Hello, TomP,

In this case, we advise you to check your custom modifications in the mentioned file or contact the person who edited the file. We apologize, but we cannot be responsible for custom code added by someone else. We hope for your understanding.

Best Regards,
The 8Theme Team

Hello, Tanguy,

We appreciate you reaching out to us and for choosing XStore for your needs.

To assist you, we kindly request that you provide us with temporary administrative access to your WordPress dashboard. This will enable us to review your settings and ensure that we can offer the most accurate support.

Thank you for your cooperation and understanding.

Kind Regards,
8theme team

Hello,

We appreciate your decision to reach out to us and for your continued use of XStore.

Regarding your inquiry about the translation of the “Addresses” tab within the My Account section of your website, we would like to inform you that this feature originates from the WooCommerce plugin. For assistance with this matter, we kindly suggest that you contact WooCommerce support directly at: https://wordpress.org/support/plugin/woocommerce/

Furthermore, we request that you provide us with a Custom Login URL to proceed with addressing your concerns.

We are committed to ensuring your satisfaction and are here to assist with any further questions or needs you may have.

Kind Regards,
8theme team

Hello, Armatactica,

Thank you for getting in touch with us.

For your convenience, we have provided links to the plugin comments section where you can find relevant discussions – https://prnt.sc/Gfr1SXuKiSLT https://codecanyon.net/item/woocommerce-amazon-affiliates-wordpress-plugin/3057503/comments?term=import+image+size&from_buyers_and_authors_only=0&order_by=relevance

Upon review, we have noted that the image titled “Gerber-Herramienta-0.jpg” has specific dimensions, which you can view here – https://prnt.sc/oXZMKsIPX9S2 , the image block on the single product page has 716px width https://prnt.sc/DgHPEfQ54Wbv , and the height of the image is taken proportionally to the initial image height.
Because of this, we asked you to change the width of section that contains the gallery – https://prnt.sc/b7OXv6TQKp4B

While it is possible to alter the image height using custom CSS, such as the code snippet provided below, this may not yield the optimal result:: https://prnt.sc/MUPRm275sbdc

.single-product .swipers-couple-wrapper .swiper-wrapper img {
    max-height: 716px;
}

For the best visual presentation of your product images, we recommend utilizing a graphics editor to standardize the size of your images or adjust them to the proportions that best fit your requirements before uploading them to your media gallery.

Should you require further assistance or have any additional questions, please do not hesitate to reach out.

Kind Regards,
8theme team

Hello, MAHDAR,

Thank you for reaching out to us.

We are unable to log in using the credentials you have provided.

The behavior displayed in your video is consistent with the intended functionality of the widget in question, so there is no problem or bug.
In your case, we suggest adding the Active Product Filters widget to the sidebar, where you can view and remove any unnecessary filters.

If you wish a developers team can personally assist you via customization service.
To get started, please follow this link to send your request with requirements – https://prnt.sc/PZkD4AEf27qO https://www.8theme.com/account/#etheme_customization_panel , and a detailed estimate for the customization work will be prepeared. Our goal is to create a design that aligns with your vision and enhances your website’s appearance and functionality.
Customize your website to suit your needs and make it stand out with expert dev team.

Thank you for your cooperation and understanding.

If you have any other questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, Mitul,

We appreciate your prompt response.

1/ Regarding the mega menu, although there is a width option available as shown here: https://prnt.sc/4u_f9c2hojJ_, for your specific situation, we have configured the Dropdown type and implemented custom CSS code as illustrated here: https://prnt.sc/3cU637PahHxy. We kindly ask you to review the outcome at the following link: https://prnt.sc/sHEhI1iDrHEh.

2/ Upon review, everything appears to be fine.

3,4/ These issues have been addressed and resolved.

We appreciate your attention to these matters and look forward to your feedback.

Kind Regards,
8theme team

Hello, TomP,

To proceed further, we kindly request that you provide us with temporary FTP access.
This should include the FTP host, username, password, port number, and encryption type. If you require assistance in creating these credentials, we advise that you contact your hosting provider for expert guidance and support.

Thank you for your cooperation.

Kind Regards,
8theme team

Hello, DEVELOWEB,

Thank you for getting in touch with us.

We are pleased to inform you that the issue has been resolved. Kindly verify the solution at your earliest convenience.

Kind Regards,
8theme team

Hello, DEVELOWEB,

We have completed the requested task. Kindly review the changes at your earliest convenience.

Kind Regards,
8theme team

Hello, Despoina,

Thank you for reaching out to us with your request. We would be delighted to assist you with translating the shopping cart, checkout, and breadcrumbs on your website.

May we kindly request that you provide us with the URL of your site along with temporary wp-admin access?

Kind Regards,
8theme team

Hello, PJone,

We appreciate your prompt response.

We kindly request that you navigate to Theme Options, then select WooCommerce, followed by Shop Page Layout, and finally adjust the Sidebar Position For Mobile by changing it from Top to Off-canvas. This serves as a provisional measure.

Please be assured that we have escalated this issue to our development team for resolution. We will provide you with an update as soon as the matter has been addressed.

Kind Regards,
8theme team

Hello, @jungeun,

We are grateful for your swift reply.

To proceed, kindly navigate to the page editing interface within Elementor. Once there, access the settings for the specific section that includes the slider and please ensure that the ‘stretch’ option is deactivated.

We trust that you will find this guidance useful.

Kind Regards,
8theme team

Hello, PJone,

We are grateful for your swift reply and apologize for any inconvenience you may have experienced.

We suspect that the issue you are experiencing may be related to cache inconsistencies. We kindly request that you perform the prescribed diagnostic tests while also ensuring that you clear your cache.
Should the problem persist after these steps, please do not hesitate to inform us and provide FTP access credentials so that we may further investigate the matter.

We would like to note that we have not encountered this issue on our test sites, and we have not received reports of such problems from other customers following the recent update.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

Hello, PJone,

Thank you for getting in touch with us.

1/ To effectively diagnose and resolve the issue you are encountering, we kindly recommend that you begin by deactivating all third-party plugins, specifically those not included with the XStore theme. This includes any caching plugins you may have installed. For your convenience, a comprehensive list of plugins that come bundled with XStore can be found at the following URL: https://www.8theme.com/documentation/xstore/plugins/included-plugins/.
Once you have disabled these plugins, please proceed to clear your browser’s cache and re-evaluate the checkout functionality on your website. It is conceivable that one of the non-standard plugins could be contributing to the problem at hand.

2/ We kindly request that you verify whether the issue continues to occur when the parent theme is activated. This will help us determine if the problem was induced by modifications made to the child theme files.

Kind Regards,
8theme team

Hello, TheOne,

Thank you for contacting us and for using XStore.

We kindly request that you verify the functionality by disabling the new builder https://prnt.sc/4RYWDkvZMpky and reverting to the default layout. Additionally, please provide us with the URL of a product that contains more than five related products, as well as temporary FTP access credentials.

Thank you for your cooperation.

Kind Regards,
8theme team