Hello, Chad,

Thank you for reaching out to us.

1/ We can see a js error on your site, which is independent of the theme and comes from the cache, please check the private content area.

2/ We suggest disabling all third-party plugins (including cache plugins and disable CDN on your site) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

3/ We face this on your site https://prnt.sc/yXM4kU40rru5 also. Please contact your hosting provider and ask for assistance.

Best Regards,
8Theme’s Team

Hello, Qilah,

Could you please provide temporary wp-admin access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, Hanort,

We would like to guide you through the process of adding a specific CSS code to your website. Please navigate to Theme Options, then select Theme Custom CSS, and finally choose Global:

.wc-block-cart__submit-container .wc-block-cart__submit-button {
    background-color: red;
    color: white;
}
.wc-block-cart__submit-container .wc-block-cart__submit-button:hover {
    background-color: black;
    color: white;
}

check styles of the button after that.

Best Regards,
8Theme’s Team

Hello, Eazi,

Please submit your own thread – https://www.8theme.com/forums/xstore-wordpress-support-forum/ and provide temporary wp-admin and FTP access.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello, Napfun,

Could you please provide temporary wp-admin access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, Hanort,

Thank you for reaching out to us with your requests.

Could you please provide temporary wp-admin access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, FIT,

Thank you for getting in touch with us.

We kindly request that you review the following article regarding theme translation: https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

Should you prefer not to install the Loco Translate plugin, which is the simplest method for translating any theme and plugins and can be deactivated after the translation is complete without losing the translations, you may consider using poEdit. For more information on updating translation files with poEdit, please visit: [Translation Files Update](https://www.8theme.com/documentation/xstore/theme-translation/translation-files-update/). Detailed guidance on how to utilize poEdit, a third-party application that works similarly across all themes, can be found online.

Thank you for your attention to this matter.

Best Regards,
8Theme’s Team

Hi @sandor.huszar,

We hope this message finds you well. I am writing to inform you that several members of our team have accessed the Theme Options on your website from various devices and have not encountered any issues. It appears that the problem you reported has been resolved.

Please clear your browser’s cache or try using a different browser to perform another test. If the issue persists, we kindly ask you to record a video of the problem and send it to us for further investigation.

Best Regards,
The 8Theme Team

Hello,

Thank you for getting in touch with us.

“please tell me how to change the information at the bottom, which is where the copyright is.” – go to Dashboard > Static blocks > edit Footer static block.

Kind Regards,
8theme team

Hello,

Please read this article https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/

Go to your account page – https://www.8theme.com/account-user/?user_id=33772 > deactivate domain https://prnt.sc/yoptPC5RazuR , then go to https://pocketpanda.us/ > re-register license https://prnt.sc/FYBgQk2aV1BG (click on unregister and then enter purchase code and click on register). As a result, you will get the correct domain on your account page and the forum.

Kind Regards,
8theme team

Hello, Pronto Pasta,

Thank you for reaching out to us.

https://prnt.sc/olctodoWrgy_ – We recommend that you contact your hosting provider for further assistance. They are best equipped to help you resolve any issues you may be experiencing.

For further reading and a more comprehensive understanding of the error, you may find the following resources helpful:
– https://kinsta.com/knowledgebase/curl-error-28/
– https://www.wpbeginner.com/wp-tutorials/how-to-fix-curl-error-28-connection-timed-out-after-x-milliseconds/

Best Regards,
8Theme’s Team

Hello, Omega Panama,

We hope this message finds you well. We are writing to inform you of the reason behind the recent issue you have encountered. Please review the details at the following link: https://prnt.sc/Qnp8SJVjh9GZ
Contact your hosting provider and ask to fix the memory error.

Also, read this article – https://www.wpbeginner.com/wp-tutorials/fix-wordpress-memory-exhausted-error-increase-php-memory/

Best regards,
The 8Theme Team

Hello, Chris0483,

Thank you for reaching out to us.

We recommend that you refer to the following article for guidance on the Instagram API token: https://www.8theme.com/documentation/docs/instagram-api-token/.

Should you encounter any difficulties, please provide a detailed description of the issue along with any relevant screenshots. This will help us assist you more effectively.

Best Regards,
8Theme’s Team

Hello, Martin,

Thank you for reaching out to us with your query.

Please provide temporary wp-admin and FTP access. We will check what can be done to help you.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello,

Thank you for getting in touch with us. Please provide temporary wp-admin and FTP access.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team