Return to previous page

The site crashes upon creating an order.

This topic has 13 replies, 4 voices, and was last updated 3 months ago ago by Andrew Mitchell

AACoffee

Participant

February 1, 2024 at 20:56

Hello.

We are having a major issue with the shipping while using the X Theme. Sadly we cannot resolve it on our on thus the is request for your support.
Since our previous issue of shipping not showing on mobile devices while checking out, this time around the website generated the following error upon creating an order:

QUOTE
+++++++++++++

Howdy!

WordPress has a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.

In this case, WordPress caught an error with your theme, XStore.

First, visit your website (https://commerce.allamericancoffee.com/) and check for any visible issues. Next, visit the page where the error was caught (https://commerce.allamericancoffee.com/wp-admin/post.php) and check for any visible issues.

Please contact your host for assistance with investigating this issue further.

If your site appears broken and you can’t access your dashboard normally, WordPress now has a special “recovery mode”. This lets you safely login to your dashboard and investigate further.

https://commerce.allamericancoffee.com/backend/?action=enter_recovery_mode&rm_token=bXmswugVS7afRY5KOB6u0w&rm_key=t8YHb8mWad6EaVJRH91Zqf

To keep your site safe, this link will expire in 1 day. Don’t worry about that, though: a new link will be emailed to you if the error occurs again after it expires.

When seeking help with this issue, you may be asked for some of the following information:
WordPress version 6.4.3
Active theme: XStore Child (version 1.0)
Current plugin: (version )
PHP version 8.2.14

Error Details
=============
An error of type E_ERROR was caused in line 38 of the file /home/commerce.allamericancoffee.com/public_html/wp-content/themes/xstore/framework/features/woocommerce/checkout-fields.php. Error message: Uncaught Error: Call to a member function get_meta() on null in /home/commerce.allamericancoffee.com/public_html/wp-content/themes/xstore/framework/features/woocommerce/checkout-fields.php:38
Stack trace:
#0 /home/commerce.allamericancoffee.com/public_html/wp-includes/class-wp-hook.php(324): {closure}()
#1 /home/commerce.allamericancoffee.com/public_html/wp-includes/plugin.php(205): WP_Hook->apply_filters()
#2 /home/commerce.allamericancoffee.com/public_html/wp-content/plugins/woocommerce/includes/admin/meta-boxes/class-wc-meta-box-order-data.php(48): apply_filters()
#3 /home/commerce.allamericancoffee.com/public_html/wp-content/plugins/woocommerce/includes/admin/meta-boxes/class-wc-meta-box-order-data.php(607): WC_Meta_Box_Order_Data::init_address_fields()
#4 /home/commerce.allamericancoffee.com/public_html/wp-includes/class-wp-hook.php(326): WC_Meta_Box_Order_Data::save()
#5 /home/commerce.allamericancoffee.com/public_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters()
#6 /home/commerce.allamericancoffee.com/public_html/wp-includes/plugin.php(517): WP_Hook->do_action()
#7 /home/commerce.allamericancoffee.com/public_html/wp-content/plugins/woocommerce/includes/admin/class-wc-admin-meta-boxes.php(263): do_action()
#8 /home/commerce.allamericancoffee.com/public_html/wp-includes/class-wp-hook.php(326): WC_Admin_Meta_Boxes->save_meta_boxes()
#9 /home/commerce.allamericancoffee.com/public_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters()
#10 /home/commerce.allamericancoffee.com/public_html/wp-includes/plugin.php(517): WP_Hook->do_action()
#11 /home/commerce.allamericancoffee.com/public_html/wp-includes/post.php(4760): do_action()
#12 /home/commerce.allamericancoffee.com/public_html/wp-includes/post.php(4862): wp_insert_post()
#13 /home/commerce.allamericancoffee.com/public_html/wp-admin/includes/post.php(453): wp_update_post()
#14 /home/commerce.allamericancoffee.com/public_html/wp-admin/post.php(227): edit_post()
#15 {main}
thrown

UNQUOTE
+++++++++++

Let us please know if this is fixable, before we pull the plug on your Theme.
We have a major issues with online orders at this time and we have to use an outside the woocommerce feature to service our customers.

