Hello, Martin,

Thank you for reaching out to us with your query.

Please provide temporary wp-admin and FTP access. We will check what can be done to help you.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello,

Thank you for getting in touch with us. Please provide temporary wp-admin and FTP access.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello, Maloti,

You’re welcome! Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello, Graziano,

Additionally, you can create an individual tab for each product via the product settings. For detailed guidance, please refer to our documentation here: https://www.8theme.com/documentation/xstore/theme-installation/8theme-page-post-layout-settings-8theme-post-options/

We hope this information is helpful. Should you require any further assistance, please do not hesitate to reach out.

Kind Regards,
8theme team

Hello, Murad,

You can import template https://prnt.sc/582gD_1qHf4P > https://prnt.sc/j8y-dJzwNEN0

Best Regards,
8Theme’s Team

Hello, Deplek

The fix will be included in the next theme update.

Best Regards,
8Theme’s Team

Hello, Qilah,

There is a Mixed content error, so re-upload the logo image into your media library and then re-select it in Theme Options, or contact your hosting provider about this Mixed content issue.
https://www.wpbeginner.com/plugins/how-to-fix-the-mixed-content-error-in-wordpress-step-by-step/

Kind Regards,
8theme team

Hello, Murad,

Done. Please check the page.

Best Regards,
8Theme’s Team

Hello, Vikram,

We hope this message finds you well. We would like to inform you that we do not guarantee full theme compatibility with all third-party plugins, and our support does not extend to issues arising from the use of such plugins. In some instances, additional customization of the theme or plugin may be necessary to ensure functionality, which is not always covered under our standard support services.
Please understand that it is impractical for the theme author to ensure compatibility with all existing plugins, and such customization falls outside the scope of our basic support offerings.

We previously requested video and FTP access with the intention of assisting you, despite it not being an obligation on our part. We kindly ask for your cooperation as there is currently no basis for a refund since compatibility issues with third-party plugins do not qualify as such.

Thank you for your understanding and cooperation.

Best Regards,
8Theme’s Team

Hello, Vikram,

Please record a video of how it should work. Additionally, provide temporary FTP access.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello, Safe Desires,

Thank you for reaching out to us with your request.

We kindly invite you to submit feature requests on our dedicated page at https://www.8theme.com/taskboard/. Should your suggestion garner significant support from other users, our development team will consider incorporating this feature in a future update.

Thank you for your understanding and cooperation.

Best regards,
The 8Theme Team

Hello,

We kindly request that you review the translation of the XStore Core plugin to ensure its accuracy. Should there be any issues or if the translation does not meet your expectations, we would appreciate it if you could provide us with temporary wp-admin access. This will enable us to examine your settings more closely and assist you effectively.

Best Regards,
8Theme’s Team

Hello, Deplek

We appreciate your provision of the wp-admin access. To facilitate our ongoing work, could you please also provide us with the FTP access credentials?

Thank you for your cooperation.

Best Regards,
8Theme’s Team

https://www.8theme.com/topic/where-can-i-find-translation-for-search-box/#post-392396

Hello,

To enable us to assist you more effectively, could you please provide us with the URL of your site along with temporary wp-admin access credentials? This will allow us to thoroughly assess the situation and determine the best course of action.

Best Regards,
8Theme’s Team