Forum Replies Created

Viewing 30 posts - 65,371 through 65,400 (of 68,187 total)
1 2 3 … 2,179 2,180 2,181 … 2,271 2,272 2,273
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 24, 2017 at 08:31

    Hello,

    We need your wp-admin and FTP credentials to check it.
    Ultimate Addons for Visual Composer v 3.16.10 is available on our site.
    To update premium plugins, connect to your server using FTP. Copy extracted plugins folders into wp-content/plugins/ . The latest versions of plugins you can find here.

    Regards,
    Rose Tyler.

    #161000 Copied In reply to: Ultimate Addons for Visual Composer
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 24, 2017 at 08:10

    Hello,

    Unfortunately, we’re still waiting for news from our developers as they are still working on the update. Please take our apologies for the delay.
    Thank you for understanding.

    Regards,
    Rose Tyler.

    #160999 Copied In reply to: Any VC actualization?
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 24, 2017 at 08:10

    Hello,

    Unfortunately, we’re still waiting for news from our developers as they are still working on the update. Please take our apologies for the delay.
    Thank you for understanding.

    Regards,
    Rose Tyler.

    #160998 Copied In reply to: When Will WooPress Be Compatible with WooCommerce 3.0?
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 24, 2017 at 08:08

    Hello,

    You’re welcome!
    Feel free to ask if you need any other help.

    Regards,
    Rose Tyler.

    #160997 Copied In reply to: VERY VERY URGENT: Last multi-problem version
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 24, 2017 at 07:58

    Hello,

    Please provide FTP credentials in private content area.

    Regards,
    Rose Tyler.

    #160995 Copied In reply to: Single Product Page Issue
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 24, 2017 at 07:50

    Hello,

    I’ve checked your problem and saw the same situation with official WooCommerce theme – Storefront. We’ll be able to help you only in case problem appears with our theme only and works fine with Storefront.
    Please update Ultimate Addons for Visual Composer to 3.16.10 and Visual Composer to 5.1.1v, don’t update Woocommerce.
    To update plugins, connect to your server using FTP. Copy extracted plugins folders into wp-content/plugins/ . The latest versions of plugins you can find here https://www.8theme.com/download-plugins/page/2/

    Regards,
    Rose Tyler.

    #160993 Copied In reply to: Outdated copies of WooCommerce templates
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 24, 2017 at 07:40

    Hello, @dunies

    You have been replied in your topic https://www.8theme.com/topic/complete-order-page-doesnt-work-after-update-urgent/

    Regards,
    Rose Tyler.

    #160992 Copied In reply to: Checkout not working
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 24, 2017 at 07:38

    Hello,

    Sorry for the delay.
    Please provide us with wp-admin and FTP credentials in private content area.

    Regards,
    Rose Tyler.

    #160989 Copied In reply to: Complete order page doesn't work after update! URGENT!
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 24, 2017 at 07:34

    Hello,

    1. Are you using the latest browsers versions?
    I checked your site and couldn’t replicate the issue.
    2. Try to disable 3-rd party plugins (means the plugins that are not included in the theme package are not in the list of required plugins) and check issues. Provide a link to page with the problem.

    Regards,
    Rose Tyler.

    #160988 Copied In reply to: contains outdated copies of some WooCommerce template files
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 24, 2017 at 07:29

    Hello,

    Yes, you need to delete images like http://prntscr.com/f03por and upload new.

    Regards,
    Rose Tyler.

    #160985 Copied In reply to: VERY VERY URGENT: Last multi-problem version
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 24, 2017 at 07:23

    Hello,

    7. I mean Ultimate Addons for Visual Composer v 3.16.10 and Visual Composer v 5.1.1 https://www.8theme.com/download-plugins/page/2/
    Very likely, the problems relate to WooCommerce 3.0.4, so please wait for theme update or revert back to 3.0.1 version.
    Also, before update any plugin you need to be sure that theme and other plugins that you use are compatible with the new version.
    8. Please provide FTP access.

    Regards,
    Rose Tyler.

    #160984 Copied In reply to: Question Run Webshop
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 24, 2017 at 07:17

    Hello,

    Please provide a link to the page with these elements.

    Regards,
    Rose Tyler.

    #160983 Copied In reply to: Modals and buttons same width
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 21, 2017 at 15:45

    Hello,

    Sorry for the delay in answering.
    Please check Theme Options > Header Settings and Color Scheme http://prntscr.com/ez5lpy if you want to change something more in styles, use Custom CSS fields to add your code.
    Read more in documentation https://www.8theme.com/demo/docs/woopress/
    Languages and currency is just default content. In case you want to place your own go to Appearance > Widgets > Left top bar widget area (add empty text widget to remove default content).
    https://www.8theme.com/demo/docs/woopress/#!/5_registration_page
    If you want to insert social icons (facebook, twitter, mail, pinterest, google+) into your posts and pages, please use shortcode [share]

    Regards,
    Rose Tyler.

