Guys, this is really getting frustrating that, once again, cannot change font or text size.

This topic has 14 replies, 2 voices, and was last updated 8 months ago ago by Rose Tyler

  • Avatar: jhawker81
    jhawker81
    Participant
    April 8, 2024 at 21:24

    Guys, it is getting frustrating that, once again, I cannot change font or text size. I did exactly what you asked me to do and my hosting agent fixed it once. This has to be a bug on your end. I have deactivated plugins and went to hosting, and it worked one time.

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    13 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 9, 2024 at 10:10

    Hello, jhawker81,

    We have added a new Heading element and configured its settings anew. It appears that the previous element was experiencing issues, possibly related to the global typography settings.

    If this is the case, it may be advisable to continue adding new elements and configuring them accordingly, or to reach out to Elementor support, as this pertains to their default element.

    Best regards,
    The 8Theme Team

    Avatar: jhawker81
    jhawker81
    Participant
    April 9, 2024 at 10:26

    Thank you.

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    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 9, 2024 at 10:57

    Hello, jhawker81,

    We apologize for any inconvenience, but we find your inquiry submitted in the private area to be somewhat unclear. Could you please provide us with a more detailed description of the situation, including any relevant links and screenshots? Additionally, kindly specify the exact nature of the assistance you require from us. This will enable us to better understand and address the issue at hand.

    Best regards,
    The 8Theme Team

    Avatar: jhawker81
    jhawker81
    Participant
    April 9, 2024 at 11:00

    I did supply you with a link,

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    Avatar: jhawker81
    jhawker81
    Participant
    April 9, 2024 at 11:08

    Rose, you and I have been going back and forth on this same issue for weeks. Surely you know the problem with changing my font style and font size. it works sometimes but mostly does not work on different pages.

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    Avatar: jhawker81
    jhawker81
    Participant
    April 9, 2024 at 11:22

    Rose, this is from elementor:
    My apologies but Elementor did not develop that theme, as the only theme authored by Elementor is Hello Theme. This is managed by third-party and if the issue only happens when their theme is activated, we do not have control over it and fixing the issue caused by their theme is outside our scope already.

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    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 9, 2024 at 11:31

    Hello, jhawker81,

    Private Content

    Best regards,
    The 8Theme Team

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    Avatar: jhawker81
    jhawker81
    Participant
    April 9, 2024 at 11:51

    No, that is not what I want.

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    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 9, 2024 at 12:21

    Hello, jhawker81,

    We sincerely regret the current situation and apologize for our inability to rectify the matter immediately, currently, we can only offer the solution described above, re-adding elements for which settings don’t work.

    Best regards,
    The 8Theme Team

    Avatar: jhawker81
    jhawker81
    Participant
    April 9, 2024 at 12:25

    Can you please tell me how to change global fonts? The theme options show your default font, but when I add a primary, it is a different font than what is shown in the theme options.

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    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 9, 2024 at 13:09

    Hello, jhawker81,

    Please check the next settings https://prnt.sc/3irpQOauLTjN > https://prnt.sc/iwfATq98p0KH > https://prnt.sc/gbsNIHOarZDU

    Do not edit these settings https://prnt.sc/3dJOu1GLfXVO to prevent conflicts with Theme Options > Typography.

    Best regards,
    The 8Theme Team

    Avatar: jhawker81
    jhawker81
    Participant
    April 9, 2024 at 13:14

    Thank you

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 9, 2024 at 13:33

    Hello, jhawker81,

    You’re welcome!

    Best regards,
    The 8Theme Team

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