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Viewing 30 posts - 10,621 through 10,650 (of 68,227 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 1, 2024 at 15:56

    Hello, Nancy,

    We wish to inform you that we have deactivated the Static Blocks Cache and the Remove Query Strings From Static Resources features located within the Speed Optimization section of the Xstore Theme Options.

    Kindly clear your browser’s cache and proceed to verify the changes at your convenience.

    Furthermore, we would greatly appreciate it if you could provide us with a screenshot depicting the current display on the “aanbiedingen” page. This will assist us in better understanding the situation from your perspective.

    Thank you for your cooperation.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 1, 2024 at 15:52

    Hello, HadiHassoun,

    We appreciate your prompt response.

    Fixed. Please clear cache and check now, we’ve disabled this option for your mobile menu items – https://prnt.sc/rhbS0WGKf7vb

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 1, 2024 at 15:14

    Hello, Nancy,

    We appreciate your prompt response.

    We kindly request that you clear your cache and revisit the “aanbiedingen” page at your earliest convenience. We have made adjustments to the width of the container – https://prnt.sc/PC1OpzNNAl3k

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 1, 2024 at 15:06

    Hello, EmporioWeb,

    We kindly request that you provide us with temporary wp-admin and FTP credentials to facilitate necessary support and maintenance activities.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    We appreciate your cooperation in this matter and assure you that your credentials will be handled with the utmost confidentiality and care.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 1, 2024 at 15:05

    Hello, HadiHassoun,

    Thank you for contacting us and for using XStore.

    For your convenience, navigate to the following path within the theme settings: Theme Options > Header Builder > Mobile Menu > Dropdown Opening Action, and set it to ‘Off’.

    Should you require any further assistance, please do not hesitate to contact us.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 1, 2024 at 15:04

    Hello, Nancy,

    Thank you for contacting us and for using XStore.

    We can’t log in https://prnt.sc/isIfC5PLq5Xa , please temporarily disable 2FA.

    Thank you for your cooperation and we look forward to hearing from you soon.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 1, 2024 at 15:02

    Hello, Aatso,

    We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

    If the problem persists, we suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again. Do the same test for the default WooCommerce theme – Storefront. The issue may be due to your custom code in the Child Theme.

    Let us know the results.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 1, 2024 at 13:16

    Hello, Dagne,

    We appreciate your prompt response.

    Kindly proceed with downgrading the PHP version to 8.1. Your hosting provider should be able to assist you with this process. Once completed, please inform us whether this has resolved the issue.

    Best regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 1, 2024 at 13:10

    Hello,

    Thank you for contacting us and for using XStore.

    We are pleased to inform you that we have successfully uploaded the translations for both the XStore theme and the XStore Core plugin to your website. You may review these updates by accessing the Loco Translate tool.

    Should you require any further assistance or have any questions, please do not hesitate to contact us.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 1, 2024 at 11:27

    Hello, Dagne,

    Thank you for reaching out to us with your concern.

    1/ Navigate to Elementor > Tools > Regenerate CSS & Data.

    2/ Kindly proceed to Xstore > Theme Options > Speed Optimization. Once there, please locate and select Menu Dropdown Cache, Menu Cache, Static Blocks Cache, and Remove Query Strings From Static Resources. Subsequently, turn off these options.

    In the event that you are utilizing a cache plugin and CDN, we recommend temporarily disabling them.

    Furthermore, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand.

    Best regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 1, 2024 at 11:25

    Hello, Aatso,

    Thank you for contacting us and for using XStore.

    To deactivate the Catalog mode, please navigate to Theme Options and select WooCommerce. Should you encounter any issues, we advise checking for potential conflicts with any third-party plugins or custom code within the child theme.

    We would be grateful if you could inform us of the outcome.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 1, 2024 at 10:16

    Hello, Hafunerix,

    Thank you for contacting us and for using XStore.

    1, 2/ Custom CSS code can be used to change the height and font-size of mentioned buttons, for example, add the next code in Theme Options > Theme Custom CSS:

    .et_element .mini-cart-buttons .button {
        padding: 30px;
        font-size:30px !important;
    }

    3/

    .et_element .product_list_widget li .product-title a {
        font-family: 'Poppins';
    }

    4/ For further customization, we recommend reviewing the settings available under ‘Theme Options’ > ‘Typography’, ‘Theme Options’ > ‘Style’ > ‘Buttons’, and ‘Theme Options’ > ‘Breadcrumbs’. Should you encounter any difficulties in achieving the desired appearance through these settings, we are more than willing to assist you with additional custom CSS code.

    Best regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 1, 2024 at 09:26

    Hello,

    We would like to inform you that we are currently working on a significant update. At this time, our focus is on addressing existing bugs. Regarding new features, please be assured that we have taken note of your suggestions and will consider implementing them when the appropriate time comes.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 1, 2024 at 09:13

    Hello,

    You’re welcome!

    1/ Please check https://prnt.sc/if4dH8boVWKN maybe this is what you are looking for.

    2/ There is no such option for Select type of variation swatches, unfortunately.

    However, if you wish our developers team can personally assist you via our customization service (paid). To get started, please follow this link to send us your requirements – https://www.8theme.com/account/#etheme_customization_panel , and we will prepare a detailed estimate for the customization work. Our goal is to create a design that aligns with your vision and enhances your website’s appearance and functionality.
    Customize your website to suit your needs and make it stand out with our expert dev team.

    If you have any other questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 1, 2024 at 09:07

    Hello, Mitul,

    Thank you for providing a detailed description. Currently, the feature you are inquiring about is not available. However, you may attempt to add it by utilizing a third-party plugin.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 1, 2024 at 08:58

    Hello, TopGuides,

    We appreciate your prompt response.