Thanks and regards.

#382167 Copied Theme version: 9.2 WooCommerce version: 8.5.2

12 Answers

Rose Tyler

Support staff

February 2, 2024 at 08:31

Hello, AACoffee,

Thank you for reaching out to us with your concerns. We sincerely apologize for any inconvenience this has caused you and your customers.

Please downgrade the PHP version on your site to 8.1, your hosting provider can help with this. After that please update the theme and Core plugin – https://xstore.helpscoutdocs.com/article/63-theme-update https://xstore.helpscoutdocs.com/article/37-plugins-update

Should the issue persist after completing these steps, we would require FTP access to further investigate the problem. For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

#382185 Copied

AACoffee

Participant

February 3, 2024 at 15:15

We followed your suggested steps.
The error persists with one difference. The email with error details is not generated.
Please find the ftp login details in private section.

Please contact administrator
for this information.

#382373 Copied

Rose Tyler

Support staff

February 4, 2024 at 08:14

Hello, AACoffee,

We are currently experiencing difficulties with logging into the WP-admin panel of your website. The provided credentials do not seem to be functioning as expected. For your reference, here is a screenshot of the issue we are encountering: https://prnt.sc/bvs0-GJRBlnL

To proceed with our services effectively, we kindly request that you provide us with the correct WP-admin access details at your earliest convenience.

Thank you for your attention to this matter. We look forward to your prompt response.

Best Regards,
8Theme’s Team

#382389 Copied

Rose Tyler

Support staff

February 4, 2024 at 11:01

Hello, AACoffee,

We would like to suggest a provisional measure to address your concern. Kindly navigate to Theme Options, then proceed to WooCommerce, followed by Checkout, and finally to the First/Last Name Fields section. There, please disable the Merge option.

We trust this will serve as an effective temporary solution.

Best Regards,
8Theme’s Team

#382410 Copied

AACoffee

Participant

February 4, 2024 at 16:29

The service password has been reset. Please see private section for details.

Please contact administrator
for this information.

#382441 Copied

Rose Tyler

Support staff

February 4, 2024 at 16:47

Hello, AACoffee,

https://prnt.sc/i72mXotWXmK5 – We kindly request that you attempt to log in using the credentials you have previously provided to us.

Additionally, we would appreciate it if you could test whether deactivating the “Merge” option rectifies the issue you are experiencing with orders.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

#382442 Copied

AACoffee

Participant

February 4, 2024 at 16:52

Hello, I did check the login credentials before forwarding those to you.
Username: service
Service: as provided

Meanwhile, i have applied suggested solution. It did make a difference. I can now create and send an order to customers.
Thank you i appreciate your support.

BTW, what is the current compatibility status of AMP and available plugins? Previously some of them were causing compatibility issues with mobile devices.

#382443 Copied

Rose Tyler

Support staff

February 4, 2024 at 17:00

Hello, AACoffee,

Private Content

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#382444 Copied

AACoffee

Participant

February 4, 2024 at 17:06

You are trying to log in to wrong website. 🙂
The X Theme is installed at https://commerce.allamericancoffee.com

#382445 Copied

Luca Rossi

Support staff

February 5, 2024 at 10:27

Dear AACoffee,

We are pleased to inform you that we have implemented a hotfix on the website, which is designed to prevent the previously reported issue from recurring.

The modified file in question is: xstore/framework/features/woocommerce/checkout-fields.php

Please be assured that this fix will also be included in future updates to ensure continued stability and performance.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#382468 Copied

AACoffee

Participant

February 5, 2024 at 13:50

Thank you!
We appreciate your support!

#382482 Copied

Andrew Mitchell

Support staff

February 5, 2024 at 13:50

Dear AACoffee,

Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

Click here to share your insights: https://themeforest.net/downloads

Your support fuels our journey, and we appreciate it more than words can express.

Best Regards,
The 8Theme Team

#382483 Copied
Tagged: creating order, ecommerce site problems, site crashes, troubleshooting woocommerce, woocommerce templates, wordpress issues
Viewing 13 results - 1 through 13 (of 13 total)