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I Can’t load Elementor Pro Plugin in my web

This topic has 10 replies, 4 voices, and was last updated 2 weeks, 2 days ago ago by Rose Tyler

Omega Panama

Participant

March 16, 2024 at 19:25

Hi, I downloaded the theme I installed it or installed the Elementor Pro plugin which I payed, but said plugin does not load, it is waiting to load several minutes, I attach an image of what happens

Files is visible for topic creator and
support staff only.

#387199 Copied Theme version: 9.2.9

9 Answers

Rose Tyler

Support staff

March 17, 2024 at 07:56

Hello, Omega Panama,

Thank you for reaching out to us and for choosing our theme for your website.

To facilitate a thorough review and to assist you effectively, we kindly request that you provide us with access to your website’s wp-admin panel. This will enable us to examine your current settings and make any necessary adjustments.

Please rest assured that your credentials will be handled with the utmost confidentiality and security.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

#387220 Copied

Omega Panama

Participant

March 18, 2024 at 02:48

Ok I giving you the credentials that you need for that

Please contact administrator
for this information.

#387260 Copied

Tony Rodriguez

Support staff

March 18, 2024 at 07:03

Hello, @Omega Panama,

Thank you for providing wp-admin access.

We are pleased to inform you that the issue you were experiencing has been successfully resolved. We kindly ask that you clear your browser’s cache and revisit your website to confirm that the solution is effective.

Additionally, please be advised that we have deactivated the Wordfence Security plugin on your site, which has addressed the concern. We encourage you to verify the changes by attempting to edit a page with Elementor.

Should you require any further assistance, please do not hesitate to reach out to us.

Best Regards,
The 8Theme Team

#387281 Copied

Omega Panama

Participant

March 18, 2024 at 18:37

But I need that plugin!! It’s my plugin from security, isn’t another way to resolve this issue??

#387413 Copied

Luca Rossi

Support staff

March 19, 2024 at 06:22

Dear Omega Panama,

We hope this message finds you well.

We are reaching out to inform you that we have encountered an issue while attempting to access your website. It appears that our access has been restricted, and we suspect that the Wordfence security plugin may be responsible for this blockage.

As we are keen to review your website for our mutual interests, we kindly request that you consider temporarily disabling the Wordfence plugin. This action would allow us to proceed with our necessary checks without further hindrance.

We appreciate your attention to this matter and look forward to your prompt response.

Thank you for your cooperation.

Best Regards,
The 8Theme Team

#387443 Copied

Omega Panama

Participant

April 14, 2024 at 02:05

Hi, sorry for the time for replay this issue, I disable the plugin and put other solution for security (All In One WP Security Plugin), if you need to review the settings I giving to you in the private area the credentials for admin user

Please contact administrator
for this information.

#391617 Copied

Luca Rossi

Support staff

April 14, 2024 at 05:42

Dear Omega Panama Team,

We wish to inform you that we have deactivated the WP Fastest Cache plugin on our end, and as a result, the previously reported issue appears to have been resolved.

Could we kindly ask you to verify the current status at your earliest convenience?

Best regards,
The 8Theme Team

#391625 Copied

Omega Panama

Participant

April 22, 2024 at 15:29

The problem still going on! I Can’t edit pages, it’s the first time I have so many problems with a Themeforest.com theme

I need a longlasting solution! I can’t be written to you anytime and I don’t wanna pay for another period for support! The time is running!

Please you have the credentials

Please contact administrator
for this information.

#392536 Copied

Rose Tyler

Support staff

April 22, 2024 at 18:09

Hello, Omega Panama,

We hope this message finds you well. We are writing to inform you of the reason behind the recent issue you have encountered. Please review the details at the following link: https://prnt.sc/Qnp8SJVjh9GZ
Contact your hosting provider and ask to fix the memory error.

Also, read this article – https://www.wpbeginner.com/wp-tutorials/fix-wordpress-memory-exhausted-error-increase-php-memory/

Best regards,
The 8Theme Team

#392560 Copied
Tagged: elementor pro plugin issue, fix elementor pro loading issue, loading elementor pro troubleshoot, woocommerce elementor plugin problem, woocommerce wordpress themes, wordpress elementor plugin load failure, wordpress theme elementor load error
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