Contains outdated copies of some WooCommerce template files

This topic has 42 replies, 6 voices, and was last updated 6 years, 6 months ago ago by Rose Tyler

  • Avatar: capital
    John
    Participant
    April 4, 2017 at 14:50

    I have just updated and now I get this error and the tabs and zoom are not working on all product pages??

    Your theme (Royal Child) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. You can see which files are affected from the system status page. If in doubt, check with the author of the theme.

    Link in private content. Please advise as my website is meant to be going live now.

    Please, contact administrator
    for this information.
    41 Answers
    Avatar: user
    User
    Participant
    April 4, 2017 at 15:40

    I have same problem in Royal Theme.

    Avatar: capital
    John
    Participant
    April 5, 2017 at 09:39

    Rose Tyler can you help?

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 5, 2017 at 09:50

    Hello,

    Please don’t update Woocommerce to 3.0. We are working on the compatibility of our theme with the new plugin version. It will be added in a new theme update soon.

    Regards,
    Rose Tyler.

    Avatar: capital
    John
    Participant
    April 5, 2017 at 10:21

    It has already been updated! Now what?

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 5, 2017 at 10:28

    Hello,

    In this case, you can try to delete new version of this plugin and install previous one. If it don’t help, you need to wait for new theme update, for Royal it will be realized in a few day.

    Regards,
    Rose Tyler.

    Avatar: capital
    John
    Participant
    April 10, 2017 at 10:25

    How do you update the theme to the new version? I have the envato plugin installed but it wont work properly.

    Please, contact administrator
    for this information.
    Avatar: capital
    John
    Participant
    April 10, 2017 at 10:57
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 11, 2017 at 07:07

    Hello,

    Seems there is some problem with envato plugin, so try to update theme FTP.
    All required plugins can be downloaded here https://www.8theme.com/download-plugins/
    Don’t forget to create back up of your files and database before starting update process!
    After theme update, you should skip Setup Wizard and go to Theme Options to enter your purchase code.
    https://youtu.be/KdWESIIPU1k
    (it’s for legenda theme but the process is the same).

    Regards,
    Rose Tyler.

    Avatar: Rin
    Rin
    Participant
    April 13, 2017 at 09:40

    Hello

    Questions.
    1. I updated Royal and got the same error as above, so I fixed all outdated WooCommerce templates. Now they all disappeared. BUT I still can’t edit/write anytnihg in product data at the single page and it’s “loading” forever…

    2. Should I download ALL 13 plugins in this page https://www.8theme.com/download-plugins/ ?

    3. What does “Royal Child” mean? My theme chnaged automatically to Royal Child and it’s licated at the same level as royal. Is this correct?

    Please let me know how to fix them.

    all the best,

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 13, 2017 at 13:30

    Hello, @Rin,

    1. Our latest theme version is 3.0.1 and compatibility with WooCommerce 3.0.1.
    You can try to disable 3-rd party plugins and check issues.
    2. A message about required plugins you can see on the top of the plugins page. https://www.8theme.com/demo/docs/royal/#!/external_plugins
    3. Please read https://www.8theme.com/demo/docs/royal/#!/2_child_theme
    https://codex.wordpress.org/Child_Themes

    Regards,
    Rose Tyler.

    Avatar: Rin
    Rin
    Participant
    April 14, 2017 at 05:36

    Hello Rose,

    Thank you for your replay.

    1. I downgraded back to WooCommerce 3.0.1, but still it does’t work correctly and I can’t edit/write anytnihg in product data and it’s “loading” forever

    2. I see the currency chage that I made (Woocommerce > Settings > General > Currency Options) from $ to ¥ was succrssful on the dashboard, but it doesn’t refrect on the website (still reminds $ sign)

    3. The left thumbnail in the all single-pages always disappear (x sign).

    4. Witch theme to activate, Royal or Royal Child?

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 14, 2017 at 14:09

    Hello, @Rin,

    1. DB was updated by woocommerce, so you can’t correct downgrade version without using backup.
    2-3. We can’t login to check it http://prntscr.com/ewea2k
    4. You need have latest parent theme version but activate child.

    Regards,
    Rose Tyler.

    Avatar: Rin
    Rin
    Participant
    April 14, 2017 at 19:05

    Hello Rose,

    1, I meant I downgraded to WooCommerce 3.0.1 by using backup since you said ” the latest theme version is 3.0.1, compatibility with WooCommerce 3.0.1″ so I tried to match. DB means database, correct? I did backuped database as well, but still can’t edit/write anytnihg the product data

    2-3, What is that link? It says 403 error, no permission to access. And the thumbnail in the product page doen’s work correctly (still has x sign) but I could modefy the currency sign

    Since I got stuck and can’t edit/write product datas, can you please let me know what is the possible way to fix?

    all the best

    Avatar: Rin
    Rin
    Participant
    April 15, 2017 at 08:22

    Please ignore my previous question 1.

    After checking all plugins, it looks like Ultimate Addons for Visual Composer is the one makes the conflict of endress loading at product data.

    Please, contact administrator
    for this information.
    Avatar: Rin
    Rin
    Participant
    April 18, 2017 at 10:33

    Please give me advice for my questions

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 18, 2017 at 13:24

    Hello, @Rin

    Sorry for the delay in answering.

    3. The left thumbnail in the all single-pages always disappear (x sign).

    – please, provide a screenshot.

    Regards,
    Rose Tyler.

    Avatar: Rin
    Rin
    Participant
    April 18, 2017 at 17:50

    Plese see the link for your request.

    1. Also the theme Royal requires Ultimate Addons for Visual Composer. But if I activate it, the product data stop working. What shoul I do?

    2.I’m still staying wiht Royal 3.0.1 and Woocommerce 3.0.1. Shold I keep this condition still or updated anything at this time?

    Please, contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 19, 2017 at 10:53

    Hello,

    1. Very likely it is problem of compatible Ultimate Addons for Visual Composer and new Woocommerce version.
    Go to Appearance > Themes > install and activate Storefront theme – official WC theme and check if this problem persists when default theme is activated.
    2. Yes, please use Woocommerce 3.0.1 until new theme update.

    Regards,
    Rose Tyler.

    Avatar: capital
    John
    Participant
    April 19, 2017 at 10:57

    When will the update be?

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