Hello,

Your Purchase code is not associated with buyer https://prnt.sc/fe8gez. Did you buy theme via guest account?
Please contact to Envato and ask conferment buyer.

Regards,
Rose Tyler.

Hello,

I’ve disabled W3 Total Cache plugin. Please check your single product page now.
Try to disable Object Cache option in W3 Total Cache settings and clear cache folder via FTP and in your browser.
Then check the site.

Regards,
Rose Tyler.

Hello,

Please provide wp-admin access in Private Content.

Regards,
Rose Tyler.

Hello,

You’re welcome!

Regards,
Rose Tyler.

Hello,

Please make sure that you use the latest version of Visual Composer and Ultimate Addons for Visual Composer https://www.8theme.com/download-plugins/page/2/
Is Eleanora home page available in Pages section with Visibility status – Public?

Regards,
Rose Tyler.

Hello,

Please read this topic https://www.8theme.com/topic/single-product-page-related-product-hover-effect-problem/#post-163839
I’ve sent the file to your email.

Regards,
Rose Tyler.

Hello,

You need activate your existing child theme after main theme update, because you have only one child theme for all main theme versions.
Please note that was big woocommerce update, so many elements in the plugin and our theme functionality were changed. So you may need to edit your changes in the child theme to proper work with new versions.

Regards,
Rose Tyler.

Hello,

1. Please see screenshot http://prntscr.com/fe5eua
2. Go to Theme Options > Color Scheme > Breadcrumbs background.

Regards,
Rose Tyler.

Hello,

You’re welcome!

We have checked the version that is available on codecanyon.net and this is 5.4.3.1 only. Plugin authors have not updated plugin version there and we can’t get it to share our customers.
We’ll upload the new version once it will be available on CC.

Regards,
Rose Tyler.

Hello,

It is no error, simply refresh the page or enter your FTP password.
The problem with variable product caused by older versions Visual Composer and Ultimate Addons for Visual Composer plugin versions. To update premium plugins, connect to your server using FTP. Copy extracted plugins folders into wp-content/plugins/. The latest versions of plugins you can find here.

Regards,
Rose Tyler.

Hello, @samsonwebdesign,

You’re welcome!

Regards,
Rose Tyler.

Hello,

Please check widgets settings http://prntscr.com/fdu2yy http://prntscr.com/fdu33h
Also, to display category or brand they can’t be empty http://prntscr.com/fdu3fd

Regards,
Rose Tyler.

Hello,

Could you please provide wp-admin and FTP access in Private Content?

Regards,
Rose Tyler.

Hello,

To replace demo footer with yours, you need to disable it in Theme Options > General > Footer > Show footer demo blocks > Off. Then add “8theme – Static Block” widget in Appearance > Widgets > Footer 1 or Footer 2 area and select the block you created.
Read more in our documentation https://www.8theme.com/documentation/docs/widgets-custom-widget-areas/

Regards

Hello,

Yes, it has been changed.
Your query requires additional customization which is beyond our basic support scope. You can send your request to customization service here.
I do not recommend you downgrade WC version because it can cause problems on the site.

Regards,
Rose Tyler.