    Please check the next examples: https://prnt.sc/OZLgy6grqG0p

    https://prnt.sc/8akdwQEM6hvO > https://prnt.sc/mUn-rWGPHj8t

    https://prnt.sc/qt3K_0_uOgeT > https://prnt.sc/FJOn5C480jPj

    https://prnt.sc/V0N7zZDgeRKX

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 1, 2024 at 08:13

    Hello, Alfi,

    We regret to inform you that we are currently uncertain about the root cause of the issue on your website. Therefore, we recommend conducting the aforementioned test to gain further insights.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 31, 2024 at 18:50

    Hello, TopGuides,

    Thank you for getting in touch with us.

    http://tinyurl.com/ymmveaqk , http://tinyurl.com/ykef9bsg http://tinyurl.com/yr5q8rlv – Loco Translate > Themes > XStore;

    http://tinyurl.com/you38odb – Loco Translate > Plugins > XStore Core;

    http://tinyurl.com/yvqejhnf – Theme Options > WooCommerce > Cart page > Empty cart > https://prnt.sc/atOnwUNlRx0B

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 31, 2024 at 18:44

    Hello, Hafunerix,

    Kindly review the following link at your earliest convenience: https://prnt.sc/ElhuG7FmVdge.

    Best regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 31, 2024 at 17:57

    Hello, Hafunerix,

    We appreciate your prompt response.

    We are writing to express our gratitude for your swift response to our previous communication. Upon further review, we have identified a critical memory error that requires immediate attention. For your convenience, we have provided a screenshot of the error at the following link: https://prnt.sc/zD9Y-GK3BAXH

    We kindly request that you reach out to your hosting provider at your earliest convenience to address and rectify this issue. Prompt resolution is essential to ensure continued service quality and performance.

    Should you require any further assistance or have any questions, please do not hesitate to contact us.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 31, 2024 at 17:52

    Hello, Ziga32,

    We appreciate your prompt response.

    You are right, there is room for enhancement in this functionality. We kindly ask that you submit a request to our development team using the form provided on the following page: https://www.8theme.com/taskboard/

    Kind regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 31, 2024 at 17:40

    Hello, Ziga32,

    Thank you for getting in touch with us.

    We appreciate you reaching out to us for support.

    To proceed with your request, kindly follow these steps:

    1. Navigate to the following URL: https://prnt.sc/SHY25zqGCAYe and apply the specified settings.
    2. Access the ‘Theme Options’ within your dashboard.
    3. Select ‘WooCommerce’ followed by ‘Single Product Builder’.
    4. Click on ‘Multiple templates’ and then choose ‘Add new template’.
    5. Assign this new template to the specific products as required.
    6. Incorporate the shortcode [etheme_sales_booster_quantity_discounts] into the template.

    We hope this information is helpful.

    Kind regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 31, 2024 at 17:10

    Hello, Nazir,

    Thank you for reaching out to us with your concern.

    We kindly request that you test the functionality by activating the default WooCommerce theme, Storefront, on your website. Should the issue persist under these conditions, we advise you to reach out to your hosting provider for further insight into the matter. However, if the problem appears to be exclusive to the XStore theme, please furnish us with FTP access credentials to enable us to investigate the issue more thoroughly.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 31, 2024 at 16:24

    Hello, Youssein,

    Thank you for reaching out to us with your concern.

    Would you be so kind as to provide us with temporary wp-admin access?

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 31, 2024 at 16:23

    Hello, Alvarocreative,

    We appreciate you contacting us.

    We would like to inquire if you are currently utilizing the Kirki plugin. If so, kindly deactivate it as an initial troubleshooting step.

    Should the issue persist, we would request that you grant us temporary access to your wp-admin. This will enable us to conduct a thorough examination of the matter and offer the necessary assistance.

    Thank you for your cooperation.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 31, 2024 at 15:38

    Hello, Hafunerix,

    Thank you for contacting us and for using XStore.

    To assist you further, we kindly request that you provide us with temporary wp-admin access. This will enable us to thoroughly investigate your situation and offer the necessary support.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 31, 2024 at 15:33

    Hello, Mitul,

    Thank you for reaching out to us with your request.

    For creating a variable product, we kindly refer you to the WooCommerce documentation, which provides a comprehensive guide on this matter. You can access the relevant information at the following link: https://woo.com/document/variable-product/

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 31, 2024 at 15:31

    Hello,

    Thank you for reaching out to us.

    We kindly request that you review the following link at your earliest convenience: https://prnt.sc/PoIK3ZuZjr7I

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 31, 2024 at 15:26

    Hello, Jay,

    Thank you for contacting us and for using XStore.

    Kindly proceed to Xstore > Theme Options > Speed Optimization. Once there, please locate and select Menu Dropdown Cache, Menu Cache, Static Blocks Cache, and Remove Query Strings From Static Resources. Subsequently, turn off these options.

    Furthermore, we would like to inform you that the Home page demo content was crafted using the Elementor plugin. For any modifications to the content, we recommend utilizing Elementor rather than WPBakery.

    Should you require any further assistance, please do not hesitate to contact us.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 31, 2024 at 15:24

    Hello,

    Thank you for contacting us and for using XStore.

    To address your request, we kindly suggest implementing the following custom CSS code:

    .single-product form.cart table.variations td.value select {
        width: 100%;
        background-image: none;
    }

    Best Regards,
    8Theme’s Team

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    Viewing 10,650 results - 10,621 through 10,650 (of 68,227 total)
Viewing 30 posts - 10,621 through 10,650 (of 68,227 total)
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