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Added to cart popup: Since version 2.9 the loading circle disappeared

This topic has 34 replies, 4 voices, and was last updated 6 years, 11 months ago ago by Rose Tyler

Royalty

Participant

February 7, 2017 at 21:35

Hello,
in version 2.8 the added to cart popup opened immediately after clicking the add to cart button and showed a loading circle until the product was successfully added.
In version 2.9, the popup opens after a short time, when the product is added, the loading circle doesnt show up anymore.
Was this change your intention or did it happen by accident?
Many thanks in advance

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33 Answers

Eva Kemp

Support staff

February 8, 2017 at 17:07

Hello,

Are you talking about the function on single product page or Shop page?

Regards,
Eva Kemp.

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Royalty

Participant

February 8, 2017 at 17:17

On single product page. I’ve disabled the function on shop page so I dont know how it works there.

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Eva Kemp

Support staff

February 9, 2017 at 16:25

Hello,

Loading circle is shown.
I don’t see any issues there.

Regards,
Eva Kemp.

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Royalty

Participant

February 9, 2017 at 16:30

The page from the screenshot is my old website, running with version 2.8. Please find a link to my development page with version 2.9 in private content and please delete the screenshot of my page. thank you.

Please, contact administrator
for this information.

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Eva Kemp

Support staff

February 9, 2017 at 17:29

Hello,

Yes, that was removed in the new version.
Do you want to get it back?

Regards,
Eva Kemp.

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Royalty

Participant

February 9, 2017 at 17:30

Yes, can you help me with getting it back?
Many thanks in advance!

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Eva Kemp

Support staff

February 14, 2017 at 16:57

Hello,

Sorry for a long delay.
This will be fixed in the next theme update.
Please take our apologies for inconveniences.

Regards,
Eva Kemp.

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Royalty

Participant

February 14, 2017 at 18:43

Thank you, can you estimate when the next update will be out?

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Eva Kemp

Support staff

February 15, 2017 at 12:37

Hello,

Unfortunately we can’t tell you the ETA now.
Perhaps it will be released in a month.

Thank you for understanding.

Regards,
Eva Kemp.

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Royalty

Participant

April 16, 2017 at 21:25

Unfortunately, version 3.0 does not fix the issue properly :/ When I add a product to cart, the popup appears immediately, but does not show the loading circle. When I add a second product to the cart, the popup appears WITH loading cicle..

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Rose Tyler

Support staff

April 18, 2017 at 08:04

Hello,

What Woocommerce and theme version do you use?

Regards,
Rose Tyler.

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Royalty

Participant

April 18, 2017 at 16:18

Woo version 3.0.3 and theme version 3.1

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Royalty

Participant

April 18, 2017 at 18:07

Did you make a rollback of the theme? I had version 3.1 installed, now just downloaded a fresh copy from codecanyon and installed it and noticed that its version 3.0.1…

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Rose Tyler

Support staff

April 19, 2017 at 10:56

Hello,

Very likely problem was caused by new WooCommerce version. Our latest theme version is 3.0.1 and it is compatible with WooCommerce 3.0.1, so, please, wait for theme update.
Developers made a misprint in version name and archive was updated. Correct version is 3.0.1, it’s available on TF.

Regards,
Rose Tyler.

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Royalty

Participant

April 20, 2017 at 16:18

Can you please give me an ETA for the new theme version?

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Rose Tyler

Support staff

April 21, 2017 at 12:20

Hello,

Unfortunately, we’re still waiting for news from our developers as they are still working on the update.

Please take our apologies for such delay.
Thank you for understanding.

Regards,
Rose Tyler.

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Royalty

Participant

April 28, 2017 at 11:49

Updated the theme to version 3.0.2 and cleared the cache but the bug is still there 🙁

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Royalty

Participant

April 28, 2017 at 12:29

Woocommerce version is 3.0.4 and all plugins are up to date

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Rose Tyler

Support staff

April 28, 2017 at 12:49

Hello,

I have checked your site and don’t see the problem with popup loading circle. Is your issue solved?

Regards,
Rose Tyler.

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