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Page collapsed after update (9.2.6 -> 9.2.7)

This topic has 4 replies, 3 voices, and was last updated 3 months ago ago by Andrew Mitchell

Trektor

Participant

February 2, 2024 at 15:37

Hello there!

When I updated the theme from 9.2.6 to 9.2.7 the site totally collapsed.
Picture attached, you can see the difference.
What happened?

Files is visible for topic creator and
support staff only.

#382262 Copied Theme version: 9.2.7 WooCommerce version: 8.5.2

3 Answers

Rose Tyler

Support staff

February 2, 2024 at 15:56

Hello, Trektor,

Thank you for reaching out to us.

We would like to inquire whether you previously utilized a child theme and have since activated the parent theme. It is important to note that each theme possesses distinct Theme Options. Consequently, we kindly ask you to navigate to Appearance > Themes and reactivate the theme that was in use prior to the update.

Best Regards,
8Theme’s Team

#382264 Copied

Trektor

Participant

February 2, 2024 at 17:14

Hello Rose!

Thanks for the warning, I did not reactivate the child theme. Never had a problem before, when I updated the theme, it didn’t switch to the parent theme. This is strange for me.

Thanks for your help!

#382278 Copied

Andrew Mitchell

Support staff

February 2, 2024 at 17:14

Dear Trektor,

Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

Click here to share your insights: https://themeforest.net/downloads

Your support fuels our journey, and we appreciate it more than words can express.

Best Regards,
The 8Theme Team

#382279 Copied
Tagged: 9.2.7 update fixes, page collapse solution, woocommerce 9.2.6 problems, woocommerce update issues, wordpress themes, wordpress update troubleshooting
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Page collapsed after update (9.2.6 -> 9.2.7)

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