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Full width dropdown mega menu disappears and cannot be clicked

This topic has 8 replies, 3 voices, and was last updated 2 weeks, 4 days ago ago by Rose Tyler

FIT

Participant

April 19, 2024 at 06:10

I’m having the same issue as the below topic with the full width menu’s secondary dropdown menu not being clickable when changed to full width.

I tried the solution provided on that topic but have had no luck unfortunately. It still disappears before you can get to the dropdown menu to select an item

please take a look. Thanks!

https://www.8theme.com/topic/megamenu-doesnt-allow-me-to-click-disappeare-after-moving-away-from-the-menu/

Please, contact administrator
for this information.

#392173 Copied Theme version: 9.3.6

7 Answers

Rose Tyler

Support staff

April 19, 2024 at 07:23

Hello, FIT,

Thank you for reaching out to us with your concern regarding the full width menu’s secondary dropdown menu issue. We understand how important it is for the navigation on your site to function seamlessly.

We’ve changed the next settings, please check how the menu works now – https://prnt.sc/RQPwrILCPPIy

Best Regards,
8Theme’s Team

#392182 Copied

FIT

Participant

April 19, 2024 at 07:56

It works, however now the hover effect is not appearing under the menu item, it’s way down lower. Is there another way we can do this so the hover effect stays where it was?

#392188 Copied

Rose Tyler

Support staff

April 19, 2024 at 10:12

Hello, FIT,

We appreciate your prompt response.

We’ve added custom CSS code: https://prnt.sc/zAk-xiymoWyI

Best Regards,
8Theme’s Team

#392215 Copied

FIT

Participant

April 23, 2024 at 02:26

Thanks, it works and looks as it should now.

#392579 Copied

Rose Tyler

Support staff

April 23, 2024 at 07:46

Hello, FIT,

You’re welcome!

Best Regards,
8Theme’s Team

#392615 Copied

cagdask

Participant

July 7, 2024 at 21:37

Hi I have the same problem, the menu disappears before I can go down to the items, I have tried some of the solutions you refer to but it has not helped

Please contact administrator
for this information.

#403477 Copied

Rose Tyler

Support staff

July 8, 2024 at 07:47

Hello Cagdask,

Thank you for reaching out to us and for choosing XStore.

To assist you more efficiently, we kindly request that you create a new thread in our support forum at the following link: https://www.8theme.com/forums/xstore-wordpress-support-forum/. Please provide temporary WP-admin access within the thread. This will enable us to review your settings and offer the necessary support.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

We appreciate your cooperation and look forward to assisting you.

Best regards,
The 8Theme Team

#403510 Copied
Tagged: full width menu solutions, mega menu disappearance, woocommerce menu click problem, woocommerce themes fix, wordpress dropdown issues, wordpress theme troubleshooting
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