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Color Problem Main Page error Important to get fixed

This topic has 10 replies, 3 voices, and was last updated 3 months, 1 weeks ago ago by Andrew Mitchell

  • Avatar: Alfi
    Alfi
    Participant
    January 30, 2024 at 22:01

    Please check the video something strange is going on on my website if I am logged in as a user my website is normal but if not the homage is the shop and it has different colors check the full video and let me know if you need the login or I should try something to fix!

    these issue is longer I thought it would be fixed but it were not, its longer then a month ago where it started but I cant really tell when I started in wich version! On the iPhone I hadn’t until now that issue but I haven’t really much access the shop over the phone more over the Mac!

    Please, contact administrator
    for this information.
    #381859 Copied Theme version: 9.2.6 WooCommerce version: 8.5.2
    9 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 31, 2024 at 11:32

    Hello, Alfi,

    Thank you for reaching out to us with your concerns.

    We recommend that you disable all third-party plugins that are not included with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

    Best Regards,
    8Theme’s Team

    #381909 Copied
    Avatar: Alfi
    Alfi
    Participant
    January 31, 2024 at 20:44

    Oh

    #382022 Copied
    Avatar: Alfi
    Alfi
    Participant
    January 31, 2024 at 20:44

    So it is not a known issue of the theme!?

    #382023 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 1, 2024 at 08:13

    Hello, Alfi,

    We regret to inform you that we are currently uncertain about the root cause of the issue on your website. Therefore, we recommend conducting the aforementioned test to gain further insights.

    Best Regards,
    8Theme’s Team

    #382039 Copied
    Avatar: Alfi
    Alfi
    Participant
    February 1, 2024 at 23:34

    Ok ill try it and reach back!

    #382170 Copied
    Avatar: Alfi
    Alfi
    Participant
    February 2, 2024 at 01:49

    I found the problem I use wp optimize and java script broke the side so I deactivated css too and that solved the problem!

    If someone else has a problem with side view and uses css and javascript minify tell him deactivate css and javascript minify that solves such problems only html minify can be used with XStore!

    Check screenshot!!!:
    https://drive.google.com/file/d/1fXLUh9UTfkaCAfcUyrxSLygJ2U019VbO/view?usp=share_link

    #382172 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 2, 2024 at 08:21

    Hello, Alfi,

    Thank you for answering with the solution here.

    Best Regards,
    8Theme’s Team

    #382182 Copied
    Avatar: Alfi
    Alfi
    Participant
    February 2, 2024 at 21:33

    No problem, i try to help where ever I can have a great day!

    #382290 Copied
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    February 2, 2024 at 21:33

    Dear Alfi,

    As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

    Click here to share your valuable perspective: https://themeforest.net/downloads

    Your time and trust are highly appreciated!

    Best Regards,
    The 8Theme Team

    #382291 Copied

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