Hello, Murad,

Thank you for reaching out to us with your queries. We’re here to assist you with each of your requests:

1/ We’ve added demo content of the page for you. Please continue edit it according to your needs.

2/ The next custom CSS code can be used to make the logo not clickable:

.et_b_header-logo.et_element-top-level a {
    pointer-events: none;
}

3/ Have you solved this already https://prnt.sc/r-XflNnXPsTX https://prnt.sc/1BrSnxe42l-x ?

Best Regards,
8Theme’s Team

Hello, Amamatdi,

Kindly provide us with FTP access credentials rather than CPanel access.

For instructions on how to create FTP access, we recommend that you consult with your hosting provider. They will be able to guide you through the necessary steps.

Best Regards,
8Theme’s Team

Hello, Amamatdi,

Thank you for reaching out and bringing this issue to our attention.

Please provide us with temporary wp-admin and FTP access.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello, @Eragon,

We appreciate your prompt response.

Could you please provide wp-admin access?

Best regards,
The 8Theme Team

Hello,

Thank you for reaching out to us with your concern.

We suggest disabling all third-party plugins (including cache plugins and disable CDN on your site) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

Best Regards,
8Theme’s Team

Hello, Deplek

Thank you for reaching out and bringing this issue to our attention. We apologize for any inconvenience caused by the Xstore menu display issue when the light mode is selected in the WordPress backend.

Please provide us with temporary wp-admin and FTP access.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello, Sam,

Thank you for reaching out to us.

Please check now, we’ve changed the widget position https://prnt.sc/dUMb9yCuXcXh

Best Regards,
8Theme’s Team

Hello, Cusp,

Thank you for reaching out to us.

1/ Go to Settings > Permalinks > check if you use the Post name type http://prntscr.com/s7zqco and re-save permalinks. If “Post name” is selected already, select another one, then set “Post name” and save.

2/ We’ve checked the Mobile menu settings and changes are visible https://prnt.sc/CSQPBNPBgbWh > https://prnt.sc/41hODaSuT9Jl

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello, Nicolo,

We hope this message finds you well. We noticed that you recently activated the parent theme, having previously used a child theme. Please be aware that these themes possess distinct Theme Options settings.

To resolve your request, we have reactivated the child theme on your behalf. You can view and modify the settings by navigating to Appearance > Themes in your dashboard.

Should you require further assistance or have any questions, please do not hesitate to contact us.

P.S. In case you want to use the parent theme, but have settings from the child theme: go to Theme Options (when the child theme is activated) > Import/Export > Download the export file. After that activate the parent theme (Appearance > Themes) > go to Theme Options > Import/Export > import your options and reload the page without saving! Save options only after reloading. Check your site after that, and use the parent theme.

Best Regards,
8Theme’s Team

Hello,

To better understand and address your request, could you kindly provide a screenshot that illustrates the issue? This will help us in offering you the most accurate assistance.

Additionally, we require FTP access to proceed further.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Kind Regards,
8theme team

Hello, Vikram,

Thank you for reaching out to us and bringing this issue to our attention.

We kindly request that you conduct a test when the default WooCommerce theme, Storefront, is activated on your website. This can be done by navigating to Appearance > Themes within your site’s dashboard.

Should the issue persist regardless of the theme activated, we advise you to seek assistance from the WooCommerce plugin support team for further investigation. In case you are using an additional plugin for Payments, contact support of that plugin directly.

Best Regards,
8Theme’s Team

Hello, Alzain,

Ok. If you have any other questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us with your concerns.

Please provide URLs of pages from your screenshots.

Best Regards,
8Theme’s Team

Hello, Graziano,

Thank you for getting in touch with us.

Theme Options > WooCommerce > Single product page builder > Tabs > Custom Tab 01 Content.

Kind Regards,
8theme team

Hello, Schlotthauer GmbH,

We kindly ask if you could attempt to connect to the FTP server using FileZilla on your end.
Once you have successfully established a connection, we would greatly appreciate it if you could verify and provide us with the correct credentials to ensure seamless access on our part.

Best Regards,
8Theme’s Team