This topic has 6 replies, 2 voices, and was last updated 10 months ago ago by Rose Tyler
pls help me check short white space
like https://s.dejavu.studio/i/x5QFzD red zone
https://boardgamer.org/product-category/%e9%81%8a%e6%88%b2%e9%a1%9e%e5%9e%8b/%e7%ab%b6%e9%80%9f/
cell phone view see a lot of space
Hello, Jhen,
We appreciate you contacting us regarding the issue you have encountered.
Upon investigation, we have determined that the root of the problem lies within the custom CSS code https://prnt.sc/AdJUpIMi86gY . It appears that one instance of the code has been inserted into the child theme’s style.css file, and another instance is present in the Theme Options under Global Custom CSS.
Should you require any further assistance, please do not hesitate to reach out.
Kind Regards,
8theme team
can you help me fix it
Hello, Jhen,
We appreciate your prompt response.
We have successfully removed the specified code as per your request from Theme Options: https://prnt.sc/0TXik1uKpFpg. However, we are unable to make the necessary changes to the child theme without FTP access. Could you please provide us with the FTP access details?
We appreciate your cooperation.
Kind Regards,
8theme team
here is the ftp data
Hello, Jhen,
We appreciate your prompt response.
We would like to inform you that we have successfully removed the code from the royal-child/style.css file. However, it appears that the changes are not yet reflected on your website, likely due to caching issues. We kindly ask that you clear your CDN cache to ensure that the updates are visible. Should you require assistance with this process, please do not hesitate to reach out to your hosting provider.
Kind Regards,
8theme team
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