Hello, Jess,

Thank you for reaching out to us with your queries.

1/ https://www.8theme.com/documentation/documentation/troubleshooting/how-to-remove-the-uncategorized-category-from-wordpress/

2/ Header builder > Main Header > WCAG Color.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello,

In this case, Elementor doesn’t offer the convert button.
Additionally, your question does not directly pertain to our theme. This issue will persist regardless of the theme you activate. Therefore, I recommend reviewing the following articles provided by the Elementor plugin for guidance:
1. [Creating a Grid Container](https://elementor.com/help/create-a-grid-container/)
2. [Grid Container Layout Options](https://elementor.com/help/grid-container-layout-options/)
Should you require further clarification on how to achieve your desired results, please do not hesitate to contact the Elementor support team directly at [Elementor Support](https://wordpress.org/support/plugin/elementor).

We are currently experiencing a high volume of client inquiries and must ensure support for all. Consequently, we are unable to provide assistance with issues that are independent of our theme’s functionality.

Thank you for your understanding.

Best Regards,
8Theme’s Team

Hello, Raghib,

Please provide temporary wp-admin and FTP access.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello, Nicolo,

You’re welcome!

Best Regards,
8Theme’s Team

Hello, Nicolo,

Thank you for reaching out and sharing your thoughts with us.

Edit Linear Progress Bar widget has settings that can be edited https://prnt.sc/n1bsMHIb2uKb https://prnt.sc/fsivvHLwHYDf Should you find the current options insufficient, please do not hesitate to submit a request to our team using the form provided on this page https://www.8theme.com/taskboard/ . If the request receives enough votes from other customers, our development team will consider adding this to one of the upcoming updates.

Best Regards,
8Theme’s Team

Hello, jaswinders,

We face the same error https://gyazo.com/0881b32f0b8e02bf5cb3ad257e28395f
What did your hosting provider answer?

Best Regards,
8Theme’s Team

Hello, Uniqon,

Thank you for reaching out to us with your queries.

Your website is under construction mode so we couldn’t access it. We appreciate you providing screenshots to clarify your concerns, and we’re here to assist you in resolving them.

1/ Please read the next articles https://www.8theme.com/documentation/xstore/woocommerce/product-images/ https://docs.woocommerce.com/document/fixing-blurry-product-images/
Product image settings come from WooCommerce plugin, not from our theme, so we would recommend you contact WC support https://wordpress.org/support/plugin/woocommerce/

2/ Please try solutions from this topic – https://www.8theme.com/topic/how-can-i-remove-image-title-on-hover/

3/ Theme Options > Header Builder > Header Sticky > Style > Background Image

Best Regards,
8Theme’s Team

https://www.8theme.com/topic/products-tabs-related-products-and-some-sections-are-not-appearing-in-some-products-page-2/#post-392786

Hello,

We’ve opened the topic at your request – https://www.8theme.com/topic/whitelables-issue-coming-up-please-check/page/3/?view=all#post-392489 , so you can reply there and describe your request in more detail.
Please do not close in case you are not sure, next time.

Best Regards,
8Theme’s Team

Hello, Lucas,

We appreciate your prompt response.

XStore Builders > Header Builder with Elementor > Cart settings https://prnt.sc/Y7Bm436NHrO7 https://prnt.sc/7Ub_1ghmznaN

Please clear the cache and check ow.

Best Regards,
8Theme’s Team

Hello, Thevedansia,

Thank you for getting in touch with us.

https://prnt.sc/ejT0jp4FOft8 – please provide the correct FTP access.

https://prnt.sc/ZQ8FgEp9SaLU – We recommend that you contact your hosting provider for further assistance. They are best equipped to help you resolve any issues you may be experiencing.

For further reading and a more comprehensive understanding of the error, you may find the following resources helpful:
– https://kinsta.com/knowledgebase/curl-error-28/
– https://www.wpbeginner.com/wp-tutorials/how-to-fix-curl-error-28-connection-timed-out-after-x-milliseconds/

Kind Regards,
8theme team

Hello, Hanort,

Thank you for reaching out to us with your query.

Theme Options > Breadcrumbs > Background Color and Style – Align center.

To disable this view https://prnt.sc/f5fcYVgS94il , go to Theme Options > Breadcrumbs > Special Breadcrumb On The Cart, Checkout, And Order Pages > Off.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Dear Marco A. Jimenez,

Could you please inform us about the materials you have submitted in the Private Content section? Additionally, we would like to know if you have had the opportunity to test them.

1/ https://aylesva.com/my-account/ shows an error when we use the data you provided: ERROR: Email or Password is incorrect.

2/ We can’t connect FTP:
Error: Connection timed out after 20 seconds of inactivity
Error: Could not connect to server
Please check it. Try to connect to FTP using FileZilla by yourself and provide us with the correct credentials.
Is there a restriction by IP or something else that doesn’t allow us to connect?

For us to proceed efficiently, we require accurate wp-admin and FTP access credentials. Please make sure they are correct before your next answer.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Thank you for your attention to these matters.

Kind regards,
The 8Theme Team

Hello, Jordan,

You’re welcome!

Theme Options > Export/Import > Export in file, go to other site: Theme Options > Export/Import > Import from the file.

Best Regards,
8Theme’s Team

Hello,

Thank you for getting in touch with us.

We have noticed that you have not yet provided temporary wp-admin access. In order to assist you effectively, we would appreciate it if you could grant us this access. In the meantime, we will attempt to explain using an example from our demonstration – https://prnt.sc/6yAXmeQCqKWp (for Shop page) and https://prnt.sc/UtYsRMc5H2T1 (category page).

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team