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Subscriptions plugin and out of stock products issues

This topic has 6 replies, 2 voices, and was last updated 4 months, 3 weeks ago ago by Rose Tyler

Hempednyc

Participant

December 11, 2023 at 20:35

Hi.

1. Product Data block on Product Edit page is missing the content for Subscriptions Tab (All Products Subscriptions plugin).
2. Category page has some Out Of Stock items and only the Product Title is still clickable but image is not.
3. Out Of Stock items can still be added to cart even after disabling it on WooCommerce > Settings > Products.

Thanks.

Please, contact administrator
for this information.

#376343 Copied Theme version: 9.2.2 WooCommerce version: 8.2.1

5 Answers
Rose Tyler

Support staff

December 12, 2023 at 11:19
Hello, Hempednyc,

Thank you for reaching out to us with your concerns.

We kindly request that you post your inquiries through separate threads – https://www.8theme.com/forums/xstore-wordpress-support-forum/ . This approach will facilitate our communication and allow various specialists to better focus on your needs.

Regarding your current issues:

1. Could you please provide us with a more detailed description of the specific block that is missing? Additionally, clarify whether this issue is occurring on the front end or the back end of the single product page. We would also appreciate it if you could test the functionality with the Storefront (default WooCommerce theme) and share a video with us demonstrating the desired outcome.

2/ The behavior you’ve mentioned is set by default but can be modified with the following custom CSS code:
```
.products-loop .outofstock .out-of-stock + .product-content-image, .productCarousel .outofstock .out-of-stock + .product-content-image {
    pointer-events: all;
}
```
3. Please provide us with the URL of the product in question. We also request that you conduct a test to observe the functionality when the Storefront theme is activated and share your findings with us.

We look forward to your response and are here to assist you with any further questions or concerns you may have.

Kind Regards,
8theme team
#376396 Copied
Hempednyc

Participant

December 12, 2023 at 15:15

Hi.

1. Issue number one can be seen here:
https://postimg.cc/4HyS2wBy
https://postimg.cc/kVkGght3

Image one is on our new site (xStore) the second is on our live site how it should be.

2. Fixed, thanks.

3. For example: https://woocommerce-714722-3816278.cloudwaysapps.com/product/delta-9-fruit-gummies/

You can add product that is Simple Product to the cart even when out of stock.

Thanks.

#376436 Copied

Rose Tyler

Support staff

December 12, 2023 at 16:58

Hello, Hempednyc,

We appreciate your prompt response.

1/ We kindly request you to conduct a check by activating the default WooCommerce Theme – Storefront (Appearance > Themes). This is to ascertain whether the issue you are experiencing is due to our theme or not. Let us know the result.

2/ You’re welcome!

3/ We’ve selected for the product out of stock status – https://prnt.sc/ztcs-42Nf5ZT and it can’t be added to the cart now.

Kind Regards,
8theme team

#376447 Copied
Hempednyc

Participant

December 13, 2023 at 18:36
We have an issue after solving the above, we want to move the price below the short description. We usually use:
```
remove_action( 'woocommerce_single_product_summary', 'woocommerce_template_single_price', 10 );
add_action( 'woocommerce_single_product_summary', 'woocommerce_template_single_price', 30 );
```
Nothing works, nothing happens! We tried clearing cache, changing priorities, etc.
#376589 Copied
Rose Tyler

Support staff

December 14, 2023 at 07:12

Hello, Hempednyc,

Thank you for getting in touch with us.

Upon reviewing your website, we have observed that you are utilizing the Single Product Builder, which allows for the reordering of elements without the need for supplementary coding. For your reference, here is an example: https://gyazo.com/68516f26cdc68d68c2648a5476160bc5

According to your choice to use the Single Product Builder, there is a fully different structure of actions. Most of them are coming from XStore theme/XStore Core. So that default woocommerce actions will not work normally, because if they would then there could not be such customizable options to use for the builder.
List of actions: https://www.8theme.com/topic/i-have-installed-yith-woocommerce-dynamic-pricing-and-discounts/

We hope this information is helpful.

Kind Regards,
8theme team

#376618 Copied
Tagged: out of stock woocommerce, woocommerce plugin troubleshooting, woocommerce product stock problems, woocommerce subscriptions plugin, wordpress subscriptions plugin fixes, wordpress themes issues
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