https://www.8theme.com/topic/need-xstore-lottie-icons-files-from-furniture-demo-site/#post-392813

Hello, Chandru,

Thank you for reaching out to us. We appreciate your interest in our Lottie icons used on the demo site: https://we.tl/t-E2dPxGHGAY

Best Regards,
8Theme’s Team

Hello,

We appreciate your prompt response.

Please post different questions via separate threads https://www.8theme.com/forums/xstore-wordpress-support-forum/

You need to update the theme https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ Next time, do not update Core plugin before the theme update.

1/ Theme Options > WooCommerce (Shop) > Shop > Products style > Show Excerpt In Content Product > Off.
It is because your excerpt contains tags, and when a part of the excerpt is taken to show some unclosed tags cause the problem. Keep the option disabled or edit the description of products. You can add a few words in the Short description area, without tags, then the content will be displayed just fine.

2/ Check related products after the theme update, and provide us with FTP access.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello,

We appreciate your prompt response.

Please try to add the next code in the functions.php file of the child theme:

function increase_http_request_timeout( $r, $url ) {
    $r['timeout'] = 500; // Increase timeout to 500 seconds
    return $r;
}
add_filter( 'http_request_args', 'increase_http_request_timeout', 10, 2 );

and let us know the result.

Could you kindly confirm whether your server employs any white or blacklists? Additionally, we would appreciate it if you could verify whether the following IP addresses are blocked on your server:
– 176.9.106.102
– 136.243.62.54
Thank you for your attention to this matter.

Kind Regards,
8theme team

Hello, jaswinders,

We appreciate your prompt response.

https://prnt.sc/MqLOGyumdFcJ
Is there a restriction by IP or something else that doesn’t allow us to connect? Contact your hosting provider to get the answer.

Best Regards,
8Theme’s Team

Hello,

Could you please provide temporary wp-admin access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, Sam,

We apologize for the delay in responding to your inquiry. To assist you further, could you please provide the URL of the page corresponding to your screenshot? Additionally, we require temporary access to your WordPress admin panel and FTP.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello, Lucas,

Please provide URL, temporary wp-admin and FTP access.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello,

We’ve edited https://www.8theme.com/topic/and-there-is-a-problem-please-resolve-this-asap/ Google information needs some time to be updated.

Please use the Private Content area next time.

Best Regards,
8Theme’s Team

Hello,

Private Content

Best Regards,
8Theme’s Team

Hello, jaswinders,

We can’t connect FTP:

Error:        	Connection timed out after 20 seconds of inactivity
Error:        	Could not connect to server

Please check it. Try to connect to FTP using FileZilla by yourself and provide us with the correct credentials.
Is there a restriction by IP or something else that doesn’t allow us to connect?

Best Regards,
8Theme’s Team

Hello,

We would like to inform you that the static block displayed on the category page, as shown in the screenshot https://prnt.sc/UtYsRMc5H2T1, was implemented using a shortcode https://prnt.sc/HZLCpCKzRTl3 . This functionality allows you to create multiple static blocks, each with a unique shortcode, which can be used as per your requirements.

Should you need any further assistance or have any queries, please feel free to contact us.

Best Regards,
8Theme’s Team

Hello, Micol,

Thank you for reaching out to us.

We would like to assure you that you will not lose any pages or products during the import process. However, the import will introduce sample posts, projects, and products to your site, and some stylistic changes will also be implemented.

To safeguard your data, we recommend requesting your hosting provider to create a full backup of your site. This will allow you to restore your site to its previous state should any issues arise. Alternatively, you may consider setting up a staging site—a complete replica of your existing site—where you can safely conduct updates and tests without impacting your live business environment.

Should you have any further questions or require assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

Hello, Jordan,

We’ve taken Theme Options from one site to another. Please check now.

Best Regards,
8Theme’s Team

Hello, Jordan,

Thank you for reaching out to us with your concerns.

Please provide temporary wp-admin access to the staging site also.

Best Regards,
8Theme’s Team