Hello, Jhen,

We appreciate your prompt response.

We would like to inform you that we have successfully removed the code from the royal-child/style.css file. However, it appears that the changes are not yet reflected on your website, likely due to caching issues. We kindly ask that you clear your CDN cache to ensure that the updates are visible. Should you require assistance with this process, please do not hesitate to reach out to your hosting provider.

Kind Regards,
8theme team

Hello, Mitul,

We appreciate your prompt response.

1. Navigate to the ‘Appearance’ section, then ‘Menus’, and click on ‘Screen Options’. Here is a link for your reference: https://prnt.sc/VpH6YeIwUcVr. Upon completion, you should see the following result: https://prnt.sc/GtTwXQDu4DJG.

2. Go to ‘Theme Options’, select ‘Header Builder’, and then choose the ‘All departments’ option > select the appropriate menu.

We trust that the information provided will be of significant assistance to you.

Kind Regards,
8theme team

Hello, Mitul,

We are grateful for your swift response to our previous communication.

Please provide temporary wp-admin access via the Private Content area.
To grant wp-admin access, please follow these steps:
1. Navigate to the Dashboard of your WordPress site.
2. Create a new user account with an administrator role.
3. Share the newly created username and password with us via the Private Content area.

In short, you create a menu via Appearance > Menus > Save it the first time and reload the page > edit menu items and select static blocks as in the example – https://prnt.sc/RhlsAJXB20cZ

Please be advised that you have the option to adjust the video quality and playback speed at your convenience: https://prnt.sc/WDOMH5KFMUXN

Thank you for your cooperation and we look forward to hearing from you soon to assist you further.

Kind Regards,
8theme team

Hello, TomP,

Thank you for your swift response to our previous communication.

To effectively diagnose and resolve the issue you are encountering, we kindly recommend that you begin by deactivating all third-party plugins, specifically those not included with the XStore theme. This includes any caching plugins you may have installed. For your convenience, a comprehensive list of plugins that come bundled with XStore can be found at the following URL: https://www.8theme.com/documentation/xstore/plugins/included-plugins/.

Once you have disabled these plugins, please proceed to clear your browser’s cache and re-evaluate the checkout functionality on your website. It is conceivable that one of the non-standard plugins could be contributing to the problem at hand.

After completing these steps, we would greatly appreciate it if you could document the issue with a video and share it with us. You may upload the video to a file-sharing service and provide us with the link for review.

We are committed to assisting you in resolving this matter and look forward to your update.

Kind Regards,
8theme team

Hello, DEVELOWEB,

We appreciate your reaching out and for your continued use of XStore.

For guidance on domain patterns applicable to staging sites, we kindly direct you to the following resource: [How to Register/Deregister XStore Theme Live/Staging Websites](https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/). We request that you adhere to the patterns provided therein.

Should you wish to propose a new domain pattern, we invite you to submit your request through the form available on our [Taskboard page](https://www.8theme.com/taskboard/). Our development team will review and address your submission accordingly.

To ensure the optimal performance of XStore, it may be necessary to alter the structure of your current domain or to activate XStore as on a live site.

Should you have any further inquiries or require additional assistance, please feel free to contact our support team. We are committed to providing you with the support you need.

Kind Regards,
8theme team

Hello, Proyectoswebit,

We are pleased to inform you that we have successfully imported the demo content. We kindly ask that you review it at your earliest convenience.

Kind Regards,
8theme team

Hello, Mitul,

We appreciate you reaching out to us and for choosing XStore for your needs.

We kindly invite you to view the following instructional videos which may provide further assistance:
– https://youtu.be/7QluEYxznKs?feature=shared
– https://youtu.be/JiI6qDaVtY4?feature=shared
– https://www.youtube.com/c/8theme/videos

Should you have any further inquiries or require additional support, please feel free to contact us. Our customer service team is readily available to provide you with the assistance you need.

Kind Regards,
8theme team

Hello, Proyectoswebit,

We appreciate you reaching out to us and for your continued use of XStore.

Could you please confirm if the Advanced Checkout feature is currently enabled on your website? You can verify this by navigating to Theme Options > WooCommerce > Cart/Checkout Layout, where you have the option to either disable Advanced Checkout or modify the Layout.

Additionally, we invite you to explore our new editor for customizing the Cart and Checkout pages. For guidance on using this feature, please refer to our documentation: https://www.8theme.com/documentation/documentation/xstore-builders/xstore-cart-page-builder-with-elementor/. Within this editor, you also have the capability to replace the default breadcrumbs with an alternative element, as shown here: https://prnt.sc/EQUJqv5bV-ju.

Should you require any further assistance, please do not hesitate to contact us.

Kind Regards,
8theme team

Hello, TomP,

Thank you for getting in touch with us.

We are reaching out to inquire if the issue you’ve encountered continues to occur only with our theme. For diagnostic purposes, could you kindly switch to the Storefront (default WooCommerce theme, Appearance > Themes) temporarily and inform us of the outcome?

We kindly recommend that you take a complete backup of your site before proceeding.

Your cooperation in this matter is greatly appreciated, as it will help us provide you with the most effective support.

Kind Regards,
8theme team

Dear GTP,

We appreciate your prompt response.

We have taken the liberty of adding an example to your Home page. We kindly request that you review the update at your earliest convenience – https://prnt.sc/ZuM4-VEC8tkB

Best regards,
The 8Theme Team.

Hello, Atahan,

We appreciate your reaching out to us and for choosing XStore for your needs.

To proceed further, we kindly request that you provide us with your FTP access credentials.
This should include the FTP host, username, password, port number, and encryption type. If you require assistance in creating these credentials, we advise that you contact your hosting provider for expert guidance and support.

Thank you for your cooperation.

Kind Regards,
8theme team

Hello, Creatica,

Thank you for reaching out to us with your concern.

Hello, Creatica,

Thank you for reaching out to us with your concern.

We have implemented the necessary adjustments and would like to invite you to review the changes at your earliest convenience https://prnt.sc/hnGP261VCYKr
Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Kind Regards,
8theme team

Hello, @GTP,

We appreciate your prompt response.

We would like to inform you that a static block containing the desired content can be inserted via the following navigation path: Appearance > Widgets > Header Banner Area.

Kind Regards,
8theme team

Hello, @GTP,

Thank you for your response.

3a) We confirm that it is indeed possible.

3b) We apologize for any inconvenience; however, we find your request to be somewhat ambiguous. Would you be so kind as to furnish us with a few screenshots to enhance our comprehension of the matter?

Item 4 has been duly forwarded to our technical department for further attention.

Kind Regards,
8theme team

Hello,

Thank you for getting in touch with us.

We kindly ask you to download the necessary files using the following link:
https://we.tl/t-U4hyStlzjZ

Kind Regards,
8theme team