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Topic: Added to cart popup: Since version 2.9 the loading circle disappeared

Royalty

Participant

February 7, 2017 9:35 pm

Hello,
in version 2.8 the added to cart popup opened immediately after clicking the add to cart button and showed a loading circle until the product was successfully added.
In version 2.9, the popup opens after a short time, when the product is added, the loading circle doesnt show up anymore.
Was this change your intention or did it happen by accident?
Many thanks in advance

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Eva Kemp

Support staff

February 8, 2017 5:07 pm

Hello,

Are you talking about the function on single product page or Shop page?

Regards,
Eva Kemp.

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Royalty

Participant

February 8, 2017 5:17 pm

On single product page. I’ve disabled the function on shop page so I dont know how it works there.

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Eva Kemp

Support staff

February 9, 2017 4:25 pm

Hello,

Loading circle is shown.
I don’t see any issues there.

Regards,
Eva Kemp.

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Royalty

Participant

February 9, 2017 4:30 pm

The page from the screenshot is my old website, running with version 2.8. Please find a link to my development page with version 2.9 in private content and please delete the screenshot of my page. thank you.

Content is visible for topic creator and
support staff only.

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Eva Kemp

Support staff

February 9, 2017 5:29 pm

Hello,

Yes, that was removed in the new version.
Do you want to get it back?

Regards,
Eva Kemp.

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Royalty

Participant

February 9, 2017 5:30 pm

Yes, can you help me with getting it back?
Many thanks in advance!

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Eva Kemp

Support staff

February 14, 2017 4:57 pm

Hello,

Sorry for a long delay.
This will be fixed in the next theme update.
Please take our apologies for inconveniences.

Regards,
Eva Kemp.

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Royalty

Participant

February 14, 2017 6:43 pm

Thank you, can you estimate when the next update will be out?

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Eva Kemp

Support staff

February 15, 2017 12:37 pm

Hello,

Unfortunately we can’t tell you the ETA now.
Perhaps it will be released in a month.

Thank you for understanding.

Regards,
Eva Kemp.

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Royalty

Participant

April 16, 2017 9:25 pm

Unfortunately, version 3.0 does not fix the issue properly :/ When I add a product to cart, the popup appears immediately, but does not show the loading circle. When I add a second product to the cart, the popup appears WITH loading cicle..

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Rose Tyler

Support staff

April 18, 2017 8:04 am

Hello,

What Woocommerce and theme version do you use?

Regards,
Rose Tyler.

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Royalty

Participant

April 18, 2017 4:18 pm

Woo version 3.0.3 and theme version 3.1

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Royalty

Participant

April 18, 2017 6:07 pm

Did you make a rollback of the theme? I had version 3.1 installed, now just downloaded a fresh copy from codecanyon and installed it and noticed that its version 3.0.1…

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Rose Tyler

Support staff

April 19, 2017 10:56 am

Hello,

Very likely problem was caused by new WooCommerce version. Our latest theme version is 3.0.1 and it is compatible with WooCommerce 3.0.1, so, please, wait for theme update.
Developers made a misprint in version name and archive was updated. Correct version is 3.0.1, it’s available on TF.

Regards,
Rose Tyler.

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Royalty

Participant

April 20, 2017 4:18 pm

Can you please give me an ETA for the new theme version?

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Rose Tyler

Support staff

April 21, 2017 12:20 pm

Hello,

Unfortunately, we’re still waiting for news from our developers as they are still working on the update.

Please take our apologies for such delay.
Thank you for understanding.

Regards,
Rose Tyler.

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Royalty

Participant

April 28, 2017 11:49 am

Updated the theme to version 3.0.2 and cleared the cache but the bug is still there 🙁

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Royalty

Participant

April 28, 2017 12:29 pm

Woocommerce version is 3.0.4 and all plugins are up to date

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Rose Tyler

Support staff

April 28, 2017 12:49 pm

Hello,

I have checked your site and don’t see the problem with popup loading circle. Is your issue solved?

Regards,
Rose Tyler.

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