Can't add/edit pages with Visual Composer

This topic has 6 replies, 3 voices, and was last updated 6 years, 10 months ago ago by Rose Tyler

  • Avatar: Ravalo
    Ravalo
    Participant
    May 28, 2017 at 10:37

    Hi,

    When I’m trying to add or edit any of the pages with visual composer they are displayed in blank. That occurs only when I’m useing the child theme Version: 0.0.1

    If I use the theme Version: 3.14 the page is constantly loading (the three triangles on the centre of the page.

    Any solution?

    Thanks in advance

    p.s.: I just trying your theme with a downloaded template (landing page). The installation is completely fresh

    5 Answers
    Avatar: amzy
    Amzy Leel
    Participant
    May 29, 2017 at 06:10

    Hello,

    let us know your wp-admin login details to check this.

    Avatar: Ravalo
    Ravalo
    Participant
    May 29, 2017 at 15:01

    Please find attached your username and password in order to enter as administrator.

    Please, contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 30, 2017 at 08:09

    Hello,

    The wp-admin credentials are incorrect.
    Please check them.

    Regards

    Avatar: Ravalo
    Ravalo
    Participant
    May 30, 2017 at 16:14

    Hello,

    Sorry, just try again. Please find attached the username and the password to enter the website on the Private Content.

    Regards

    Xavier

    Please, contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 31, 2017 at 13:23

    Hello,

    Please, check theme requirements http://xstore.helpscoutdocs.com/article/60-xstore-theme-requirements and update your server settings according to these requirements.

    Regards

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