WP Smush can not find pictures after theme update

This topic has 21 replies, 2 voices, and was last updated 6 years, 11 months ago ago by Rose Tyler

  • Avatar: Arysto
    Arysto
    Participant
    April 20, 2017 at 05:51

    Hello,
    After we updated the theme WP Smush can not find the last pictures saved in the library.
    Can you advise please ?
    Thank you in advance.
    Arysto

    20 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 20, 2017 at 12:28

    Hello,

    Please provide wp-admin access in Private Content.

    Regards,
    Rose Tyler.

    Avatar: Arysto
    Arysto
    Participant
    April 20, 2017 at 13:12

    see private content

    Please, contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 20, 2017 at 13:34

    Hello,

    As I see Smush option is available on the last image http://prntscr.com/eyor3z. Or you mean something else, please explain.

    Regards,
    Rose Tyler.

    Avatar: Arysto
    Arysto
    Participant
    April 20, 2017 at 13:37

    WP Smush

    Please, contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 20, 2017 at 13:57

    Hello,

    I’ve checked it and saw the same situation with official WooCommerce theme – Storefront. We’ll be able to help you only in case problem appears with our theme only and works fine with Storefront.

    Regards,
    Rose Tyler.

    Avatar: Arysto
    Arysto
    Participant
    April 20, 2017 at 14:01

    Storefront theme

    Please, contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 20, 2017 at 14:09

    Hello,

    Please, contact plugin author to get help with this.

    Regards,
    Rose Tyler.

    Avatar: Arysto
    Arysto
    Participant
    April 20, 2017 at 14:11

    Thank you very much Rose !

    Best Regards,

    Arysto

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 20, 2017 at 14:11

    Hello,

    You’re welcome!
    Feel free to ask if you need any other help.

    Regards,
    Rose Tyler.

    Avatar: Arysto
    Arysto
    Participant
    April 21, 2017 at 08:46

    Markup: schema.org

    Please, contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 21, 2017 at 12:49

    Hello,

    We will fix this code in a new theme update.

    Regards,
    Rose Tyler.

    Avatar: Arysto
    Arysto
    Participant
    April 21, 2017 at 12:53

    Thank you very much Rose for your reply. Just Waiting 🙂
    In the same time I have an big issue with the Brand description which is displayed in the menu in full size.
    I am sure that the updated theme will include all these modifications.
    Thank you in advance.

    Have a nice weekend !

    Regards,
    Arysto

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 21, 2017 at 13:04

    Hello,

    You’re welcome!

    Regards,
    Rose Tyler.

    Avatar: Arysto
    Arysto
    Participant
    April 21, 2017 at 13:33

    photos

    Please, contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 21, 2017 at 14:05

    Hello,

    Unfortunately, I can’t login now. Please give me right credentials and link to a page with the issue.

    Regards,
    Rose Tyler.

    Avatar: Arysto
    Arysto
    Participant
    April 21, 2017 at 14:09

    log in

    Please, contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 21, 2017 at 14:18

    Hello,

    Thank you.
    Also, please provide a link to the page, because I can’t find the problem by my side.

    Regards,
    Rose Tyler.

    Avatar: Arysto
    Arysto
    Participant
    April 21, 2017 at 14:28

    page link

    Please, contact administrator
    for this information.
    Avatar: Arysto
    Arysto
    Participant
    April 21, 2017 at 14:32

    issue

    Please, contact administrator
    for this information.
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