Dear Khurram Virk,

Thank you for your response.

We kindly request that you disable the “Ajax Add To Cart” feature through the Theme Options and observe its functionality thereafter. Should the issue persist, we would be grateful if you could provide us with FTP access credentials to further investigate the matter.

Thank you for your cooperation.

Kind Regards,
8theme team

Hello, Mathew,

We would like to inform you that our Taskboard page utilizes a third-party service which, regrettably, appears to be incompatible with the Safari browser.
We kindly request that you use Google Chrome when accessing the Taskboard page henceforth.
We apologize for any inconvenience this may cause.
Thank you for your cooperation!

Kind Regards,
8theme team.

Hello, Mathew,

We appreciate your prompt response.

Would you be so kind as to conduct a test of the https://www.8theme.com/taskboard/ using Google Chrome as well?

Kind Regards,
8theme team.

Hello, Inf3cti0n95,

Private Content

Kind Regards,
8theme team

Hello, Mathew,

We appreciate your prompt response.

Please be advised that our forum is designed to assist with existing settings only. For inquiries regarding new features and functional improvements, we kindly ask that you reach out to our development team directly through the following page: https://www.8theme.com/taskboard/

We are concerned to hear that you are experiencing difficulties with submitting a request on https://www.8theme.com/taskboard/ and would like to offer our assistance. To ensure optimal functionality, please verify that you are not using your browser’s incognito mode and attempt to access the page using the Google Chrome browser.

Additionally, if the issue persists, could you possibly record a video that clearly demonstrates the problem, including your browser and the actions taken on https://www.8theme.com/taskboard/? This will help us better understand and address the issue.

Kind Regards,
8theme team.

Hello, Inf3cti0n95,

Thank you for contacting us and for using XStore.

Private Content

Kind Regards,
8theme team

Hello, Countryman,

We appreciate your prompt response.

We kindly request that you review the following articles for your reference:
– Progress Bar: https://www.8theme.com/documentation/xstore/xstore-features/progress-bar/
– Cart & Checkout Progress Bar: https://www.8theme.com/documentation/docs/cart-checkout-progress-bar/

Should you have any further inquiries, please do not hesitate to contact us.

Kind Regards,
8theme team

Hello,

Thank you for reaching out to us with your query.

To provide you with the most accurate guidance, could you please specify the page and elements you are referring to? Additionally, if you could provide us with more details on how you would like the reordering to be structured (e.g., alphabetical, by date, by custom priority), it would help us tailor our instructions to your needs.
Provide some screenshots for our better understanding of your request.

We look forward to your response and are here to assist you with any further questions or concerns you may have.

Best Regards,
8Theme’s Team

Hello, Hempednyc,

We appreciate your prompt response.

1/ We kindly request you to conduct a check by activating the default WooCommerce Theme – Storefront (Appearance > Themes). This is to ascertain whether the issue you are experiencing is due to our theme or not. Let us know the result.

2/ You’re welcome!

3/ We’ve selected for the product out of stock status – https://prnt.sc/ztcs-42Nf5ZT and it can’t be added to the cart now.

Kind Regards,
8theme team

Hello, @Mac,

Thank you for getting in touch with us.

We would like to inform you that it is not necessary to manually add a page title. Instead, you can simply activate the Breadcrumbs feature through the page settings. For your convenience, here is a direct link to screenshot of relevant settings: https://prnt.sc/QvO-tR9pdlGK

Should you require any further support, please do not hesitate to contact us.

Kind Regards,
8theme team

Hello, Ryan,

Thank you for contacting us and for using XStore.

We suggest that you turn off the Mobile Content Optimization option (Theme Options > General) if you are using a cache plugin for mobile devices, as both optimization options can conflict with each other.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, Rohit,

We appreciate you reaching out to us and for choosing XStore for your needs.

We would like to suggest that you explore the solution provided in the following discussion: https://www.8theme.com/topic/add-custom-meta-woocommerce-product/

Should you require any further assistance, please do not hesitate to contact us.

Kind Regards,
8theme team

Hello, Countryman,

We are grateful for your swift reply to our previous communication.

For your convenience, we have compiled a selection of instructional videos, some of which are about the Header Builder, which can be accessed at the following link: https://www.youtube.com/c/8theme/videos.

To assist you further, could you please specify the exact text you wish to incorporate into the header, as well as its intended location? We recommend utilizing the HTML block element for this purpose.

Additionally, we kindly request that you provide the URL of your website along with temporary administrative access credentials. This will enable us to create a tailored example for you.

We look forward to your response and are here to offer any further assistance you may require.

Kind Regards,
8theme team

Hello, Hempednyc,

Thank you for reaching out to us with your concerns.

We kindly request that you post your inquiries through separate threads – https://www.8theme.com/forums/xstore-wordpress-support-forum/ . This approach will facilitate our communication and allow various specialists to better focus on your needs.

Regarding your current issues:

1. Could you please provide us with a more detailed description of the specific block that is missing? Additionally, clarify whether this issue is occurring on the front end or the back end of the single product page. We would also appreciate it if you could test the functionality with the Storefront (default WooCommerce theme) and share a video with us demonstrating the desired outcome.

2/ The behavior you’ve mentioned is set by default but can be modified with the following custom CSS code:

.products-loop .outofstock .out-of-stock + .product-content-image, .productCarousel .outofstock .out-of-stock + .product-content-image {
    pointer-events: all;
}

3. Please provide us with the URL of the product in question. We also request that you conduct a test to observe the functionality when the Storefront theme is activated and share your findings with us.

We look forward to your response and are here to assist you with any further questions or concerns you may have.

Kind Regards,
8theme team

Hello, GTP,

We appreciate your prompt response.

4/ It is indeed possible to apply the code to a selected element. To do so, please insert the code within the settings of the specific element with selector, for example – https://prnt.sc/GdfGVsZ8qRPA

selector .etheme-marquee {
     -webkit-mask-image: linear-gradient(90deg,transparent,#000 20%,#000 80%,transparent);
    mask-image: linear-gradient(90deg,transparent,#000 20%,#000 80%,transparent);
}

5, 6/ You’re welcome!

Kind Regards,
8theme team