    #160868 Copied In reply to: Floating Header/Menu
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 21, 2017 at 14:34

    Hello,

    1. To change sorting go to Woocommerce > Settings > Products > Display > Default Product Sorting and select the option you need.
    You can reorder categories in Products > Categories and drag categories in order you need. Then go to Appearance > Widgets > add “Woocommerce Product Categories” widget into “Shop Sidebar” area and select “Order by” – “Category Order”.
    2. Please see screenshot http://prntscr.com/ez4ocn
    3. To change the permalinks go to Settings > Permalinks.
    4. You can edit the file header.php. We recommend to make changes in the child theme not to lose changes after update.
    5. You can use custom css code. How to create custom.css you can watch in this tutorial https://youtu.be/Qok2zRedRMY
    6. Try to change images sizes in Woocommerce > Settings > Products > Display and then regenerate thumbnails with the plugin https://wordpress.org/plugins/regenerate-thumbnails/.

    Regards,
    Rose Tyler.

    #160862 Copied In reply to: Few questions
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 21, 2017 at 14:21

    Hello,

    You’re welcome!
    Feel free to ask if you need any other help.

    Regards,
    Rose Tyler.

    #160858 Copied In reply to: I am using downloaded version 2.8 but cannot install theme demos
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 21, 2017 at 14:18

    Hello,

    Thank you.
    Also, please provide a link to the page, because I can’t find the problem by my side.

    Regards,
    Rose Tyler.

    #160857 Copied In reply to: WP Smush can not find pictures after theme update
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 21, 2017 at 14:05

    Hello,

    Unfortunately, I can’t login now. Please give me right credentials and link to a page with the issue.

    Regards,
    Rose Tyler.

    #160855 Copied In reply to: WP Smush can not find pictures after theme update
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 21, 2017 at 13:04

    Hello,

    You’re welcome!

    Regards,
    Rose Tyler.

    #160847 Copied In reply to: WP Smush can not find pictures after theme update
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 21, 2017 at 12:56

    Hello,

    Please provide us with wp-admin and FTP credentials in private content area.

    Regards,
    Rose Tyler.

    #160846 Copied In reply to: I am using downloaded version 2.8 but cannot install theme demos
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 21, 2017 at 12:54

    Hello,

    I’ve sent the request to our developers and they say that’s will be fixed in the next theme update.

    Regards,
    Rose Tyler.

    #160845 Copied In reply to: Structured data: problem with categories
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 21, 2017 at 12:51

    Hello,

    I’m sorry but additional customization is not included in our support. If you have any questions about additional customization you can contact WP-Kraken team.

    Regards,
    Rose Tyler.

    #160843 Copied In reply to: Auto-update cart when quantity changed
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 21, 2017 at 12:49

    Hello,

    We will fix this code in a new theme update.

    Regards,
    Rose Tyler.

    #160842 Copied In reply to: WP Smush can not find pictures after theme update
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 21, 2017 at 12:47

    Hello,

    You’re welcome!
    Thank you for being our customer.

    Regards,
    Rose Tyler.

    #160841 Copied In reply to: My Account, Cart, Checkout Showing Twice
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 21, 2017 at 12:35

    Hello,

    Is problem solved? http://prntscr.com/ez38xm
    To remove this line on the checkout page http://prnt.sc/ez39qx, please add this code in Custom css:

    .woocommerce-checkout .step-title:after {
    display: none;
}
.woocommerce-shipping-fields {
    margin-top: 20%;
}

    Regards,
    Rose Tyler.

    #160838 Copied In reply to: My Account, Cart, Checkout Showing Twice
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 21, 2017 at 12:24

    Hello,

    Unfortunately, we’re still waiting for news from our developers as they are still working on the update.
    Please take our apologies for such long delay.
    Thank you for understanding.

    Regards,
    Rose Tyler.

    #160837 Copied In reply to: Tabs not working?
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 21, 2017 at 12:20

    Hello,

    Unfortunately, we’re still waiting for news from our developers as they are still working on the update.

    Please take our apologies for such delay.
    Thank you for understanding.

    Regards,
    Rose Tyler.

    #160836 Copied In reply to: Added to cart popup: Since version 2.9 the loading circle disappeared
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 21, 2017 at 12:17

    Hello,

    The problem is related to new WooCommerce version.
    Compatibility of our theme with the plugin will be added in a new theme update.
    Please wait for it or revert back to old WC version. Thank you for understanding.
    Also, before update any plugin you need to be sure that theme and other plugins that you use are compatible with the new version.

    Regards,
    Rose Tyler.

    #160835 Copied In reply to: Broken galleries in product pages
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 21, 2017 at 12:01

    Hello,

    Did you change access? Please check, because I can’t login to see your site.

    Regards,
    Rose Tyler.

    #160833 Copied In reply to: Small assist please
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 21, 2017 at 11:58

    Hello,

    You’re welcome!
    Please see screenshot http://prnt.sc/ez2uh8
    Also, you need to update Ultimate Addons for Visual Composer and WPBakery Visual Composer https://www.8theme.com/download-plugins/page/2/

    Regards,
    Rose Tyler.

    #160832 Copied In reply to: Footer Configuration
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 21, 2017 at 11:47

    Hello,

    Please provide us with wp-admin and FTP credentials in private content area.

    Regards,
    Rose Tyler.

    #160831 Copied In reply to: Translation in product page
  • 1 2 3 … 2,179 2,180 2,181 … 2,271 2,272 2,273
    Viewing 65,400 results - 65,371 through 65,400 (of 68,187 total)
Viewing 30 posts - 65,371 through 65,400 (of 68,187 total)
1 2 3 … 2,179 2,180 2,181 … 2,271 2,272 2,273

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