Hello,

We hope this message finds you well.

We are writing to inform you that we have introduced a new feature on our support forum that allows for the direct uploading of screenshot files. This enhancement is designed to streamline your experience by eliminating the need to use third-party services for sharing screenshots.

Warm regards,
The 8Theme Team

Hello, Jose Hernan,

Thank you for reaching out to us and for providing a detailed description of the issue you are experiencing with the XStore theme after updating to version 9.2.7. We understand that the presentation of the “Radio List” form element on your store page has been altered, and we appreciate the screenshots you have provided to illustrate the changes you’ve noticed.
We apologize for any inconvenience this may have caused.

Upon reviewing your Shop page both as a new user (https://prnt.sc/a7ZPXHPRnMG_) and after login (https://prnt.sc/IZMw0aP2Bwtr), we were unable to detect the issue mentioned. Therefore, we suggest that you clear your browser’s cache as a potential solution.

Should you require any further assistance, please do not hesitate to reach out to us.

Best Regards,
8Theme’s Team

Hello, SarthakKukreti,

We would like to inform you that a response has been sent to your query via email. Kindly review the message at your earliest convenience. Additionally, please note that you have the option to cancel your subscription through your account page.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us with your request.

XStore supports all the default WooCommerce product types: simple, variable, external and grouped. An example of the external product you can check here – https://xstore.8theme.com/product/bae-top/
Please read about adding External products in this article – https://woo.com/document/managing-products/#adding-an-external-affiliate-product

Kind Regards,
8theme team

Hello, Hafunerix,

You’re welcome!

Custom CSS code can be used:

.single-product .et_product-block>.price {
    font-family: 'Poppins';
    font-weight: 500;
}

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best regards,
The 8Theme Team

Hello,

Thank you for reaching out to us with your query.

Please clear the cache and check now.

Read more about variable products –
https://woo.com/document/variable-product/#:~:text=Variable%20products%20in%20WooCommerce%20let,small%20and%20in%20different%20colors.

Best Regards,
8Theme’s Team

Hello, TopGuides,

Thank you for reaching out to us with your inquiry. We appreciate the opportunity to assist you.

Please be informed that you have the ability to modify page URLs and titles using the Quick Edit feature, as depicted in the following screenshot: https://prnt.sc/TjhRZuudVTtU. Our theme imposes no limitations on this functionality, as it is inherent to WordPress and WooCommerce. We recommend that you apply the changes to a single page initially and verify the outcome.

Best Regards,
8Theme’s Team

Hello, TheOne,

Please add all licenses to your account page on our site, and let us know.

Currently, you can purchase only 1 license for 1 project.

Kind Regards,
8theme team

Hello, TheOne,

Thank you for getting in touch with us.

Done. You should not have a problem after the update.
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, Ecompro34,

Thank you for contacting us and for using XStore.

To better assist you with the slow order loading issue you’ve encountered, we kindly ask that you capture a video demonstrating the problem. Once recorded, please upload the video to a file-sharing service, such as https://wetransfer.com/, and share the link with us in the Private Content area provided for secure communication.

Furthermore, we would like to request temporary administrative access to your website’s wp-admin and FTP to perform the necessary support and maintenance tasks. To facilitate this, please create a new user account with administrative privileges in your WordPress Dashboard and securely provide the login credentials through the Private Content section.

For FTP access, we require the following information: FTP host, FTP username, FTP password, FTP port, and the type of FTP encryption being used. Should you need assistance in obtaining these details, we recommend contacting your hosting provider for guidance.

Please be assured that we treat all provided credentials with the highest level of confidentiality and care.

We are grateful for your cooperation and look forward to resolving the issue promptly.

Best Regards,
8Theme’s Team

Hello, AACoffee,

Thank you for reaching out to us with your concerns. We sincerely apologize for any inconvenience this has caused you and your customers.

Please downgrade the PHP version on your site to 8.1, your hosting provider can help with this. After that please update the theme and Core plugin – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/

Should the issue persist after completing these steps, we would require FTP access to further investigate the problem. For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello,

Could you please inform us of the version of the theme you were utilizing prior to the recent update? Additionally, we would appreciate it if you could describe the method by which the update was conducted.

We have observed that issues similar to the ones you are experiencing can arise when themes are switched on the website while a caching plugin is active.

Kind Regards,
8theme team

Hello, Zenka,

Thank you for reaching out to us with your query.

For guidance on updating the theme, kindly refer to the following article: https://www.8theme.com/documentation/xstore/theme-installation/theme-update/. Additionally, to assist you with updating the Core plugin, please consult this resource: https://www.8theme.com/documentation/xstore/plugins/plugins-update/.

You may also view the changelog at the following link: https://xstore.8theme.com/update-history/

We strongly recommend creating a backup of your website prior to initiating the update process. Your hosting provider should be able to assist you with this precautionary measure.

Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best Regards,
8Theme’s Team

Hello, Ziga32,

We appreciate your prompt response.

We kindly request that you visit the following link: https://xstore.8theme.com/studio/. Once there, please select the ‘Preview’ option, which can be found here: https://prnt.sc/y08all3F7BTB. This will allow you to view the version name, as shown here: https://prnt.sc/WvqsO0BUG8Ti. You should then be able to easily locate and import this version on your website.

Kind regards,
The 8Theme Team

Hello,

Thank you for contacting us and for using XStore.

Please clear cache and check now.

Next time you can edit Header Builder > Header Overlap > Breadcrumbs Padding (Overlap Only) , and Single Product Builder > Breadcrumbs > Computed box > paddings.

Kind Regards,
8theme team