regards,
8theme team

#374501 Copied
Tagged: browser issues, running from facebook ad, slow theme performance, strange functioning, website speed optimization, wordpress woocommerce templates
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